五星酒店常用英语.docx

1、五星酒店常用英语Front desk:Management管理 administration经营 market price市场价 cashers desk兑换处 registration desk入宿登记处 accounting desk帐务处 luggage rack 行李架lobby大堂 check-out time退房时间 identification card身份证 voucher 证件rate of exchange兑换率 price list价目表 conversion rate换算率 cheque支票charge收费 sign签字 visit card名片 interest利息

2、bill账单reservation预订 change money换钱 reception desk 接待处 procedure手续reservation desk 预订处 information desk问讯处 luggage office行李房luggage label行李标签 per thousand千分之 per cent 百分之 overbooking超额订房 spare多余的 pay for付款 Reasonable合理的postpone延期 Cash兑换 cancel取消 Keep保留 Bank draft 汇票 travelled cheque旅行支票 note纸币 Accept

3、接受 fill填写 deposit押金Procedure fee手续费 Fill in the form填表HSKP:Escalator自动楼梯 elevator, lift电梯 Bookshelf书架 plug插头Ground floor底层一楼 drawer抽屉 Cabinet橱柜 hanger挂钩Switch开关 spring弹簧 Curtain窗帘 tip小费Venetian blind百叶窗帘 cushion靠垫;垫子 Wastebasket字纸篓 socket插座;插口tea trolley活动茶几 sitting room起居室 night table床头柜 floor楼层;地板

4、carpentry (总称)木器 folding screen屏风 tea table茶几 wall plate壁上挂盘bedclothes床上用品 quilt被子 Chinese painting国画 mattress床垫thermos热水器 form表格 transformer变压器 voltage电压 coin硬币Telephone:operator电话员 bosom phone内部电话 special line专线dial a number拨号码 hold the line别挂电话 city phone市话Cant put somebody through 接不通 ordinary t

5、elegram普通电报 telephone number电话号码 replace the phone挂上电话 line please请接外线the line is busy(engaged)占线 send telegram(cable)发电报 long distance长途电话telephone directory电话薄 call somebody up打电话给某人cant hear somebody听不见 cant get through 打不通 inland telegram 国内电报ordinary mail平信 switchboard交换台 central exchange 电话总局T

6、he connection is bad 听不清 Express telegram加急电报 Special dispatch专电Registered fee 挂号邮资 Postcard明信片 Code区号Daily Service:1. - (Knocking at the door. 敲门）-May I come in? 我可以进来吗？-Come in, please.请进。/ -Please dont come in.请不要进来。/ -Just a moment (a minute), please. 请稍等一下。-Im sorry to disturb you. May I clean

7、the room, sir? 对不起打扰您了，我来打扫一下房间好吗？-All right. Come in, please. 好的，请进来。/-Please clean it when I am out. 我马上要出去，请等一会儿再打扫。2. -May I change the water of the thermos now? 我现在可以换水吗？-Yes，please. 请换吧。3. -Some of my friends will come and see me this afternoon. Will you please give me some more hot bottles an

8、d tea cups? 下午我有几位朋友来访，请给加些热水瓶和茶杯。-Well，well send tea into the room when the visitors come. 好，客人来访我们会端茶进来的。-By the way, is there any mail for me? 顺便问一下，有我的邮件吗？-No. If there is, Ill give it to you in time. 没有。如果有的话，我会及时给您送来的。4. -Why did you come in without my permission? 你为什么没经我允许就进来了？-Its my neglige

9、nce. I beg your pardon. 我疏忽了，请您原谅。-I come and make the bed. Shall I do it now or later? 我来做夜床，您看是现在做还是等会儿做？-Since you have come, you may do it now. 既然来了，现在就做吧。5. -Heres your laundry. Youd better check it. 衣服洗好了，请您过目。-I am collecting the fee of the long distance call. 我来收长途电话费。-This is the bill for t

10、he room rent of half a day. 这是补半天房金的帐单。6. -Heres a telegram for you. 这儿有一封您的电报。-Why is it unsealed？它怎么被拆开了？-Because there is no name of the receiver on the envelope, therefore the clerk unsealed it in order to find out the name of the receiver. 因为电报封面没有收报人姓名，服务台为了查对姓名而打开的。7. -Have you lost anything

11、today, sir? 先生，您今天丢过什么东西吗？-Yes，a wallet. Im looking for it now. 丢了一只皮夹子，我正在找呢。-What is there in the wallet? 皮夹子里有些什么？-My daughters photo and some money. 有一张我女儿的照片，还有一些钱。-Look，is this wallet yours? 看，这只皮夹子是不是你的？-Yes, its mine. Thank you ever so much. 是我的，太感谢你了。8. -I want to borrow China Daily of thes

12、e days. 我要看这几天的中国日报。-Please get some copies of China Pictorial for me. 请拿几份中国日报给我。-Please bring some chairs for me. 请拿几把椅子来。-Please get me some soap. 卫生间的肥皂要添了。-The slippers are worn out. Change them for me, please. 拖鞋坏了，请给我换一双。-Get a hot water bottle, please. 请拿一只热水瓶给我。-I feel a bit cold when I sle

13、ep. Please get me a blanket. 我睡得有点冷，请给我加一条毯子。-I need another pillow. 我需要加一只枕头。-All right, Ill get it for you right away. 好的，我就去拿。/-Just a moment, Ill do it right now. 请稍等一下，我马上给您办好。9. Excuse me. 对不起。/-Im sorry. 很抱歉。/-I beg your pardon. 请您原谅。/-Pardon me for interrupting. 对不起，打扰你们了。/-Im sorry I was so

14、 careless.很抱歉，我太粗心了。Welcome:1. Good morning (afternoon, evening), sir (madam). 早上（下午、晚上）好，先生（夫人）。2. How do you do? 您好！（初次见面）3. Glad to meet you. 很高兴见到您！4. -How are you? 您好吗？-Fine，thanks. And you? 很好，谢谢。您好吗？5. Welcome to our hotel (restaurant, shop). 欢迎到我们宾馆（餐厅，商店）来。6. Wish you a most pleasant stay i

15、n our hotel. 愿您在我们宾馆过得愉快。7. I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在店逗留期间）I hope you have enjoyed your stay with us.希望您在我们酒店过得愉快。（客人离店时）8. Have a good time! 祝您过得愉快！电话用语：1. *hotel, front desk. Can I help you? *饭店前厅，请问可以为

16、您效劳吗？2. Sorry，Ive dialed the wrong number. 对不起，我拨错号了。3. -May I speak to your general manager? 能和你们总经理说话吗？-Speaking. 我就是。/-Sorry，he is not in at the moment. 对不起，他现在不在。-Would you like to leave a message? 您要留口信吗？4. Pardon. /I beg your pardon. 对不起，请再说一遍, 好吗？祝贺语：1. Congratulations！祝贺您！ 2. Happy birthday!

17、 生日快乐！3. Happy New Year! 新年快乐！ 4. Merry Christmas! 圣诞快乐！5. Have a nice holiday! 假日愉快！ 6. Wish you enjoy your success! 祝您成功！答谢和应答语：1. Thank you (very much). 谢谢您（非常感谢）！2. Thank you for your advice (information, help). 感谢您的忠告（信息、帮助）。3. Its very kind of you. 谢谢，您真客气。4. Youre welcome. 不用谢。5. Not at all.

18、不用谢，6. Dont mention it. 不用谢。前厅部：1. Have you a reservation? 您有预订吗？2. May I know your name and room number? 您能告诉我您的姓名和房间号码吗？3. Here is your room key. 这是您的房间钥匙。4. Please pay at the cashers desk over there. 请去那边帐台付款。5. -Are these your baggage? 这些是您的行李吗？-May I take them for you? 我来帮您拿好吗？客房部：1. Housekeepi

19、ng，may I come in? 客房服务员，我可以进来吗？2. Leave your laundry in the laundry bag behind the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。3. I hope Im not disturbing you. 我希望没有打扰您。4. One moment, madam. Ill bring them to you right away. 等一会儿，夫人，我马上送来。5. Ill send for an electrician (doctor, ). 我给您请电工（医生）。餐饮部：1. Sit down,

20、please. Here is the menu. 请坐，这是菜单。2. May I take your order, sir? 您要点菜吗？3. What would you like to have, coffee or tea? 您要喝咖啡还是茶？4. Would you like to have any wine with your dinner? 您用餐时要喝点酒吗？5. Service hours are: 餐厅供应时间是：7:00 a.m. to 9:00 a.m. for breakfast. 早餐7点到9点。11:30 a.m. to 2:00 p.m. for lunch.

21、 午餐11点半到1点半。6:00 p.m. to 9:00 p.m. for dinner. 晚餐6点到9点。6. Here is the bill. Please sign it. 这是您的账单，请签字。销售用语：1. What kind of rooms (foods) would you like to have? 您需要什么样的房间（吃什么样的菜）？2. Here is a brochure our hotel and tariff. 这是介绍我们饭店的小册子和价目表。3. Well give you a 10% (ten percent) discount. 我们给您九折优惠。4.

22、Well offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。5. We accept your terms. 我们接受您的条件。公关用语： 1. May I introduce myself? 让我介绍我自己。2. May I present you a litter souvenir? 请接受我们的一点小纪念品。3. Lets drink to our friendship. 为我们的友谊干杯。4. Let me propose a toast to the health of our guests. 建议为在座客人的健康干杯。5

23、.Cheers！干杯！ （Bottoms!）征求意见用语：1. How do you like Chinese food? 您喜欢中国菜吗？2. What do you think of our service? 您对我们的服务有什么意见和建议吗？3. Thank you for your comments (compliment, suggestions).谢谢您给我们提的意见（赞扬、建议）。4. Im afraid its against the hotels regulations. 这是违反饭店规章制度的。5. In our hotel we dont accept tips. 我们饭

24、店是不收小费的。6. Its our pleasure to serve our guests well. 我们为能为客人服务好而感到高兴。7. Thank you all the same. 然而，还是要谢谢您。8. Im afraid youll have to pay for the damage. 您必须赔偿。9. Thank you for telling us about it. 谢谢您告诉我们。10. Ill look into the matter right away. 我马上去处理这件事情。11. I assure you it wont happen again. 我保证

25、此类事情不会再发生。12. Please dont worry, sir (madam). 先生（夫人），请不必担心。Ill send someone up to your room right away. 我马上派人到您的房间去。13. I cant guarantee anything, but Ill try my best. 我不能保证，但我会尽力而为。14. What can I show you？ 您要买什么？15. How do you like this fashion (color, size, design)? 您喜欢这种款式（颜色、 尺寸、图案）吗？16. The ext

26、ra large size of this color is out of stock. 这种颜色的特大号已经卖完了。 Please try us again tomorrow. 请明天再来看看。17. They are altogether 175 (one hundred and seventy-five) yuan. 共计175元。18. You may pay in cash or with credit card. 您可以付现金，也可以用信用卡。Key Sentences (重点句子)：1. Id like to book a double room for Tuesday next

27、 week. 下周二我想订一个双人房间。2. Whats the price difference? 两种房间的价格有什么不同？3. A double room with a front view is 140 dollars per night; one with a rear view is 115 dollars per night. 一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4. I think Ill take the one with a front view then. 我想我还是要阳面的吧。5. How long will you be staying? 您打算

28、住多久？6. Well be leaving Sunday morning? 我们将在星期天上午离开。7. And we look forward to seeing you next Tuesday. 我们期待下周二见到您。8. Id like to book a single room with bath from the afternoon of October 4 to the morning of October 10. 我想订一个带洗澡间的单人房间，10月4日下午到10月10 日上午用。9. We do have a single room available for those

29、dates. 我们确实有一个单间，在这段时间可以用。10. Whats the rate, please? 请问房费多少？11. The current rate is $ 50 per night. 现行房费是50美元一天。12. What services come with that? 这个价格包括哪些服务项目呢？13. That sounds not bad at all. Ill take it. 听起来还不错，这个房间我要了。14. By the way, Id like a quiet room away from the street if there is possible.

30、 顺便说一下，如有可能我想要一个不临街的安静房间。15. So you have got altogether four pieces of baggage? 您一共带了四件行李，是不是？16. The Reception Desk is straight ahead. 接待处就在前面。17. Excuse me, where can I buy some cigarettes? 请问我在哪儿可以买到香烟？18. There is a shop on the ground floor. 一楼有个商店。19. It sells both Chinese and foreign cigarette

31、s. 在那儿可以买到中国香烟和外国香烟。20. Can I also get some souvenirs there？也可以买到纪念品吗？21. There is a counter selling all kinds of souvenirs. 有个柜台出售各种各样的纪念品。22. Excuse me, where is the restaurant? 请问饭厅在哪儿？23. -We have a Chinese restaurant and a western-style restaurant. Which one do you prefer? 我们有中餐厅和西餐厅，您愿意去哪个？ -Id like to try some Chinese food today. 今天我想尝尝中国菜。24.-I want a double room with a bath. 我要一间有浴室的双人房。 How much a day do you charge? 每天收费多少？ -Its hundred yuan a day including heating fee, but excluding service charge. 一百元一天，包括供暖费，但不包括服务费。 -Its q