国开大学商务英语答案Word文档格式.docx

1、题目3：Hello, David! I havent heard from you for a long time. How have you been recently Not bad, thank you. Thats ok. Long time no see.Not bad, thank you.题目4：We are entitled to cancel it if you fail to the contract. honor sign draw up honor题目5： improve your service, you need to make market surveys so

2、as to know what your customers are thinking and demanding. In order that So as to In order toIn order to题目6：二、阅读理解：阅读下面的对话，选择合适的内容将对话补充完整。CLERK: Hello, Big City Electricity, how may I help you todayPETERS:_. May I have your account number Certainly, its 4392107. Thank you, is this Mr. Peters Yes, th

3、is is Mr. Peters. Thank you. What can I help you with _. Im sorry to hear that_. The bill is 300% higher than last month. Terribly sorry for that. Let me ask you a few questions and then Ill see what I can do. OK, Thank you for your help. Of course, thank you for calling this to our attention. Now,

4、how much do you usually pay for your electricity I usually pay about $50 a month. Thank $200. I cant understand why. Yes, Mr. Peters. Was your usage different in any way No, it was an average month. Im sorry there certainly seems to be a mistake. Well, Im happy you agree with me. Ill contact a servi

5、ce representative. And whats your phone number 408-533-0875_. Well do our best to change this as quickly as possible. Thank you for your help in clearing this up.A. I think Ive been overcharged for the past month.B. Im terribly sorry about the mistake.C. Im calling concerning my electricity bill.D.

6、And how much did we charge on this billE. Why do you think we charged you too much子问题 1：C; 子问题 2：A; 子问题 3：E; 子问题 4：D; 子问题 5：B题目7：Hi, Lily, whats up with Mike I heard the boss yelling at Mike earlier today. It is better to tell someone to get it fixed. He was so scared. Its said that Mike made a mist

7、ake and then tried to cover it up.Its said that Mike made a mistake and then tried to cover it up.题目8：Your request for compensation made me surprised. What happened Its true. Its because of the quality. There must be something wrong.Its because of the quality.题目9：题目10：The re-examination results indi

8、cate that one-third of the goods are not standard. up to on within up to题目11：It is better to tell someone to get it . fixed fix fixingfixed题目12：阅读下面的短文，根据文章内容进行判断，正确为“T”，错误为“F”。Its clear that success and failure are important and common topics. Every business has its ups and downs, and so does every

9、 person. In other words, sometimes we succeed and sometimes we fail. Another common way of saying this is “You win some and you lose some.” Nobody wins all the time, not even in the great success stories that we read or hear about.Think of a successful entrepreneur. Now, do you think that person ach

10、ieved great success on his first attempt In 99% of cases, the answer is no. Every successful businessperson learned through failure. Now have a look at your favorite business news site. Youll see that almost every story can be put into either the category of success or that of failure. Businesses ei

11、ther grow or shrink but they dont remain the same.1. Every person has his or her ups and downs.T; F2. A common saying “You win some and you lose some” means that sometimes we succeed and sometimes we fail.T;3. 99% of successful businessmen achieved great success on their first try.T;4. Successful bu

12、sinessmen learn through failure.T;5. Businesses either shrink or remain the same.T;T;F;F题目13：题目14：题目15：题目16：In this way you will stay in these changing times. compete competence competitivecompetitive题目17：Every business has its ups and downs, and so every person. do is doesdoes题目18：二、听力理解：请听下面的对话，根据

13、对话内容从A、B、C三个选项中选出一个最佳选项。 U5%20-%20Task%1. Why did David call JohnA; B; CA. He wanted to meet an old friend.B. He wanted to ask for compensation.C. He wanted to talk about a new contract.2. Whats wrong with the goods which David has boughtA;A. They are not up to the standard.B. They are not loaded on

14、 time.C. They are not properly loaded.3. How did David prove that the goods have quality problemsA;A. He had them re-examined.B. He used them according to specifications.C. He looked into the contract.4. What can David do if the goods do not meet the requirementsA;A. Honor the contract.B. Cancel the

15、 contract.C. Load the goods.5. How did John face this complaintA;A. He denied （ 否认） this problem.B. He didnt want to give a reply.C. He agreed to look into this problem seriously.B;C题目19：题目20：题目21：题目22：The quality, specifications and prices are in our contract. clarified clarity clearclarified题目23：

16、your customers what they need and more than they expect will lead customers to return to you. Giving Given GiveGiving题目24：SUCCESS AND FAILUREThink of a successful entrepreneur. Now, do you think that person achieved great success on their first attempt In 99% of cases, the answer is no. Every succes

17、sful businessperson learned through failure. Now have a look at your favorite business news site. Youll see that almost every story can be put into either the category of success or that of failure. Businesses either grow or shrink but they dont remain the same.3. Ninety nine percent of successful businessmen achieved great success on their first try.T;题目25：题目26：题目27：题目28：题目29：题目30：题目31：题目32：Oh. But why didnt he just own