1、14.The roles of figurehead, leader, and liaison are all interpersonal roles.15.Disturbance handler is one of Mintzbergs interpersonal roles.16.Mintzbergs informational management role involves receiving, collecting, and disseminating information.17.Mintzbergs resource allocation role is similar to F
2、ayols planning function because it involves the coordination of employees activities.18.Resource allocation and disturbance handling are both considered decisional roles.19.A finance manager who reads the Wall Street Journal on a regular basis would be performing the figurehead role.20.Katz found th
3、at managers needed three essential skills: technical, human, and informational.21.Technical skills become less important as a manager moves into higher levels of management.22.Conceptual skills become less important as a manager moves into top management. 23.Interpersonal skills involve a managers a
4、bility to think about abstract situations. 24.Coaching and budgeting are skills closely related to the management function of leading.25.Budgeting is a skill that is related to both planning and controlling.26.In todays world, organizational managers at all levels and in all areas need to encourage
5、their employees to be on the look-out for new ideas and new approaches.27.Only first-line managers and employees need to be concerned with being customer-responsive.28.Innovation is only important in high-tech firms.WHAT IS AN ORGANIZATION?29.A distinct purpose is important in defining an organizati
6、on.30.A nontaxable organization, such as the United Way, cannot be considered an organization.Multiple-Choice QuestionsFor each of the following choose the answer that most completely answers the question.A Managers Dilemma31.Which of the following statements regarding managers in todays world is ac
7、curate?a.Their age range is limited to between 30 and 65.b.They are found only in large corporations.c.They can be found exclusively in for-profit organizations.d.The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their di
8、rect supervisors.32.According to data collected by Catalyst, a nonprofit research group, _ percent of corporate officers in Fortune 500 companies are women.a.55.3b.15.7c.39.7d.21.9Who Are Managers?33.Someone who works with and through other people by coordinating their work activities in order to ac
9、complish organizational goals is _.a.an assembly line workerb.a laborerc.a managerd.a salesperson34.In the past, nonmanagerial employees were viewed as employees who _.a.reported to top executivesb.reported to middle managersc.supervised othersd.had no others reporting to them35.Which of the followi
10、ng types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?a.first-line managersb.top managersc.production managersd.research managers36.All levels of management between the supervisory level and the top level o
11、f the organization are termed _.a.middle managersb.first-line managersc.supervisorsd.foremen37.Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairman of the board? a.team leadersb.middl
12、e managersc.first-line managersd.top managers38.Agency head or plant manager is most likely associated with which of the following?39.The lowest level of management is _.a.a nonmanagerial employeeb.a department of research managerc.a vice presidentd.a first-line manager40.Supervisor is another name
13、for which of the following?a.team leaderb.middle managerc.first-line managerd.top manager41.Managers with titles such as regional manager, project leader, or plant manager are _.d.middle managers42.Which of the following best reflects the management structure of a traditional organization?a.pyramidb
14、.circlec.hub with spokesd.infinite line43.Division manager is associated with which of the following levels of management?What Is Management?44._ is the process of getting activities completed efficiently and effectively with and through other people.a.Leadingb.Managementc.Supervisiond.Controlling45
15、.The distinction between a managerial position and a nonmanagerial position is _.a.planning the work of othersb.coordinating the work of othersc.controlling the work of othersd.organizing the work of others46.Which of the following is an example of an efficient manufacturing technique?a.cutting inve
16、ntory levelsb.increasing the amount of time to manufacture productsc.increasing product reject ratesd.decreasing product output47.Wasting resources is considered to be an example of managerial _.a.efficiencyb.effectivenessc.inefficiencyd.ineffectiveness48.An automobile manufacturer that increased th
17、e total number of cars produced at the same cost, but with many defects, would be _.a.efficient and effectiveb.increasing efficiencyc.increasing effectivenessd.concerned with inputs49.Effectiveness is synonymous with _.a.cost minimizationb.resource controlc.goal attainmentd.efficiency50.Efficiency r
18、efers to _.a.the relationship between inputs and outputsb.the additive relationship between costs and benefitsc.the exponential nature of costs and outputsd.increasing outputs regardless of cost51.In successful organizations, _.a.low efficiency and high effectiveness go hand in handb.high efficiency
19、 and low effectiveness go hand in handc.high efficiency and high effectiveness go hand in handd.high efficiency and high equity go hand in hand52.Whereas _ is concerned with the means of getting things done, _ is concerned with the ends, or attainment of organizational goals.a.effectiveness; efficie
20、ncyb.efficiency; effectivenessc.effectiveness; goal attainmentd.goal attainment;Management Functions53.How many management functions were originally proposed in the early part of the twentieth century?a.threeb.fourc.fived.nine54._ was a French industrialist who first identified the basic management
21、functions.a.Weberb.Taylorc.Herzbergd.Fayol 55.Today, the basic management functions are considered to be _.a.planning, coordinating, staffing, and directingb.planning, organizing, leading, and directingmanding, organizing, leading, and staffingd.planning, organizing, leading, and controlling56.Which
22、 of the following management functions from the mid-1950s is no longer included in the basic functions of management?mandingb.staffingc.leadingd.controlling57.Writing an organizational strategic plan is an example of the _ management function.a.leadingb.coordinatingc.planningd.organizing58.Organizin
23、g includes _.a.defining organizational goalsb.hiring organizational membersc.motivating organizational membersd.determining who does what tasks59.A manager resolving conflict among organizational members is performing what function?a.controllingc.directingd.leading60.The process of monitoring, compa
24、ring, and correcting is called _.Management Roles61._ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.a.Henri Fayolb.Henry Fordc.Henry Mintzbergd.Henry Morris62.According to Mintzbergs management roles, the _ roles are those t
25、hat involve people and other duties that are ceremonial and symbolic in nature.a.informationalb.interpersonalc.technicald.decisional63.The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at the _ levels of the organization.a.lowerb.middlec.higherd.supervisory64.Which of the following is not an example of a decisional role according to Mintzberg?a.spokespersonb.entrepreneurc.disturbance handlerd.resource allocator65.A human resource manager attending a local Society for Human Resource Management meeting would b
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