商务英语电话用语.ppt

1、 商务电话用语 Make a business phone call听一段录音生词学习1,call kl呼叫,打电话 call sb.up打给某人 make a call 打一个电话例句：Ill call you up later.我一会打电话给你。2,dial dal 拨（号）例句：Please dial 110 in emergency.请在紧急时刻拨打110.Sorry,you dialed the number 不好意思，你打错电话了。3,telephone telfn座机telephone number 电话号码mobile phone mbal手机例句：Can I have you

2、r telephone number?你能告诉我你的电话号码吗？4,cutkt中断 Cut off 连接中断例句：The line is cut off 线路连接中断5,available velb()l在场，可用的例句：Hes not available right now.Can I take a message?他不在,我可以帮你传话吗？Hold on 等一等Put through 接通电话Call back 回电话Right now 现在词组学习接通电话的问候HelloHi,this is How to introduce yourself on the phoneIdentify y

3、ourself at the onset of the callWhen you are introducing yourself on a business call,use both your first and last name and professional title,such as doctor or reverend,if it is related to the purpose of the call.When you are introducing yourself for a personal call,it is okay to use just your first

4、 name.Ask to speak with the person for whom you are calling“May I speak with(persons name)?”Do not assume you are speaking with the correct person.If the person has already identified himself upon answering the phone,confirm that you heard the correct name before continuing.Make sure to listen to ho

5、w the person introduced himself and repeat his name exactly as spoken including any professional titles and titles such as Mr.,Mrs.and Miss.Introduce yourself again when the person for whom you are calling comes to the phone if he is someone other than the person who answered the phone.State the pur

6、pose of your callThis includes the company or organization affiliation where applicable.An example of a proper statement includes,“I am calling on behalf of(company/organization name)in regard to(reason for the call).”When making a personal call to someone you recently met,begin the conversation by

7、reminding the person when and where you met,for example,“We met Wednesday at the park.”How to make an efficient call1,Set aside a specific time to make your phone calls.2,Have a calendar and a pen at hand.3,Gather all of your information and supplies before making your calls.have the number to call

8、the name of the person you need to speak to have all of your personal info at hand i.e.-calendar,Full name,Address and Phone number and email to reach you at.4,Think about what you need to accomplish with this call and make note of it.It can help to write down your talking points.Make note of any qu

9、estions you need to ask.5,If you feel nervous or uncomfortable,take a moment to visualise the conversation in your mind and take a few deep breaths.6,When you are finished with the call take time to thank the other person and reiterate the important information.Tips&WarningsSpeak clearly and slowly

10、and at a moderate volume when introducing yourself.Additionally,smile while talking to convey that you are happy and friendly.Listen carefully to the person who answers the phone.If he answers the phone by stating his name such as,“Hello,(name)speaking,”make sure to use the persons name in your intr

11、oduction,“Hello(repeat name),my name is(your name).”Ask the person whether he has a moment to speak with you before starting the conversation.Do not assume the person can speak with you just because he answered the phone.1.Hello,this is operator.你好，我是电话接线员。2.Ill call you up later.我一会打电话给你。3.May I ta

12、lk to Mr.McCoy?我想和McCoy先生说话。4.May I use the telephone?我可以使用一下电话吗？5.This is Sam calling.我是Sam。6.Is that Mr.Sam?你是Sam先生吗？7.Yes,this is Sam speaking.是的，我是Sam。8.Whom do you wish to talk to?你想要和谁说话？9.Id like to speak to Mr.Jack.我想要和Jack先生说话。10.Ill connact you with his office.我通过他办公室电话和你联系。（或我会打电话到他办公室和你联

13、系。11.Please hold the line.请不要挂线。11.Sorry,kept you waiting so long.Youre on.对不起，让你等这么长时间。请继续。12.The line is busy.电话占线。（或本线路忙）13.No answer.没人接。14.He is on the phone.他正在打电话。15.This telephone line is interrupted.这个电话线被打断。（或这个电话线被拔掉了。）16.The wire have got crowd.这个线路忙。（或电话占线）1.I would like to talk to Mr.L

14、iao.1.我想要和廖先生说话。2.May I speak to Mr.Johnson please?2.我能和Jonnson说话吗？3.May I speak to your boss?3.我能和你的老板谈话吗？4.Is there anyone who can speak English?4.这里有人会说英语吗？5.Give me someone who can speak English.5.提供给我一些会说英语的人。6.I would like to talk to someone in charge.6.我想和负责人说话。7.I would like to talk to your

15、chief.7.我想要和长官说话。8.Let me talk to Mr.Wang.8.让我和王先生说话。9.Can I speak to Mr.Lee?9.我能李先生说话吗？10.When is he expected to be back?10.他什么回来？12.Can you tell me what time Mr.Chen will be back?12.你能告诉我陈先生什么时候回来？13.Who is this please?13.请问你是哪位？14.Who is calling please?14.请问你找谁？15.May I have your name?15.能告诉我，你的名

16、字吗？16.Whom are you calling?16.你要找谁？17.Will you please spell his name for me?17.你能为我拼写他的名字嘛？18.Please say it again.18.请再说一遍。19.Will you please repeat it?19.可以请你重复它吗？20.Will you speak a little louder?20.你说话可以大点声吗？电话里经常听到的客服英语1、空号：中文：您好！您所拨打的号码是空号，请核对后再拨。英文：Sorry!The number you dialed does not exist,please check it and dial later.2、被叫用户关机：中文：您好！您所拨打的电话已关机。英文：Sorry!The subscriber you dialed is power off.3、被叫不在服务区：中文：对不起！您拨打的用户暂时无法接通，请稍后再拨。英文：Sorry！The subscriber you dialed can not be connected for t