好东西GMSCI精益评估标准手册5内部资料.docx

1、好东西GMSCI精益评估标准手册5内部资料Element Name: Problem SolvingDefinition: A structured process that identifies, analyzes, and eliminates the discrepancy between the current situation and an existing standard or expectation, and prevents recurrence of the root cause.Purpose: To identify the root cause and implem

2、ent a countermeasures) that prevents recurrence and contributes to continuous improvement.要素名称：问题解决定义：采用固定的流程来定义、分析、消除当前状态和标准或者期望值之间的差距，并从根本上解决问题，防止问题的再次发生。目的：找到问题产生的根本原因，采取有效的对策来解决问题，防止其再次发生并开展进一步的持续改进工作。CI-1 Criteria for problem selection exists and are documented. Determine if the plant problem s

3、election criteria is comprehensive of all areas/depts.: Production Control, Maintenance, Quality, Material, HR, Finance, IS&S. Look for use of Pareto. Does it include more than Quality issues and defect control, such as: Safety issues, Attendance, Cost, Schedule Achievement and Throughput, etc.? Is

4、the criteria documented?CI-2One standardized problem solving process exists and is documented (Example: problem identification, roles/responsibilities clearly defined, a quantifiable, measurable, and achievable target, short-term containment measure, root cause analysis, countermeasures, implementat

5、ion plan, and evaluation/follow-up) throughout the organization. What system does the plant use for Problem Solving, visual displays, priority assignment, closure control and are they consistent across all departments? Does the Plant use a standardized system that allows them to tackle problems larg

6、e and small with good results? What is the problem solving methodology used and is it understood? Find examples of problems being worked on. Is Standardized work utilized in the Problem Solving Process? Does the Plant fully complete problems through to root cause? Ask Team Members and Team Leaders i

7、f they understand containment process.CI-1有选择存在问题的标准并有文件。确定工厂的问题选择标准被所有区域及部门了解：生产控制，维修，质量，物流，人力资源，财务，IS&S。是否使用排列图。此外是否还包括质量问题及缺陷控制；安全问题，与会签到，成本，计划完成情况及产量等。 标准都形成文件了吗？CI-2在公司内有一套标准的问题解决流程并形成文件（例如：问题辨识，划分清楚的责任，有一个可计量，可测量及可达到的目标，短期包容措施，起因分析，对策，执行计划，并评估/后续工作）。公司使用什么系统来进行问题解决，目视化展示，优先级分配，关闭控制及是否所有部门都一致。公

8、司是否使用标准化的系统并使用其来解决各类问题以达到好的结果。问题解决的方法是什么？员工是否都理解？找到一个问题解决的例子。标准化工作是否应用在问题解决工程中？公司是否所有问题都是追究问题的根源？询问班组员工及班组长他们是否明白包容措施。CI-3All employees are trained in the appropriate problem solving process and provided refresher courses on a regular basis to meet the organizations needs. What is the training progr

9、am for employees? Determine if schedules are set-up, used and followed for refresher training.CI-4Standard forms are used with a format that follows the problem steps. What type of problem solving form is used and is it consistent across the plant?CI-5Problems are documented, trends are visualized a

10、nd countermeasures are effective and timely. Determine if trends are displayed for all problems in the Problem Solving Process, not just confirmation stations. Are countermeasures complete and validated?CI-6Leadership involvement assures the process is effective. Determine who the owners are of the

11、Problem Solving Process in each department, and how is process communicated to all levels of the department.CI-7A feedback/feedforward system is used to communicate the progress of the Problem Solving activity. How are problems elevated to higher level and tracked? How is status of problem communica

12、ted back to originator? How is status of problem communicated to other departments, teams or support groups (i.e. engineering, supplier) for action and resolution?CI-3所有员工都经过相关的问题解决方法的培训且提供在共同基础上的更新课程。是否有员工的培训计划？决定是否计划已启动，使用并依照来进行更新培训。CI-4HR使用标准的表格格式来跟踪问题。问题解决的表格是什么类型的且全公司是否标准统一？CI-5问题被记录下来，问题解决趋势被目

13、视化且对策有效并适时的。确定是否所有在问题解决过程中的问题解决趋势被展示出来，不只是确定状态。对策是否完善及有效？CI-6领导参与以保障问题解决过程是有效的。确认每个部门问题解决过程的负责人是谁，且这个解决过程是怎样对全部门所有员工进行沟通的。CI-7有一套反馈/前馈系统被用来宣传问题解决活动的进展状况。问题怎样提升到更高的层次并进行跟踪。问题状态是怎样反馈回发现问题的人。怎样与其它部门就问题状态进行沟通，活动及决定的班组或支持团队（也就是工程师，供应商）。CI-8Appropriate time and resources are allocated to carry out problem

14、 solving activities. How is the problem solving being done? Is there structure and are roles and responsibilities understood? Find out what Group Leaders, Team Leaders and Team Members know about their role in problem solving.CI-9Problem Solving Activities begin at the level closest to where the pro

15、blem occurs. How are Operators, Team Leaders and Supervisors involved in the Problem Solving Process? Visit team meetings, throughput meetings, audit meetings to see how plant allocates time and resources for problem solving.CI-8适当的时间节点和资源被用来开展问题解决活动。问题解决怎样开展。是否有组织结构且职能和职责被了解。确认工段长，班组长及班组员工了解他们在问题解决

16、中的职责。CI-9问题决绝活动在车间现场开展。班组长和车间管理人员参与到问题解决过程中。通过参与班组会议，生产会议，audit会议来看公司怎样为问题解决分配时间和资源。Element Name: Business Plan DeploymentDefinition: A process that enables the total organization to set targets, integrate plans and remain focused to achieve company-wide goals and manage change. Purpose: To align and integrate all employees