形考国开《管理英语4》形成性考核18答案Word文档下载推荐.docx

1、 B、/ C、whichA。题目4、Supervisors should _ their employees in two-way communication so that understanding takes place. A、enable B、engage C、encourage题目5、The demands and requirements placed on the CEO of Sony are different from _ on the manager of your local Wendys restaurant. A、these B、those题目6 二、阅读理解：根据

2、文章内容，判断正误（共50分）。Who Killed Nokia?Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1） that Nokia was technically inferior to Apple, 2） that the company was complacent and 3） that its leaders didnt see the disruptive iPhone coming.It has also be

3、en argued that it was none of the above. Nokia lost the smartphone battle because of divergent shared fears among the companys middle and top managers which led to company-wide inertia that left it powerless to respond to Apples game.Based on the findings of an in-depth investigation and 76 intervie

4、ws with top and middle managers, engineers and external experts, the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth.The fear that froze the company came from two places. First, the companys top managers had a

5、 terrifying reputation. Some members of Nokias board and top management were described as “extremely temperamental” and they regularly shouted at people “at the top of their lungs”. It was very difficult to tell them things they didnt want to hear. Secondly, top managers were afraid of the external

6、environment and not meeting their quarterly targets, which also impacted how they treated middle managers.Top managers thus made middle managers afraid of disappointing them. Middle managers were told that they were not ambitious enough to meet top managers goals.Fearing the reactions of top manager

7、s, middle managers remained silent or provided optimistic, filtered information. Thus, middle managers directly lied to top management.Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or sh

8、owed that they were not bold or ambitious enough to undertake challenging assignments.Beyond verbal pressure, top managers also applied pressure for faster performance in personnel selection. This led middle managers to over promise and under deliver. One middle manager told us that “you can get res

9、ources by promising something earlier, or promising a lot. Its sales work.”While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of the staff. No

10、kias top managers should have encouraged safe dialogue, internal coordination and feedback to understand the true emotion in the organization. 操作提示：正确选T，错误选F。1、Nokia lost the smartphone battle because its technology is not as good as that of Apple.2、Nokias middle managers were frank to tell the trut

11、h, but the top ones didnt listen to them.3、Nokias top managers were too moody to hear anything good but harsh.4、Middle managers in Nokia delivered results more than they promised earlier.5、Nokias top managers should have had better conversation techniques to encourage internal coordination and truth

12、. 正确答案：1、F 2、F 3、T 4、F 5、T题目1、 I think things have been a bit difficult for us the last couple of months._. Weve been working hard, but still getting behind. A、Youre right B、Im afraid C、I dont think so题目2、 Could you give us a speech on management functions some day this week? A、Thata good idea B、No,

13、 I already have plansd love to, but Im busy this week题目3、AT&T found that employees with better planning and decision-making skills were _ to be promoted into management jobs. A、more likely B、more like C、more unlikely题目4、_ his anger the employees called him Mr. Thunder, but they loved him. A、Due to B

14、、In spite of C、Because题目5、The Human Resource Managing Department at Honda is given specific instructions _ employ the best possible workers. A、how to B、on what to C、on how to题目6二、听力理解：听录音，选择最佳答案（共50分）。1、What kind of role is Melinda taking on for her job? A、HR manager. B、Project manager. C、Project co

15、ordinator.2、How long will Melinda be trained for her new role? A、One month. B、Half a month. C、One year.3、How often should Melinda report to the board on the progress of the project? A、Once a month. B、Twice a month. C、Once a week.4、What kind of contract can Melinda sign with outside contractors? A、Pe

16、rmanent worker contract. B、Standard temporary-worker contract. C、Standard industry contract.5、Which one does NOT belong to Melindas responsibilities? A、Formulate the industry standard of payment. B、Manage and coordinate her project team. C、Report the project progress to the board.1、C 2、B 3、A 4、B 5、A

17、题目1、 Is it possible for you to work out the plan tonight?题目2、 We could let some of the staff work from home._? Thats a good ide A、 A、Do you have any good ideas B、What do you think of it C、Is there anything else题目3、The responsibilities in handbook _ that managers have to be concerned with efficiency

18、and effectiveness in the work process. A、imply B、indicate C、interrupt题目4、Even the best continually seek ways to _ their skills. A、sharp B、sharpener C、sharpen题目5、_ CEOs spend planning, the more profitable their companies are. A、The more time B、The more C、The less time此题正确答案是：3、_ managers spend most o

19、f their time in face-to-face contact with others, but they spend much of it obtaining and sharing information. A、Not only B、Do not only C、Not only do单元自测2题目1、How can you explain the latest situation?_,I know it is all my fault. A、Sorry B、Excuse me题目2、_identify the problems that have been occurring?W

20、ell, as you know, the problems we had with Gary caused a lot of friction among the team. A、What would you B、Will you C、Are you able to题目3、Creativity, especially _ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips. C、/题目4、Hes left now, but productivity

21、 hasnt _that much. A、carried on B、caught up C、picked up题目5、If demand is rising but the firm _ from communication failure, then stocks will fall and there will be understaffing. A、has been suffering B、is going to suffer C、is suffering二、完型填空（共50分）通过下拉选项框选择正确的词汇。What We Have Here: A Failure to Communic

22、ateIt is the （ ） thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect （ ） off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke, ping or conjure them up on a digital tin can

23、phone?And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the techno-ease of （ ） communication devices, conversations can still be troublesome. Questions are asked and answered （ ） of order. Instructions and directions go half-read. Meetings are botched. Feelin

24、gs are hurt.1、weirdest 2、connected 3、shoot 4、countless 5、out题目1、_identify the problems that have been occurring?题目2、How did your meeting go yesterday? _actually, it was really frustrating. A、Not so good B、Very good C、Nothing special题目3、Effective leaders distill complex thoughts and strategies into s

25、imple, memorable terms _ colleagues and customers can grasp and act upon. A、when B、that C、who题目4、I think the primary _factor is theres been so much absence lately. A、contributing B、causing C、affecting题目5、Every time I tried to say something, he would _ to something else. A、move off B、move on C、move o

26、verHabits of Highly Effective CommunicatorsIts no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you dont communicate in a clear, credible and authentic way? Here are 5 essential comm

27、unication practices of effective leaders:1、Mind the say-do gap. Trust is the bedrock of effective leadership your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions dont align with your words, you are storing up trouble for the future.2、Make the complex simple. Effective leaders distill complex thoughts and strategies into simpl