保留关键员工的关键步骤.ppt

1、Key Steps To Better Staff Retention保留关键员工的关键步骤保留关键员工的关键步骤Key Steps To Better Staff Retention保留关键员工的关键步骤保留关键员工的关键步骤Step 1-Recognize the early warning signs of defection and solve it 第一步-认识问题的先期预警征兆并加以解决Step 2-Become“Managers Of Choice”(MOC)第二步-成为“Managers Of Choice”(MOC)Step 3-Developing workforce co

2、mpetency 第三步-发展员工胜任能力Step 4-Define processes to perform your best practices 第四步-为执行你的最佳实践定义你的过程Step 5-Build in Institutionalization 第五步-建立制度化Step 1-Recognize the early warning signs of defection and solve it第一步认识问题的先期预警征兆并加以解决第一步认识问题的先期预警征兆并加以解决Early Warning signs of defection 问题的先期预警征兆 A change in

3、behavior,such as coming in later or leaving earlier 行为上的改变，例如:迟到或者早退 A decline in performance 绩效下滑 Sudden complaints from a person who hasnt been a complainer 一个以前不爱抱怨的人突然开始发牢骚Find out why-and make action to solve the problems 找出原因并且采取措施解决问题 Do not wait for the Exit Interview 不要等到不要等到离职面谈离职面谈Step 2-

4、Become“Managers Of Choice”(MOC)第二步成为第二步成为“Managers Of Choice”(MOC)Put right people in the right position 让适当的人选担任适当的职位Build your relationship 建立您的人际关系Build trust 建立信任Pay was the“least important”factor 薪资是“最不重要的”因素 Build a better work environment 创建一个更好的工作环境Put the right people in the right position让

5、适当的人选担任适当的职位让适当的人选担任适当的职位Work with HR to select people for their talent与HR合作根据才能选择人员Identify the critical competency(skill,knowledge and process ability)and behaviors for success in each position 识别每个职位获得成功所需的关键胜任能力（技能，知识和过程 能力）和行为Identify the critical roles for each position 识别每个职位的关键角色Assign respo

6、nsible people to develop staffing process and define the role for people who participated 委派相关的人员制定招聘过程并明确每个人的职责Make sure that your interview skills are as sharply honed as your other(e.g.,technical)skills 确保您的面试技能如同您的其它（技术）技能一样臻于完美Building your relationship(1)建立您的人际关系建立您的人际关系There are many types of

7、 relationships to build with your key staff 需要与您的关键员工建立多种类型的关系 Your relationships as a manager 与直接上司的关系 Relationship with peers 同僚之间的关系 Relationship with other departments 与其他部门的关系 Relationship with the community(your customers,vendors and etc.)与团体的关系（客户，供应商等等）Building your relationship(2)建立您的人际关系建立

8、您的人际关系Identify the communication&coordination skills your key staff should have to accomplish their committed work识别您的关键员工所需具备的沟通协调能力以完成他们所承诺的工作Ensure information is shared across the organization 确保信息在组织内共享 Workforce-related policies and process工作团队相关政策及过程 Organizational business,financial performa

9、nce,strategies,plans and events 组织级商业、财政绩效、策略、计划和活动Ensure your staff or groups are able to raise concerns and have them addressed by management 确保您的员工或者团队能够主动提出他们的疑虑并且由管理层来解决Ensure your staff and groups coordinate their activities to accomplish committed work 确保您的员工和团队协调各自的活动来完成所承诺的工作Understand your

10、 customers needs&concerns to provide better services and products 理解您客户的需要和顾虑从而提供更好的服务和产品Building Trust(1)建立信任建立信任Credibility 可信性 Make sure your communications are open and accessible 确保沟通公开坦诚Respect 尊重 Work with your staff on relevant decisions about their development 与员工共同决策他们的未来发展Fairness 公平 Avoi

11、d favoritism in hiring and promotion 避免在雇用和晋升中的偏袒 Make sure their concerns have a appeals process so that you and your management can hear 确保有一个申诉的过程使您以及您的管理层听到员工的顾虑Pride 自豪感 Show your admiration for your staff and groups work 表现出您对您的员工和团队所完成的工作的赞美 Building Trust(2)建立信任建立信任Camaraderie 友情 Foster a se

12、nse of group identity 培养团队身份意识Empowerment 授权 Understand and manage the boundaries 理解并且管理权利的分界线 Let your staff enjoy working with a minimum of supervision 让您的员工在最小程度的督导下愉快地工作Recognition and Reward认可和嘉奖 Timing is important!时间至关重要!Make it immediately!When you acknowledge employees performance 当你看到员工的绩效

13、值得被赞扬,立即执行!Pay was the“least important”factor 薪资是薪资是“最不重要的最不重要的”因素因素Figure out what your region is offering 确定您所在地区薪资水平 Hire HR Consulting firm to get industry C&B survey and compare with your own data 雇用HR咨询公司来获得业界的C&B调查结果并且与自己的数据 进行比较Make sure your salary package is competitive 确保您的薪酬体系具有竞争力Do not

14、 use Pay as the best and only way to reward and recognize your key staff 但不要使用薪水作为嘉奖或者认可关键员工的最佳并且唯 一的方式Building a better work environment创建更好的工作环境创建更好的工作环境Understand the physical environment and resources needed to accomplish the committed work in your unit 理解团队完成承诺的工作所需的环境和资源 Identify the necessary

15、 physical environment and resources 识别必要的物理环境和资源 Ensure that the physical environment and resources are needed by the workforce to perform their assignments are made available 确保员工能够获得执行任务所需的物理环境和资源 Ensure that distractions in the work environment are minimized 确保在工作环境中的使员工分心的事物最小化Step 3-Developing

16、individuals competency(1)第三步第三步-发展个人胜任能力发展个人胜任能力(1)Identify the knowledge,skill and process ability are needed to accomplish the committed work 识别完成所承诺的工作所需的知识、技能和过程能力 Knowledge 知识 The information and understanding needed to perform a skill 执行一项技能所需的信息和理解 Skills 技能 The particular things a person must do to accomplish committed work 一个人为完成所承诺的工作必须做的一些特定事情 Process ability 过程能力 “Know how”-peoples understanding of how things need to be done in the organization-the processes “专门知识”(懂得如何做)人们对在组织中应该如何做