文秘英语教案610周.docx

1、文秘英语教案610周课题： Unit 6 Complaints and Apologies教学目的：1. The students will be able to deal with complaint in business.2. The students will be able to learn some new words and use them correctly.重点难点：1. Learn some new words: block stripe crack critical revamp 2. Learn some useful expressions: What is you

2、r hurry? I am sorry bust in on you like this, but Im really upset. What on earth has happened to trouble you so? Our clients are very critical on quality. Our clients want a replacement. It sounds like a reasonable solution.教学时数：2课时 第3-4课时 总第11-12 课时Teaching Steps：. Review1. Go over the new words to

3、gether.2. Go over the dialogue together. Lead in T: When you work in a company in the future, you may meet some client who complain about your service or business matter. So we must learn how to deal with complaint. Today we are going to learn a dialogue about how to deal with complaint . Presentati

4、on1. T: First, lets learn some new words.1) block blk n. 块a block of stone 一块石头eg. Every block of stone is different.2）stripe strap n. 条纹eg. This block of stone is different in color and stripe.3）crack krk n. 裂缝eg. There are some cracks on the stone.4) critical krtkl adj. 挑剔的 be critical on/ about /

5、 of sth 对。挑剔，吹毛求疵eg. Our clients are critical on quality. She is critical about everything.5) revamp rivmp v. 修补eg. We can revamp the cracks for you. 2. Ask the students to read the words after the teacher.3. Ask the students to read the words by themselves.4. Ask the students to read the dialogue b

6、y themselves and underline some difficult words.5. Ask the students to read the dialogue after the teacher and then explain the difficult words and sentences:1) receive sb 接待某人2) What is your hurry? hurry n. 匆忙 Hurry up！赶快！3）I am sorry to burst in on you like this, but Im really upset. bust in on sb

7、 突然找某人 4）What on earth has happened that trouble you so?on earth 究竟 trouble sb 麻烦某人5）I am afraid I have bad news for you. I have good news for you.6) The stone you delivered do not match the sample we provided. deliver 发货 provide 提供7）Our clients want a replacement.replacement 换货8）natural stones 天然石

8、artificial stones 人造石9) Ill try to talk our clients into accepting the goods.talk sb into doing sth 说服某人做某事eg. He talked me into taking part in the sports games.10) It sounds like a reasonable solution.reasonable riznbl 合理的 solution slun6. Ask the students to read the dialogue after the teacher. Dri

9、ll1) Group work to practice the dialogue.2) Pairs work to practice the dialogue. Consolidation1) Read the words together.2) Conclude the phrases and sentences together. Homework1. Write the new words and phrases 2. Read the dialogue after class. 教学反思： 本节课上完后基本上达到了预期的教学效果，学生的课堂反应较为积极，课后作业大部分学生都完成的比较好

10、。由于本节课的英语生词比较多，所以花在单词教学的时间上较多，通过结合音标与学生一同拼读，既帮助学生知道单词的读法，也帮助学生知道如何用音标来拼读单词，同时在讲解单词的时候，我会穿插一些日常生活中我们经常会听到的例子，例如说client这个单词，我们经常在看一些法政电视剧时会听到这个单词，是“当事人”的意思，但在课文里我们学习另外一个意思，表示“客户”。这样就帮助学生加深了对client这个单词的印象，学生的课堂反应也不错。从本节课中，我也学习到在讲英语课的时候要尽量结合日常生活中熟悉的事物或学生只知其一，不知其二的东西，学生感兴趣，老师上课也没有那么闷。课题： Unit 6 Complaint

11、s and Apologies教学目的：1. The students will be able to learn some useful expressions on page 47/2. The students will be able to do some exercise on page 49.重点难点：1. Learn some useful expressions:(1) Will you excuse me for a few minutes?(2) It was most thoughtless of me.(3) It was really quite unintentio

12、nal.教学时数： 2 课时 第13-14 课时 Teaching Steps:Period 1 . Review 1. Review the new words on page 45.2. Review the dialogues together. Presentation1. Learn some useful expressions:(1) Will you excuse me for a few minutes? Ill对不起，我要离开几分钟。我要去 Excuse me for a few minutes. 失陪一下。（2）It was most thoughtless of me.

13、 我太鲁莽了。It is +形容词 +of sb. 某人怎么样。eg. It is very kind of you. think v. - thought n. -thoughtless adj.反义词 thoughtful （3）It was really quite unintentional. 真的，那完全是无意的。intention n.意图；目的；意向；打算 -intentional adj.存心的；故意的-反义词 unintentional adj. 无意的（4）I really didnt mean that at all. 我根本没有那个意思not at all 一点都不（5

14、）Excuse my interrupting you.请原谅我的打扰。 interrupt sb 打扰某人 = disturb sbeg. Excuse my disturbing you.(6) I didnt intend to offend you. 我并没有冒犯您的意思。intend to do sth 打算做某事 offend 冒犯eg. I intend to go shopping this Saturday. （7）I must apologize for my mistake. 我得为我的错误向您道歉。apologize for sth 为 而道歉, 替道歉eg. I ap

15、ologized for my brother. (8) Im afraid I have brought you a lot of trouble.恐怕我给您添了太多的麻烦。bring sb trouble 给某人带来麻烦I apologize for bringing you a lot of trouble.(9) I am awfully sorry. 我很抱歉。awfully = very(10) Please excuse me for a moment.(11) I hope Im not disturbing you. 希望我没打扰您。（12）It was terribly c

16、lumsy of me.clumsy klmzi adj. 笨拙的(13) Im sorry to have kept you waiting. 对不起，让您久等了。keep sb doing 让某人一致做某事（14）Oh, thats all right. = It doesnt matter.(15) Dont worry about it. (16) It really isnt worth mentioning.worth 值得的 mention 提到，说起（17）That doesnt matter. Dont worry about it.(18) Its nothing. 2.

17、Ask the students to read the sentences after the teacher.3. Ask the students to read the sentences together.4. Ask the students to read the sentences one by.Period 2. Review Review the sentences together. Task1. Do the exercise on page 49 2. The teacher explain the title to the students.3. Ask the s

18、tudents to give the answers to questions. Presentation1. Learn some new words on page 47.(1) category ktri n. 种类 复数： categories近义词： kind（2）relationship rlenp n. 关系-ship 后缀关系 eg. friendship the relationship between you and me 你与我的关系（3）invitee nvati n. 受邀请者 inviter nvat n. 邀请者employee 雇员 employer 雇主（4

19、）passionate pnt adj. 热情的（5）sponsor spns(r) n. 保证人；赞助者；发起者；主办者sponsor organization 赞助机构（6） spouse spas n. 配偶（7）appropriate prpriet adj. 适当的（8）buffet super bfe n. 自主晚餐 buffet 自助餐（9）Newbold-on Stour 纽博尔德上斯图尔（地名）（10）Warwickshire 沃里克郡 （地名）2. Ask the students to read the words after the teacher.3. Ask the

20、 students to read the words together. ConsolidationConclude what we have learned in this class. Homework:1. Read the useful expressions together.2. Write the new words in notebook.教学反思：本节课基本上达到了预期的教学目标。本节课的主要内容是口语句型的学习，帮助学生学习一些简单的句型并学会应用。在讲解这一内容时，先给学生排除口语的障碍，对一些生僻的字词要进行排难，让后在熟悉生词的基础上学会流利地朗读课文的句子并快速进

21、行记忆。最后让学生反复诵读并学会运用。本节课在组织学生对这些句子进行应用的时候遇到了一个难点，学生不会组织这些句子进行对话，所以老师要给出一定的指导。课题： Unit 6 Complaints and Apologies教学目的：1. The students will be able to write a letter of invitation.2. The students will be able to do some exercise on page 49.重点难点：1. Learn some difficult words:invitation letters be divided

22、 into category formal informal specific event inviter invitee brief passionate2. Learn to write a letter of invitation.教学时数： 2 课时 第15-16 课时Teaching Steps:.ReviewReview the new words on page 47. Reading Ask the students to read the passage by themselves, and then answer the following questions:(1) Wh

23、at are the categories of a letter of invitation?informal and formal(2) What should a letter of invitation include?a. Names of party hosts or sponsor organization.b. Type of event (birthday party, business networking meeting, etc.)c. Place.d. Date.e. Time.f. Exactly who is invited (can someone bring

24、a guest, spouse, child)g. What type of dress is appropriate or preferred?h. Directions or a simple map if the location may be difficult to find.i. RSVP date and phone number. Explain the example邀请单位： PORTLAND LIGHT INDUSTRY PRODUCTS LTD.邀请人： The chairman and Directorsrequest the pleasure of the comp

25、any of 被邀请人： Mr. Matthew Prater and partner地点： at the opening of the Exhibition of Artistic Handdicrafts at the Exhibition Hall Steven Street London EC4 9HJ时间： Thursday 21 January 2010Mrs. J.Davidson （写邀请的人姓名，所属部门和地址）Public Relations Officer RSVPRoom 203 Buffet Supper 20:00Portland House Exhibition

26、closes 22:00Kent JA1 2FA CD/ JD 6January 2010 （写邀请函的日期）. Ask the students to write a letter of Invitation after the teachers explaination. 教学反思： 本节课是一个写作课型，主要帮助学生如何书写邀请函。本节课通过例文讲解法，让学生对邀请函的结构有一个大致的了解，然后让学生仿照例文写一篇生日宴会的邀请函，邀请一位你最喜欢的朋友到你的生日Party来，较为贴近学生的生活，学生也颇感兴趣。课题： Unit 7 Daily Office Routine教学目的：1.

27、 The students will be able to talk about the office routine in the office.2. The students will be able to learn some new words and use them correctly.重点难点：1. Learn some new words: interrupt routine shorthand-typing cabinetcontract agreement invoice receipt methodical index alphabetically2. Learn som

28、e useful expressions: Excuse me for interrupting you. I am a practicing student of Yunfu Academy. I work as a secretary in the managers office. a great deal of daily office business教学时数： 2课时 第17-18课时Teaching Steps：. Lead-inT: Today we are going to learn unit 7 Daily Office Routine. What do you think

29、 are the daily office routine?Ss: (the students talk about it in chinese)办公室文员（会议、文书、印信、档案、接待、宣传栏、文件报纸收发）工作职责： 1. 接听、转接电话；接待来访人员。 2. 负责办公室的文秘、信息、机要和保密工作，做好办公室档案收集、整理工作。 3. 负责总经理办公室的清洁卫生。 4. 做好会议纪要。 5. 负责公司公文、信件、邮件、报刊杂志的分送。 6. 负责传真件的收发工作。 7. 负责办公室仓库的保管工作，做好物品出入库的登记。 8. 做好公司宣传专栏的组稿。 9. 按照公司印信管理规定，保管使用

30、公章，并对其负责。 10. 做好公司食堂费用支出、流水帐登记，并对餐费做统计及餐费的收纳、保管。 11. 每月环保报表的邮寄及社保的打表。 12. 管理好员工人事档案材料, 建立、完善员工人事档案的管理，严格借档手续。 13 社会保险的投保、申领。 14 统计每月考勤并交财务做帐，留底。 15 管理办公各种财产,合理使用并提高财产的使用效率,提倡节俭。 16. 接受其他临时工作. Presentation1. Learn some new words:(1) interrupt ntrpt v. 打断，打岔eg. Excuse me for interrupting you. 近义词： disturb eg. I am sorry to disturb you.(2) routine ru：ti：n 事务，日常工作office routine 办公室事务（3）shorthand-typing 速记打字（4）cabinet kbnt n. 橱柜；政府内阁 filing cabinet 文件柜（5）contract agreement 合同协议（6）invoice nv s n. 发票 invoices nvsz（7）receipt rsit