1、6葡萄酒Aliquor Bbrandy Cwine Dchampagne7涉及,包含 Aevaluate Binvolve Caffect Dinterrelate8菜系Abanquet Bcafeteria Ccuisine Dfoodstuff9管理Amanagement Bdiscipline Cperformance Dsupervisor 10网球场 Aball room Bbilliard room Cbowling alley Dtennis court补全对话11-18 (请用题后方框内所给的句子补全对话,将所选句子的序号填在答题卡上相应的位置,每个句子只能使用一次)(Dial
2、ogue- 1)( R-receptionist G-guest)11R: Good evening, sir. May I help you? G: Yes, please. Can I have a room? 12R: Im afraid I havent.13R: Just a moment please. (The receptionist checks the list.) Sorry, sir. We cant arrange you a room until eight oclock this evening. G: Oh! Ill just wait here. Thanks
3、.14R: Youre welcome, sir. If you need any help, do let us know.A. I have to check if theres a room available.B. Ive just arrived from Nanjing.C. Thank you. No problem.D. Have you made a reservation, sir?(Dialogue- 2)( C-cashier G-guest)15G: Could I have my bill, please? C: Certainly, sir. 16G: Riley
4、, Riley Smith from Room 316. Here we are, sir. 17G: But Ive only been here one night. Yes, Mr. Smith. The first item here is the charge for your fax to London. 18G: Oh, I forget that. Im sorry. It is right. It doesnt matter. By credit card. A. That comes to 980$ altogether.B. Can you explain the ite
5、ms one by one?C. How would you like to pay your bill?D. May I have your name?阅读理解19-25(阅读下列短文,并根据文章内容选择最佳答案,将所选答案的序号填在答题卡上)Passage 1:The Blacks had never been rich enough to spend their summer holidays in a luxurious place. This year, however, Mr. Black made a lot of money and his wife said that she
6、 would like to go to Rome for a change. Mr. Black thought its a good idea. He said they should stay at a really good hotel while they went around the famous city. They flew to Rome, and arrived at their hotel late one evening. They thought that they would have to go to bed hungrily because no meals
7、were served in cheap hotels where they used to stay. They were therefore surprised when the waiter asked whether they would be having dinner there at night. “Are you still serving dinner now?” asked Mrs. Black. “Certainly, madam.” answered the waiter. “We serve it until half past nine.” “What are th
8、e time for meals then?” asked Mrs. Black. “We serve breakfast from seven to half past eleven in the morning, lunch from twelve to three, tea from four to five and dinner from six to half past nine.” “But that hardly leaves any time for us to see the sights of Rome!” said Mrs. Black in a disappointed
9、 voice.19This year Mr. Black a lot of money.Aprinted Bowed Cearned Dborrowed 20Mrs. Black wished .Ato go to Rome to change the money Bto go to Rome for a visit C to go to Rome to exchange the money Dto go to Rome for a party21On the first evening in Rome they thought .Athey would go to bed without h
10、aving dinner Bmeals were served at that time in the hotelCthey wouldnt take dinner until half past nineDdinner was not necessary22Mrs. Black thought when she heard the time for meals.Athey would have enough time to go sight-seeing Bthat would leave some time to see the sights of RomeCthere was no ne
11、ed for them to see RomeDthey would have little time to see the sights of RomePassage 2:Hong Kong has about 40 public beaches. Some of the beaches are among the best in the world. People can go there for a swim. You can go to most of them by bus. To go to some of the beaches you must take a boat. The
12、re are clothes changing rooms and places to buy food and drink on most of the beaches.You will swim there without danger if you remember these instructions:1) Never swim alone.2) Never swim after a meal or when you feel hungry or tired.3) Dont stay in the water too long.4) Never go out in a boat if
13、you can not swim.Remember: A red flag means that it is dangerous for anyone to go into the water. A blue flag means that it is dangerous for children.23You can do many things on the beaches except .Aswimming Bbuying food and drink Cwatching TV Dchanging clothes24We can reach by bus.Aall the public b
14、eaches Bany public beach Conly a few public beaches Dmost of the beaches25When you see a blue flag you know that there.Awoman should not swim Bchildren should not swim Cnobody should not swim Danybody can swim餐饮服务与管理26-4526我国第一家肯德基餐厅出现的时间是 A1985 年 B1986年 C1987年 D1988年27下面的消毒法中,所用时间最长的是 A煮沸消毒法 B蒸气消毒法
15、C高锰酸钾溶液消毒法 D“八四”消毒液消毒法28西餐汤类可以选用 搭配。A雪利酒 B低度干白酒 C低度干红酒 D甜葡萄酒29白葡萄酒杯的容量规格为 毫升。A126 B168 C210 D22430下列选项不属于餐饮部组织机构设置原则的是 A自主 B高效 C协调 D统一31著名的“丁香火腿”是 的传统名菜。A法式菜 B美式菜 C英式菜 D俄式菜32为VIP客人送果篮时,应提前 分钟送达房间。A15 B18 C20 D2533中式烹饪常见的烹调方法有 A16种 B17种 C18种 D19种34以玉米和黑麦等为主要酿造原料的是 威士忌。A苏格兰 B爱尔兰 C美国 D加拿大35在饭店,咖啡厅常采用 A
16、半班制 B一班制 C两班制 D弹性工作制36宝马(Bokma)是 的名品。A朗姆酒 B干金酒 C荷兰金酒 D特吉拉酒37烹制牛、羊肉的五种火候中,M.W指的是 A三成熟 B五成熟 C七成熟 D全熟38西餐宴会冷头盆可在宴会前 分钟事先上好。A 8 B10 C12 D1539瓷器的种类繁多,目前强化瓷平均使用率占 A15% B35% C45% D50%40在折金鱼餐巾花时,没有用到的基本折叠技法是 A卷 B推折 C折叠 D翻拉41下面不属于饭店培训工作特点的是 A形式多样 B时间分散 C内容广泛 D难度较大42西餐使用的瓷器餐具中,直径为20厘米的圆形平盘是 A主菜盘 B面包盘 C开胃品盘 D甜
17、品盘43直径200厘米的圆桌面一般是供 人就餐使用的。A8 B10 C 12 D1444白葡萄酒饮用前需贮陈 A25年 B37年 C48年 D67年45饭店餐厅大多采用中央空调系统,冬季温度保持在 之间。A18-20 B18-22 C20-22 D22-24 饭店服务与管理英语(50分)二、判断题(每小题1分,共10分。在答题卡的括号内正确的用“T”表示,错误的用“F”表示)46The Front Office is not very important in creating a home away from home for all the guests. 47When the telep
18、hone rings, the operator picks up the receiver at the first ring. 48In a hotel, service first and guests foremost.49The reputation of a restaurant depends only on its quality of the food and drinks.50The Recreation staff must be good at motivating guests and sensitive to their needs.51Many foreign g
19、uests enjoy shopping in China.52Only the Front Office staff have direct contact with the customers.53The success of management depends on the service of all employees.54Supervision is the management of human resources. 55Planning, organizing , leading and controlling are not very closely interrelate
20、d in practice. 三、选词填空(每小题2分,共20分。请用方框内所给的词或词组补全句子,并将其适当形式填在答题卡上相应的位置)service cooperative cash fulfill guaranteerelax ought to apologize tradition convenience56We must try our best to the guests requests.57Guests of all ages go to the Recreation Center to do exercises to themselves or to enjoy night
21、life.58Chopsticks tell of Chinese in their own way.59I do for giving you the wrong dish. 60All the hotel staff must be with each other and loyal to the management.61I am afraid that we only can the table before 11:40 in the noon.62Would you like to pay in or by credit card?63Use power to punish empl
22、oyees for their bad .64Shops have been much to the and pleasure of guests.65All the hotel staff learn something about foreign customs.四、汉译英(66-67每小题4分,68-71每小题3分,共20分。请将下列句子的翻译写在答题卡上相应的位置)66-可以优惠吗?-最多打九折。67越来越多的饭店精心策划了康乐节目,并配以完善的设备。68我想买件充分体现中国文化的物品,作为我中国之行的纪念。69请您留下姓名和电话,我会通知客人给您回电的。70从某种意义上说,管理就是安
23、排合适的人来做合适的事。71游客们喜欢去那些声誉好的饭店。餐饮服务与管理(60分)五、判断题(每小题1分,共10分。在答题卡的括号内正确的打“”,错误的打“”)72餐饮企业接待客人的数量受营业面积大小、餐位数多少的限制。73精简是机构设置的最高原则。74中餐摆台时在骨碟直径延长线1厘米处放调味碟。75啤酒中含有17种维生素和11种氨基酸。76红葡萄酒示酒时需将酒篮倾斜45。77餐饮安全管理的主要任务是保证客人人身和财物的安全。78在客人左侧递铺餐巾时,应左手在前,以免碰到客人胸部。79餐饮部在内部关系上采用垂直领导、横向协调的方法。80休息室餐前酒服务时,若客人立饮,应先给客人递上酒然后递上餐
24、巾纸。81激励是促使人力资源发挥效用的关键手段。六、名词解释题(每小题3分,共12分)82餐饮服务83酒度84炖85圆形分析图七、简答题(4小题,共27分)86吸尘器的使用与保养方法有哪些?(6分)87如何为儿童客人服务?(7分)88鸡尾酒亚历山大(Brandy Alexander)如何调制?89宴会服务员应做到的“八知”“五了解”的内容是什么?八、论述题(11分)90论述在中餐厅午餐、晚餐服务中迎宾的方法。河南省2010年普通高等学校对口招收中等职业学校毕业生考试 旅游类专业课试题参考答案及评分标准一、选择题 (饭店服务与管理英语1-10;每小题 2分,共 90分)1 B 2 A 3 D 4
25、D 5A6 C 7 B 8 C 9A 10D补全对话11-18 11B 12D 13A 14C 15D16A 17B 18C 阅读理解19-2519C 20B 21A 22D 23C24D 25B 26C 27A 28A 29B 30C31B 32C 33B 34D 35C36C 37C 38B 39B 40A41B 42C 43C 44A 45A二、判断题(每小题 1分,共10 分)46 F 47 F 48 T 49 F 50 T51 T 52 F 53 T 54 T 55 F三、选词填空(每小题2 分,共 20分)56fulfill 57relax 58tradition 59apolog
26、ize 60cooperative 61guarantee 62cash 63service 64convenience 65ought to 66Can you make a reduction? -The best I can offer is 10% discount.67More and more hotels make planned entertainment and recreation programs and complete facilities.68Id like to buy something closely related to Chinese culture as
27、 a token from my trip to China.69Would you please leave your name and telephone number?I will inform the guest to call you back.70In a sense, management means to get things done by the right people.71Tourists would like to go to hotels with fine reputation.说明:1.每句只要意思表达正确,无语法、语用错误,可给满分。2.句中若出现时态、关键词(主谓宾)、明显的句子结构错误,每处扣2分。3.若仅是非实意词错误,或不影响主题意思表达的错误,每处扣1
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