OB13TIF10.docx

1、OB13TIF10Chapter 10 Understanding Work TeamsMULTIPLE CHOICEWhy Have Teams Become So Popular?1. Which of the following helps explain the current popularity of teams? Teams _. a. are easier to manage b. are a way to better utilize employee talents c. are less expensive d. promote socialization e. are

2、very efficient(b; Easy; Popularity of Teams; p. 323) AACSB: Analytic SkillsDifferences Between Groups and Teams2. Which of the following statements best defines a work group? a. The performance of a work group is generally greater than the sum of its inputs from individual members. b. A work group i

3、nteracts primarily to share information, rather than to engage in work that requires joint effort. c. A work group consists of 3 or more people who take on self-supervising responsibilities. d. A work group consists of 3 or more people from across departmental or functional lines. e. A work group is

4、 a group comprised of 10 or more people. (b; Challenging; Work Groups; p. 323) AACSB: Analytic Skills3. Which of the following qualities is not found in work groups? a. energy b. enthusiasm c. synergy d. objectives e. security(c; Moderate; Work Groups; p. 323) AACSB: Analytic Skills4. _ results in a

5、 level of performance that is greater than the sum of the individual inputs. a. Synergy b. Enthusiasm c. Energy d. Initiative e. Inversion(a; Moderate; Synergy; p. 323)Types of Teams5. Which is not one of the most common types of teams? a. problem-solving b. interdepartmental c. self-managed d. virt

6、ual e. cross-functional(b; Easy; Types of Teams; p. 324) AACSB: Analytic Skills6. Which type of team meets to discuss ways to improve quality, efficiency, and the work environment? a. self-managed b. virtual c. problem-solving d. cross-functional e. committee(c; Easy; Problem-Solving Teams; p. 324)

7、AACSB: Analytic Skills7. Which of the following types of teams would most likely be assembled to improve the efficiency of a companys production process? a. cross-functional b. problem-solving c. self-managed d. virtual e. co-evolving(b; Difficult; Problem-Solving Teams; p. 324) AACSB: Analytic Skil

8、ls8. Which of the following types of teams would most likely empower its team members to make work-related decisions?a.technicalb.self-managedc.problem-solvingd.managemente.reactive(b; Moderate; Self-Managed Teams; p. 325) AACSB: Analytic Skills9. Self-managed teams are typically comprised of how ma

9、ny members?a.2-5b.5-10c.8-12d.10-15e.over 100(d; Moderate; Self-Managed Teams; p. 325)10. _ teams are made up of employees from about the same hierarchical level. a. Problem-solving b. Self-managed c. Cross-functional d. Multifaceted e. Star matrix(c; Easy; Cross-Functional Teams; p. 326) AACSB: Ana

10、lytic Skills11. _ teams are an effective way to allow people from diverse areas within an organization to exchange information, develop new ideas and solve problems, and coordinate complex projects. a. Self-managed b. Problem-solving c. Cross-functional d. Multifaceted e. Star matrix(c; Moderate; Cr

11、oss-Functional Teams; p. 326) AACSB: Analytic Skills12. The early stages of development of a cross-functional team are time-consuming because _. a. most cross-functional team members are comprised of individuals from similar backgrounds b. members must research the causes of problems which they are

12、assigned to solve c. most cross-functional team members have already established trust d. members have to learn how to perform new functional tasks e. members must learn to work with diversity and complexity (e; Challenging; Cross-Functional Teams; p. 326) AACSB: Analytic Skills13. Which of the foll

13、owing types of teams allows for collaboration between team members who are physically dispersed? a. local b. interactive c. real-time d. virtual e. global (d; Easy; Virtual Teams; p. 326) AACSB: Analytic Skills14. Which of the following is not true about virtual teams? a. There is an absence of para

14、verbal cues. b. Members are more satisfied with the group interaction process. c. There is limited social context. d. They are more task-oriented. e. Members are more focused on production than on process.(b; Moderate; Virtual Teams; p. 326) AACSB: Analytic SkillsCreating Effective Teams15. Which of

15、 the following statements best characterizes the use of work teams? a.Teams are unnecessary if an individual can do the job better.b.Teams are necessary for encouraging individuals to work independently.c.Within a company, teams perform best if they are structured similarly.d.Employees are usually r

16、esponsible for suggesting that teams be created.e.In successful companies, teamwork is always preferable to individual work.(a; Moderate; Use of Work Teams; p. 327) AACSB: Analytic Skills16. Which of the following is not one of the key components of effective teams? a. effective work design b. recog

17、nized company identity c. supportive contextual influences d. well-managed team processes e. appropriate team membership(b; Moderate; Components of Effective Teams; p. 327) AACSB: Analytic Skills17. There are four contextual factors that appear to be most significantly related to team performance. W

18、hich of the following is not one of those factors? a. adequate resources b. work autonomy c. effective leadership d. a performance evaluation and reward system that reflects team contributions e. All of the above are contextual factors.(b; Moderate; Contextual Factors of Effective Teams; pp. 328-329

19、) AACSB: Analytic Skills18. To provide teams with adequate resources, a company must supply which of the following? a. proper equipment b. adequate staffing c. encouragement d. all the above e. none of the above(d; Moderate; Adequate Resources; p. 328) AACSB: Analytic Skills19. To succeed in achievi

20、ng their goals, teams must _. a. have strong leadership b. have autonomy c. receive support from management d. all of the above e. none of the above(c; Moderate; Adequate Resources; p. 328) 20. In a _ team the managers job becomes managing outside the team.a.technicalb.self-managedc.problem-solvingd

21、.managemente.reactive(b; Moderate; Leadership and Structure; p. 329) 21. Leadership is especially important in _ - where different teams need to coordinate their efforts to produce a desired outcome.a.technical teamsb.self-managed teamsc.problem-solving teamsd.management teamse.multi-team systems (e

22、; Moderate; Leadership and Structure; p. 329)22. Which of the following statements best serves to weaken the argument that trust contributes to team effectiveness?a.The most cooperative teams are those that share the greatest amount of trust. b.Team members who trust each other tend to spend less ti

23、me monitoring each others behavior.c.Regardless of trust level, most individuals resist exposing vulnerabilities to their co-workers.d.Research shows that trust among team members is directly linked to members willingness to take risks.e.Teams with the highest trust ratings for their leadership tend

24、 to outperform teams with lower leadership trust ratings.(b; Challenging; Trust; p. 329) AACSB: Analytic Skills23. In addition to evaluating and rewarding employees for their individual contributions, management should consider using which of the following to reinforce team effort and commitment? a.

25、 personalized incentives b. consistent wages for all team members c. individual performance evaluations d. fixed hourly wages e. profit sharing(e; Moderate; Reward Systems; p. 329) 24. Effective teams require which of the following skills? a. problem-solving skills b. technical expertise c. interper

26、sonal skills d. all of the above e. none of the above(d; Moderate; Skills of Team Members; p. 330) AACSB: Analytic Skills25. Team members with good listening, feedback, and conflict resolution skills possess _.a.technical expertiseb.problem-solving skillsc.decision-making skillsd.interpersonal skill

27、se.cognitive appraisal skills(d; Easy; Skills of Team Members; p. 330) AACSB: Communication26. A recent review of the literature suggested that _ of the Big Five traits was/were especially important for team performance.a.1 b.2 c.3 d.4 e.5 (c; Easy; Personality; p. 331)27. What types of people are v

28、aluable in teams because theyre good at backing up fellow team members and at sensing when that support is truly needed?a.conscientious people b.extroverted peoplec.introverted peopled.agreeable peoplee.open people(a; Easy; Personality; p. 331)28. Evidence tends to suggest that performance across te

29、ams will be higher if an organization _. a. forms only teams high in conscientiousness b. forms only teams low in conscientiousness c. forms both teams high in conscientious and teams low in conscientiousness d. seeds each team with a few people who score high on conscientiousness e. seeds each team

30、 with a few people who score low on conscientiousness (c; Moderate; Personality; p. 331) AACSB: Analytic Skills29. One stream of research has identified potential team roles that people prefer to play. The “creator” role is one who _. a. champions ideas b. initiates new ideas c. provides structure d

31、. coordinates and integrates e. manages subordinates(b; Challenging; Key Roles of Teams; p. 332) AACSB: Analytic Skills30. Of the nine key roles on teams, the “promoter” is the group member most likely to _. a. develop original ideas b. defend and support newly-developed ideas c. provide structure for the team d. fight battles with those outside of the team e. conflict with other team members(b; Moderate; Key Roles of Teams; p.