西餐宴会服务知识问答题及答案Word文档格式.docx

1、（二）（汉译英）我们提供各式果汁：西红柿汁、橙汁、菠萝汁，请问您喜欢哪一种？A variety of fruit juices are served here, we have tomato juice, orange juice, pineapple juice. What is your preference？2.Answer the following question：what should you do if a guest gives you something as a souvenir？A.Say thanks first.B.Refuse it in tactful way.

2、C.If the guest insists, accept it and hand it over to the management.3.Answer the following question：What are the most common seating arrangements for western banquets?（Fore at least）U shape, T shape, I shape, E shape, 回 shape, shape（三）我们提供以下饮料：软饮、鸡尾酒、葡萄酒、威士忌、白兰地We provide the following：soft drinks,

3、 cocktails, wines, whiskeys, Brandies or liqueurs. Which would you like?what should you do if a quest complains about the quality of the food?A.Check the food first.B.Report it to the chef or supervisors.C.Make a substitution sonable explanation.What is French service?The waiter stands on the left s

4、ide of the questsand serves guests holding a tray with a serving spoon and a fork on it.He starts serving by offering the food form left side of them, and lets the quests serve themselves.（四）早餐包括著煮蛋、炒蛋、煎蛋、卧蛋，您要哪一种？Breakfast contains boiled eggs, scrambled, fried or poached eggs.What is your preferen

5、ce?If the actual number of guests attending a banquet is more than the number of place reserved, what should you do?A. Get correct information （No.of people, cover charge, backgruond of the quest etc.）form the host.B. Make a new seating arrangement as soon as possible.C. Ask the guests if they have

6、any other requests.D. Follow up accordingly.What is English style service？English service is similar to French service. Waiter serves to guests by holding a tray with ； a variety of food on it according to guests requests and puts food on each guests plate .（五）我们提供一分钟煮蛋、两分钟煮蛋和三分钟煮蛋，您要哪一种？We serve on

7、eminute eggs, two minute eggs, three minute eggs. How do you like your egg boiled ?It is usual to serve ladies first, if the guests want some male VIPs to be served first, how do you deal with it ?A.Follow the guest s request.B.Inform other service staff of the changed sequence.What s American Servi

8、ce ?American service is also called“ plate service”, Which means that a dish is cooked and portioned on an individual guests plate in the kitchen . Waiters go to the kitchen to take food back to serve each guest .（六）我们有吐司、黑面包、牛角包、丹麦点心等 ,您要哪一种？ We serve toast, rye bread, croissant and danish, pastrie

9、s. Which do you prefer？What do you do with objects left in a dining room by a guest after a meal ?A.Try to find the guest .B.Report to the assistant manager .C.Hand it over to the lostfound room and record it .Which of the following items is American food ?A. Shashlik of lamb . （ Russian）B. TBone st

10、eak . （American）C. Chicken a Caking . （English）（七）1.Translate the following into English ：我们有各种水果：香蕉、荔枝、菠萝、梨、西瓜、苹果、橙子等 ,您要哪一种 ? We serve a varity of fruits：bananas，litchis, pineapples, pears, watermelons, apples and oranges . Which would you like ?How do you handle a guest s child who is running in

11、the dining room during a meal ?A.Inform the child s parents .B.With the permission of the child s parents, take the child to another room not far away form the diningroom to play games .C.Send the child back to his parents after the banquet .B.Roast Saddle of lamb （English）C.Baked Snail （French）（八）我

12、们提供各种热饮、热巧克力、咖啡、茶、热奶、可可 ,您要哪种 ?We serve hot drinks：hot chocolate, coffee, tea, hot milk and cocoa .What is your preference ?If the beef ordered by a guest is overcooked, how do you manage this situation ?A.Inform the kitchen .B.Comply with the guest s request： change or cancel the order .C.Prepare a

13、nother dish if necessary .（问答） Which of the following items is French food ?A.Sirloin Steak（ French）B.Mixed Grill （American）C.Beef Goulash （Russian）（九）（汉译英）我们有肠、火腿、咸肉配煎蛋 , 你要哪种？We have sausages, ham or bacon to go with fried eggs . Which would you like ?During a meal a guest has to leave the room to

14、 deal with something urgent . what should you do, as a waiter, with his food ?A.Take the hot dish to kitcken and inform the quest near him.B.Keep it warm .C.When the guest comes back, serve it again .Which of the following items is English soup ?A. Onion soup （French）B.Ox tail soup（English）C.Moscow

15、Borscht （Russian）（十）：我们的威士忌有苏格兰的，爱尔兰的，加拿大的和美国的，您要哪种？We provide Scotch whiskey, Irish whiskey, Canadian whiskey and Americanwhiskey .Which do you prefer ?If a guest s fork or spoon falls onto the floor, what do you do ?A. Pick it up for guest .B. Tell the guest to wait a moment .C. Come back holding

16、a tray with a napkin and a clean fork or spoon on it .D. Place it correctly on the table（ and ask the guest if he/she has any other requests）.List two items of popular Italian foods .A. Ravioli B. Macaroni C. Pizza D. Spaghetti（十一）我们提供各国葡萄酒：有法国的、意大利的、德国的，澳大利亚的和美国的 , 您要哪种？We serve wines：French, Itali

17、an, German, Australian and American, What is your preference ？A. Apologize .B. Accompany the guest to a clinic or a hospital with his/her agreement .C. Send him /her back to their room for a rest .D. Visit the guest with flowers or call back to ask how the guest feels .What are the four types of whi

18、skey ?A. Scotch whiskeyB. Irish whiskeyC. American whiskeyD. Canadian whiskey（十二）我们有各种啤酒，生力啤、嘉士伯、卢云堡、三得力、蓝带、青岛、五星，您要哪种 ？We serve these beers, San Miguel, Carlsberg, Lowenbrau, Suntory, Blue Ribbon, Tsing Tao and Five star . Which would you like ?How do you deal with an in toxicated guest ?A. Discont

19、inue serving alcoholic drinks.B. Tell the guest privately not to embarrass himself“ May I bring you coffee or soft drink ?”C. If something unexpected happens, call the manager or management .（can be dangerous Li Fusheng）（问答） What is whiskey ?It is a spirit distilled form a fermented mash of grain .（

20、corn, rye, barley）（Alcoholic content is 35% 55%）（十三）我们有千岛汁、法国汁、意大利汁、油醋汁、您要哪种配沙拉 ？We have ThousandIsland dressing, French dressing, Italian dressing, oil and vinegar . What is your preference ?If a guest thinks that he/she has been overcharged, what should you do ?A.Thanks the guest for pointing it o

21、ut .B.Ask the guest to wait while you check it with the casshier .C.Inform the guest of the result .D.Apologize dan resettle the bill if it was incorrect .E.Thank the guest again .What is grain ?It is a spirit distilled form a fermented mash of grain（maize, barley, wheat, rye） flavoured with juniper

22、 berries and other ingredients（ coriander, cassis ） .（Alcoholic content34% 47%）（十四）这是千岛汁，您需要放在边上，还是中间 ？This is your Thousand Island dressing .Where do you want it, in the side or in the middle ?What if a guest asks some very sensitive political questions ?A. Reply seriously .B. Firmly but politely I

23、 say ：“I m sorry, I am not the person authorized to answer such questions ”.What is cognac ?It is a spirit distilled exclusively form the wine of the Cognac District of France .（Alcoholic content 40% minimum ）（十五）今天我们提供套餐， 头盘是熏三文鱼、 洋葱汤 、主盘是烤牛肉，甜食是草莓冰淇淋。Today we provide a set menu . The appetizer is

24、smoked salmon or onion soup . The main course is roast beef . Dessert is strawberry icecream .If a guest asks for some more food, what should you do ?A.Respond immediately and tell the guest how long it will take .B.Tell the kitcken to prepare it as soon as possible.C.Tell the cashier to put it on the bill ?D.Go back to the guest to inform him/her of the progress .E.Served the food to the guest when its ready .（问