酒店常见宾客100问Word文档格式.docx

1、11、各景区都有卖小纪念品的商店11、All scenic spots are selling small souvenirs shop12、ATM机在酒店的哪个区域？12、Where is the ATM in the hotel13、ATM机即银行自动取款机，目前酒店还没有此项服务。13、ATM machine that the bank automatic teller machines, the current hotel has not this service.14、酒店哪个部门提供兑换零钱服务？14、Which department of the hotel provides c

2、hange service15、酒店前台提供此项服务 15、The Front Desk offers this service.16、酒店何部门提供留言服务？16、Which department offers Message service17、酒店前台提供此项服务17、 Hotel front desk to provide this service18、酒店客房结帐时间至中午12时18、Hotel check-out time to noon 1219、结帐时是否可使用信用卡？19、you use a credit card when you check out20、可以20、sure

3、21、横店影视城共有几家酒店？21、Heading film and television city a total of several hotels22、横店影视城共有3家四星、4家三星、26家经济性酒店22、Heading film city a total of 3 four-star, 4 Samsung, 26 economy hotel23、Check-in和Check-out的时间？23、Whats the time for Check-in and Check-out24、Check-in的意思是入住登记，Check-out指结帐离店。一般来说，中午12:00以后办理Chec

4、k-in，下午2:00之前办理Check-our。具体情况会根据营业情况作调整，详情请洽各酒店总台。24、Check-in: reporting ones arrival, as at a hotel desk;Check-out: leaving a hotel after paying the bill. Generally, Check-in is not transacted until 12 a.m. Check-out is transacted in 2 p.m. It will be adjusted according to the business situation, P

5、lease connect the Front Desk on e*t. 1. for details.25、酒店何部门可提供兑换外币服务？25、Which department offers the service of e*changing the foreign currency26、酒店前台可提供此项服务26、The Front Desk in the hotel offers this service.27、可否使用信用卡做CASH PAID OUT？27、Whether or not can the guests us credit cards to CASH PAID OUT28

6、、CASH PAID OUT是指信用卡提现付帐。宾客可通过ATM机提取现金或是使用信用卡在前台做（有限额规定），使用者在提款时需按提示输入密码。28、The guests can draw the cash from ATM in the lobby or paid out at the Front Desk by International Credit card（ with limited amount）. The user should enter Pin Number upon the instruction given by the machine.29、酒店何部门提供礼品包装服务？

7、29、Which department offers the service of packing the presents30、酒店小商品店可提供此项服务。30、Hotel small shop can provide this service31、酒店大堂在哪？31、Where is the hotel lobby32、酒店大堂一般在你办理入住登记的地方32、The hotel lobby is where you check-in.33、酒店是否有家庭房入住？33、Does the hotel have a family room to live in34、目前酒店还没有家庭房提供34、

8、At present, the hotel has no family room to provide35、酒店的洋酒品种有哪些品种？35、The hotels wine varieties which breed36、 Martini （Dry/Resso） 马天尼（白/红）；37、Campari金巴利38、Vodka/伏特加：39、Smirnoff/皇冠40、RUM/朗姆酒：41、哈瓦那俱乐部（Havana Club）；42、Bacardi（百家得）43、Gin/金酒：44、Premium Scotch Whisky/高级苏格兰威士忌：45、酒店是否有行政酒廊？45、Does the ho

9、tel have e*ecutive lounge46、酒店的早餐时间？46、Breakfast in the hotel47、7:00am10:00am 00am 10: 00am48、酒店供应的早餐是自助餐还是点菜？48、Whether the breakfast offered by the hotel is buffet or a la crate49、 酒店供应的早餐是自助餐49、Breakfast is served at the hotel buffet50、酒店供应早餐是中式还是西式的？50、The Chinese breakfast or Western51、酒店供应中式早餐

10、，但含西式类食品。51、Hotel supply of Chinese style breakfast, but with western style food.52、同一家公司都入住酒店行政楼的客人，可否使用免费会议室？52、The same pany, the e*ecutive floor of the Check Inn Hotel guests, can use free conference room53、要依据酒店规定执行53、To perform according to the hotel regulations54、行政酒廊的是多少？54、How much is the e

11、*ecutive lounges telephone number55、 行政酒廊：0579-*56、客房至客房的怎么打？56、 How to make the call between the rooms57、先拨*，在直拨房间 57、Dial * first, then dial the room number directly.58、客房内机上的灯为什么会亮？58、Why the light of the telephone in the guest-room shall glitter59、留言显示灯闪烁意为有留言，酒店留言有两种：语音留言和书面留言 59、The glittering

12、 light means there is a message. There are two kinds of messages: sound message and letter.60、外线怎么打？60、How to call outside61、 市内先拨*，再直拨61、For local call dial * first, then dial the number directly.62、国内，国际先拨*，再拨区号及62、For IDD/DDD call dial * first, then dial areacode and telephone no.63、怎样听取语音留言？63、H

13、ow to get the sound message64、可直接在客房内留言灯上按下按钮听取留言。64、Pressed the bottom of message light on the telephone from the guestRoom.65、如何获得国家代码和地区代码？65、How to get the country code and district code66、可向酒店商务中心和总机查询，客房内的黄页亦可供查询。66、It can be inquired from the Business Center and Operator. It can alsobe looked

14、 up in the Yellow Pages in the guest rooms.67、如何获得网络？67、How to get the network number68、可向酒店总机查询。68、It can be inquired from the Operator.69、酒店市内、国内长途和国际长途的收费标准？69、Whats the standard charge of the local call, DDD and IDD70、市内免费70、Free of charge71、国内长途：*元/分钟71、Domestic long distance: * yuan / min72、国际

15、长途：港澳台地区*元/分钟72、International long distance:Hong Kong, Macao and Taiwan regions * yuan / minute73、其他地区*元/分钟。73、Other areas * yuan / min.74、Check-out时计入房帐，免收服务费。74、Check-out is included in the House bill, free of service charg75、酒店订房、传真是多少？75、Hotel booking telephone number, fa* number76、房内如何上网？76、How

16、 to access the inter-net in the room77、免费宽带上网系统77、high speed broadband Internet access system78、酒店何部门提供代订火车票和机票服务78、Which department offers Ticket service79、酒店商务中心提供此项服务79、Business Center offers this service.80、酒店哪能上网？收费标准？80、Where to access the inter-net Whats the standard charge81、酒店客房内提供免费宽带上网服务。

17、81、Free broadband Internet access in Hotel rooms.82、酒店的网址？集团总部的网址？82、Whats the website of the hotel and our Headquarter83、免费订房是多少？83、Whats the Toll free Number84、中国地区为0579-*84、The number of China is: 0579-*85、如何咨询各酒店、景区的？85、How to consult the hotel, the area of the phone number86、可向酒店总机总台询问86、Ask th

18、e hotel operator station87、如何查询其他国家和地区的？87、How to check the telephone number of other countries and regions88、可向酒店前台、商务中心、总机查询88、We refer you to the hotel front desk, business center, switchboard89、酒店是否提供自动洗衣服务？89、Does hotel offer the automatic laundry service90、酒店暂时不提供此项服务90、The hotel doesnt offer

19、this service for the moment.91、如何获得气象信息？91、How to get the weather information92、可向前台或总机查询气象92、To the receptionist or operator check weather93、酒店内有医生和药房吗？93、Is there a medical service in the hotel94、酒店暂时不提供此项服务94、The hotel doesnt offer this service for the moment.95、自助餐时可否带走食物？95、Is it permitted to t

20、ake away food while buffet96、一般来说不允许96、Its not permitted generally.97、作为前台接待员，你认为应具备哪些能力？答：1、熟练前台业务；2、了解饭店设施设备和服务项目；3、快速准确地提供有关问讯服务；4、运用心理学知识，针对身份不同的宾客选择不同的沟通方式。97、as a receptionist, what do you think should haveAnswer:1, familiar with the front desk business;2, understanding of hotel facilities and

21、 equipment and services;3, provide the fast information service accurately;4, the use of psychological knowledge, for the identity of different gue sts choose different ways of munication.98、良好的服务意识主要表现在哪些方面？1、热爱旅游事业，热爱旅游工作；2、有责任心和荣誉感，关心和体贴每一位宾客；3、自觉地加强自身的业务素质和思想修养。98、a good sense of service mainly

22、in what areas1, love to travel, love the work of tourism;2, have the sense of responsibility and honor, care and considerate of every guest;3, consciously strengthen their own business quality and ideological tr aining.99、总台服务中有哪些具体的推销方法？1、根据不同对象、不同宾客适时推销；2、利用优势、特色进行推销；3、利用包价内容帮助推销；4、主动询问，及时向宾客提出合理建

23、议；5、带领客人参观设施，进行现场推销，吸引宾客；6、适时向宾客推荐饭店的其它服务项目。99、what are the specific marketing methods Answer:1, according to different objects, different guests timely marketing;2, the use of advantages, features to sell;3, the use of the contents of the package to help promote the sale;4, take the initiative to a

24、sk, timely advice to the guests;5, to lead the guests to visit the facilities, to conduct on-site sales, to attract guests;6, in time to remend the hotel to the guests of the other service s.100、按照公安局有关旅馆住宿登记的规定，客人入住登记时需填写哪些内容？1、，性别，年龄，有效证件，工作单位，家庭住址，何处来，何处去，抵达及离店日期，同住人及关系，本人签名。2、外国客人另外还需填写护照、签证、种类及

25、有效日期，入境日期等。100、in accordance with the provisions of the Public Security Bureau of hotel acmodation registration, guests in the registration required to fill in what content1, name, se*, age, number of effective certificate, work units, home address, where, where to go, arrival and departure date, an

26、d live, I signed.2, foreign guests also need to fill in the passport number, visa number, type and effective date, date of entry, etc.前台 客人嫌入住手续太繁琐，不愿填写登记卡时你怎么办？1、解释入住登记的有关规定。2、帮客人填写，并请其签名。3、将客人资料存档，以后在入住前帮客人填好登记表。5, the guest too cumbersome, do not want to fill in the registration card when you do1, to e*plain the relevant provisions of the registration.2, to help guests fill in, and please their signature.3, the guest information file, in the future to help guests fill in the registration form.6、一位语无伦次、精神明显不正常的客人来总台要求入住，你应如何处理？1、婉言拒