大学生运动会志愿者英语口语.ppt

1、大学生运动会志愿者大学生运动会志愿者英语口语提要英语口语提要 南京林业大学人文学院南京林业大学人文学院颜老师颜老师课前题外话：课前题外话：会议的主角临阵磨枪非英语专业经验传授讲究效率主要内容主要内容经验分享经验分享基本用语基本用语场景对话及说明场景对话及说明交通口常用语交通口常用语媒体应对媒体应对一些口语一些口语提问环节提问环节英语口语的障碍英语口语的障碍心态问题：心态问题：不知道为何，一提英语就是怕不知道为何，一提英语就是怕怕说不好怕说不好怕对方听不懂怕对方听不懂英语能力问题英语能力问题发音不准发音不准词汇量不够词汇量不够障碍处理原则障碍处理原则调整心态调整心态英语不是课程，是个语言英语不是

2、课程，是个语言这次是任务，你不得不说这次是任务，你不得不说说了总比不说好。说了总比不说好。母语者对非母语者的认识母语者对非母语者的认识错了是常态，说好了是意外。错了是常态，说好了是意外。先不用怕，把怕留给对方先不用怕，把怕留给对方提高能力，提高能力，听说读写听说读写记单词记单词记原则记原则若干若干“板斧板斧”说不成句子，说单词。说不成句子，说单词。说不成单词，用别的单词描述说不成单词，用别的单词描述描述不出来，用肢体语言。描述不出来，用肢体语言。绝招：绝招：“移花接木移花接木”目的只有一个：让对方明白你的意思。目的只有一个：让对方明白你的意思。无语的对策无语的对策拟声词拟声词Oh，en，ok（

3、让人知道你在听）（让人知道你在听）well，表示无奈或轻微否定，表示无奈或轻微否定，wow(表示惊讶赞同表示惊讶赞同)Aha!满意，满意，需要别人重复需要别人重复pardon,(I beg your pardon).can you repeat what you just said.i wish my English would be better.i am sorry,i dont get you基本场合篇：见面与寒暄基本场合篇：见面与寒暄Welcome to ShenzhenNice to meet you.Ive heard so much about you.I am a big fa

4、n of youI hope you will enjoy your stay herePlease make yourself at home再见和告别再见和告别I really should be going.have a nice trip(day)take care,keep in touchnice meeting(talking to)youSend my best wishes to your familyhope to see you again(see you later)询问与介绍询问与介绍excuse mecan i know your name?（what should

5、 i call you?）Id like you to meet my colleague(xxx).What do you do for a living?Do you enjoy your work?提供和请求帮助提供和请求帮助Can i help you(what can i do for you)No,thank you.Im fineCould you do me a favor?may i ask for your favor?Sure,Id be glad to.oh,i am sorry,i am busy with.表态用语表态用语同意：同意：exactly！I couldn

6、t agree more.Absolutely,I agree with you.I feel the same way.You can say that again.Thats a good idea.Fantastic!否定否定i dont think soi think its the other way around.交通事故交通事故Id like to report a car accident.Ive been involved in a head-on（rear-end）collision.someone fell unconscious.(was injured)Do you

7、remember the plate number of the hit and run car?Could you call an ambulance?交通口志愿者常用说明交通口志愿者常用说明This bus is heading for xxxx.Please make sure that you are in the right bus.The volunteers will help you to find the right one at the bus stop.We just had the security check when passing by the xxx.For s

8、ecurity reason,please keep the door closed.Otherwise,we might subject to another security check,which will be time consuming thank you for your co-opperation.For your safety,please be seated during the whole trip and keep away from the door.Thank you for your cooperation.there is a first-aid kit in

9、the bus,if you feel sick and need some medcine,please let us know.we have recognized the situation and contacted with the transport service center.They will arrange another bus as soon as possible.thank you for your patience.attention please,due to the traffic control,our bus may be delayed.Sorry fo

10、r the inconvenience.thank you for your understanding.场景篇：车上开场白场景篇：车上开场白Good afternoon everyone!Welcome to Shenzhen,the beautiful garden city in south east China.Its my pleasure to be your assistance today.First,please allow me to introduction myself.I am the volunteer from Shenzhen University.You ca

11、n call me*.The bus starts from Shenzhen Bay heading for Universiade Village,it will take about 60 minutes,we will pass by several places that you might be interested,such as the CBD of shenzhen,Civic center,shenzhen musuem.if you have any questions or need some assistant,i will help you as the best

12、as I can.I hope you will enjoy this trip.Thank you!出现状况的处理原则：出现状况的处理原则：原则原则1：状况由运动员产生，在我们可以：状况由运动员产生，在我们可以解决范围内，安慰，帮助为主。解决范围内，安慰，帮助为主。原则原则2：状况由其他人产生，在我们可解：状况由其他人产生，在我们可解决范围内，以说明理由，并尽快纠正为主。决范围内，以说明理由，并尽快纠正为主。原则原则3：凡是不在我们可解决范围内，分：凡是不在我们可解决范围内，分清问题，尽快上报，向运动员表达我们在清问题，尽快上报，向运动员表达我们在尽力解决，并解释我们的做法。尽力解决，并解释

13、我们的做法。原则原则4：凡是不在我们职责范围内的事情，：凡是不在我们职责范围内的事情，可应用条例，或找合理理由予以委婉拒绝。可应用条例，或找合理理由予以委婉拒绝。若不确定需要请示上级。若不确定需要请示上级。上错车上错车B:i think I have taken the wrong bus!A:Oh，Dont worry.Whereare you going?B:Im going to Universiade Village.A:OK,thats not a big problem.I will help you to contact the right bus.And bring you t

14、here if time permits.I will need to make a phone call and it will takes about xx minutes to solve the problem.B:Thats ok!Its very kind of you.Thank you very much!A：you are welcome.运动员丢了东西运动员丢了东西B:excuse me.I cant find my cell phone.I guess i should have put it in the bus.A:oh,where did your seat on

15、that bus?B:The middle seat of the third row.A：Dont worried.I will contact the driver of the bus to look for it.if he cant find it,we will contact the lost and found later.B:I appreciate it.A:Can you tell me how to contact you if we find anything.B:OK.you can call xxxxxxxx.A:Good,we will try our best

16、 to help you.车遇到意外车遇到意外A:Our bus had a traffic accident just now.Is there anybody get hurt?B:I am affraid that My legs got hurt.A:Oh,i am sorry to hear that.Where exactly does it hurt？B:Right here.A:Its all bruised and swollen.Take it easy.Im giving you a first aid right now.if necessary,I will call the ambulance for you.B:ThanksA:How do you feel now?B:The pain relieves now.Can we just get off the bus first?B:Maybe you should wait a few more minutes.But dont worry.Ive called the dispatch center