关于火警火灾处置程序的规定.doc

1、 主题：Fire control procedurePOLICIES AND PROCEDURES规章制度和程序Ramada Plaza Hangzhou Haihua华美达广场杭州海华大酒店EFFECTIVE: 生效日期:2013PREPARED BY: _ 拟稿： security Manager NUMBER: SEC1004编号: SEC1004APPROVED BY: 批准： General Manager关于火警火灾处置程序的规定Fire control procedurePurpose目的:掌握正确报警方法和报警程序，正确使用灭火器具，及时扑救初起的火灾，组织客人疏散和自救。In

2、 order to master the proper procedures of fire alarm, use the fire extinguish properly , put out the fire at the beginning and organize the hotel guests to evacuate and self-save.Procedures程序：任何部门员工发现确切火警后，应保持镇静，不要惊慌，就近用电话通知总机和保安部，告知火警的具体位置、火警的性质及火的势态，或就近按破玻璃制报警。凡火灾区域的员工应在完成上速程序后，就近拿起灭火器进行灭火或控制火势。An

3、y staff must keep calm and call the operator and security dept. by the nearest telephone or pressing the fire alarm after finding the exact fire alarm, he or she should clearly tell the exact place, character and the condition of the fire. Next, the staff should use the fire extinguisher to control

4、the fire.Prediction of fire预报火警：1、消防监控中心值班保安员发现总控制屏报警后，应立即按“接受”按钮，并立即通知总机。根据总控屏信号显示，报告报警的具体地点。总机接到消防监控中心报警后，及时用小灵通，以短信方式发送至大堂副理、当班保安领班、值班工程师。Once security staff in fire control room find the fire alarm, he must press the signal for accept and inform the operator the fire place. mobile telephone sign

5、al to page the guest relationship manager, security captain and engineer on duty at once after receiving the fire alarm from the fire control room. 2、大堂副理、当班保安领班、值班工程师接到总机短信后，立即赶赴报警现场，证实火警情况，如属误报火警，由保安领班同时回电总机是误报火警，总机消除火警。（第一力量） GRM、SEC captain、engineer on duty received message, rush to the scene an

6、d found the fire.3、如属确认火警，由保安领班立即回电总机，是确认火警，总机应迅速准备传递下一步方案。 Such as confirm of fire, operator to immediately call back from by the SEC captain, next step to prepare the program.Confirm of fire确认火警：1、总机接到确切的火警报警后，应立即发短信至总经理、副总经理、值班经理及所有部门经理，告知火警具体位置、火警性质和火的势态。 Operator must page GM, DGM, MOD, and all

7、 dept. manager of the fire area immediately and tell them the exact place and the fire condition.2、保安部经理、总工程师、火灾发生区域的部门主管指令下属员工，携带灭火器及照明灯、破门工具，保安员还需携带通讯工具，走消防通道，赶至火灾现场，迅速展开灭火及抢救人员工作，同时保安部应立即派员封锁火灾区域的进出通道。（第二力量） Security manager, chief engineer and the head of fire area command their staff to pass th

8、rough the fire stairs with fire extinguisher, light and the tools for break-in. The security staff need take the communication implement and arrive at the scene of fire to try to put out the fire and rescue the people. At the same time. the security dept. should assign someone to block the entrance

9、and exit of fire area immediately.3、其他部门经理收到确认火警信息后，应坚守岗位，按本部门消防程序操作，听从酒店管理层的进一步指令。此时，总机成为灭火的信息传递中心。 Other dept. managers receive a confirmation of fire message to hold their posts, according to the procedures of the fire dept. operation and listen to the hotel managements fire instruction. At that

10、time, the operators become the transferring center of the fire information.4、酒店当天最高行政人员，立即赶赴消控中心负责全权指挥，根据现场情况，准备下步行动。 Highest executive officer, rushed to fire control room takes charge of the fire command, according to the scene, preparing the next step. 5、由保安部经理根据现场情况，向消控中心请求发出疏散命令并向消防处“119”报警。 Se

11、curity manager, according to the scene, he should direct the fire control room to ring For”119”and give the evacuation order.6、向“119”报警后，由一名保安员在外围等待消防车到达，指引消防人员进入。疏散指令一经发出，消控中心值班人员启动“疏散”广播，保安部、工程部及火灾现场的员工应立即组织、指引客人从疏散通道疏散，工程部员工携带破门工具协助客人疏散，保安部协助消防员扑救火灾，维护现场秩序。 When after “119” alarm, security guards

12、 waiting for fire engines the arrival of firemen in the hotel. As soon as the evacuation order is given, the staff on-duty of the fire control center presses the signal for the evacuation immediately. Security, Engineering dept and the staff on the scene of the fire must arrange the hotel guests to

13、evacuate through the fire stairs. The engineering department must take the tools for break-in, help the fireman to put the fire and maintain the order on the spot.7、火灾现场或楼层服务人员应迅速戴好防烟罩，检查每个房间是否还有客人未撤离，所有检查过的空房间应有检查人员打上记号，以明确是否还有客人留在火灾区域。 Fire site or floor staff shall be promptly wear gas mask, if t

14、here any guest not to leave check every room, Check off an empty room should mark clearly whether there is guest stay in the fire area.8、检查人员如发现有行动不便的客人，立即通知消控中心寻求帮助。由消控中心负责人安排抢救组人员进行抢救。（担架在六楼工作间内） If you find awkward guests, immediately notify the fire control room for help. fire control room by re

15、scue team is responsible to arrange for emergency treatment. (A stretcher in the sixth floor of the workplace)9、前厅部部应对客人进行安抚，并由大堂副理在酒店正门集合区域清点宾客名单。 In the gate area, head count by GRM.10、其余部门视火灾情况，按本部门消防程序，采取措施，积极保护饭店财产，组织本部门范围内宾客、员工疏散，并在集合点点名，以确认所有人员都已疏散。 Other departments should take the necessary measures to protect the property of hotel, andorganize the guests and staff to evacuate in time, then each department do their own checkof the guests and staff respectively.