1、 We generally Just a moment, Ill work it out for you.3. A: Hello! Ive seen your catalogue and Im interested in these products. A: You chose well. These products are selling well in your neighboring countries. I believe they will B: Could I have a look at your samples?A: Sure. Here you are. Your prod
2、ucts are very good. Im considering placing an order as long as your are acceptable. Here is our price list. These SoUnit 2 Here is our offer for 1000 cases of jasmine tea. Well, your price is too high. It ll be difficult for us to make any sales. A: You must be aware that the price of jasmine tea ha
3、s been increasing. But Vietnamese suppliers give a lower price than yours. Every one in the trade knows that Chinese jasmine tea is far more superior. I don t deny the quality of your jasmine tea. Many suppliers are in fact cutting theirprices to try to attract more customers and get a larger market
4、 share. So far, our product can handle the competition well. We ve had many orders and more are coming. It just shows that our product is competitive and our price is attractive.2. A: Here is our price list. All the prices B: By the way, do you allow any commission? As a rule, we don t allow any com
5、mission. But you know, we re We do business on a commission basis. Commission A: Yet your order is really not largeenough. What quantity would you consider to be a large order? A: USD 500 000 or above. Wow, really substantial. Well, My Chen, this is our first transaction. Can you be more flexible an
6、d offer us more favorable terms? It might be possible for us to establish a long-term relationship. OK. We would grant you a 3% commission if you place an order of USD 400 000. We appreciate your concession very much. However, we can usually get a 5% commission from our European suppliers. Mr. Green
7、, our price itself is exception. This is the best we can do. B: All right, well have to accept it. Mr. Wright, here is our offer for 5000 metric tons of Grade A red beans, B: Your price is on the high side, Mr. Zhang. It s impossible for us to conclude any transactions at this price. A: I don t know
8、 why you think so. Frankly speaking, we wouldn t quote you such a low price if you were not our regular customer. I bet you cannot get such a favorable price from other suppliers. We got an offer from a Thailand supplier yesterday. Their price is 3% lower. You must take the quality of the red beans
9、into consideration. Every one in this trade is well aware that Chinese Grade A red beans is of superior quality. So the price of Grade A commodities of course must be higher than those ofinferior quality. Besides, there is a strong demand for Grade A red beans.A lot of orders are pouring in from all
10、 over the world. Most of the importers think that our offer is reasonable. I believe you ll make a profit buying at this price.4. A: Your price is 5% higher than that of the last transaction. You know production cost has increased a great deal recently. We also need to consider upward trends when we
11、 fix the price. But it will be very difficult for us to persuade our clients to buy at such a price. Youll have to reduce your price by at least 10%. Your counter-offer is far beyond my reach. We cant stand such a big cut. A: We make this counter-offer based on the offers from other suppliers. We ma
12、de enquiries to several suppliers atthe same time and found that your price is higher than the other suppliers. Could we just put this problem aside? Could you give me an idea of the size of your order first? It will largely depend on the price you offer. If you could make a 10% reduction, we would
13、place an immediate order of 100 000 pieces. B: All right. Shall we move together? We ll reduce the price by 7% on the condition that you increase your order to 200 000 pieces. This is our rock bottom price. Ok. Lets call it a deal.Unit 31. A : Weve received your enquiry, Mr. Smith. But we are sorry
14、to tell you that the goods you asked about are out of stock. Youll have to wait for two months. Two months is far too long. Our customers need the goods urgently. A: There is nothing we can do. Our products have been well received due to their high quality and reasonable prices. So demands often exc
15、eed supplies. Though we have tried to speed up production, we still cannot meet the increasing demand. So Id like to recommend to you the HRF-279. Our clients are familiar with GBS-112, but not HRF-279. How do I know that it will sell well in our market? Don t worry. The HRF-279 has been selling wel
16、l in Europe and in Southeast Asian countries in recent years. Im sure it will have a ready market at your end. I hope so.2. (On the phone We have received your sample and are very satisfied with it. We plan to place a trial order for 5000 sets. The order form will reach you tomorrow. B: We re glad t
17、o accept your order. May I remind you that the sample should be added as part of the first shipment? No problem. Whenever we place an order, we always ask for a sale by sample agreement, so we can be sure of the quality of the product. Don t worry. Our products are always as good as the samples we s
18、end. A: Great. If they sell well I our market,I can promise you that substantial orders will follow. Hi! Long time, no see. How is business? Not bad. How is everything? Its the off-season now, since spring festival has just passed. I found that your sales of bicycles have been falling off lately, ha
19、vent they? Thats because we have switched to automobile accessories. Are you still handling bicycles? I am, but not on a large scale. Are you thinking of placing an order for some bicycles? Im considering placing an order for 50 000 units if your price is fair.UNIT 4 When shall we open the L/C? The
20、L/C must reach us one month before shipment. Since the goods are supplied from stock, youd better open the L/C as soon as possible, otherwise it may delay the shipment. shipment, it ll tie up our money. Would 15 days do? Im afraid not. It ll take us a lot of time to get the goods ready and book ship
21、ping space. You cant expect us to make delivery within 15 days. When are you going to ship the goods? The goods will be ready at the end of January. So if the L/C would reach us by January 1, we could deliver the goods in early February. Do you have any stipulations on the validity of the L/C? We ge
22、nerally require the L/C toremain valid until the fifteenth day after shipment. Can we use Citibank as our opening bank? No problem at all.2. A : Mr. Smith, Im Chen Qiang of the Guangdong Silk Import & Export Corporation. Id like to talk to you regarding your order No.123-456. B: Is there anything wr
23、ong? Well, shipping space is all booked up. Im afraid we can t deliver the goods on time. Could you extend the L/C until the end of this month? No problem, but please try your best to solve the problem. The goods are seasonal commodities; we ll have to meet the Christmas selling season. We ll try ou
24、r best to ensure delivery in Mid-October. Thank you very much. Thats all right.SO far we have already settled the problems of price, quality and quantity. Now what about the terms of payment? B: We only accept payment by irrevocable letter of credit payable against shipping documents. Could you be m
25、ore flexible and accept D/A OR D/P? Im afraid not. Frankly speaking, we have overstocked some other goods, and our floating funds are insufficient. It ll tie up our money to open an L/C. I quite understand your position. But the problem is that the world economic situation is going downward and the
26、financial market is fluctuating. We have to do business on an L/C basis so as to guarantee payment. Then could you accept 50% payment by L/C and the balance by D/P? Sorry, we are not in a position to do that, yet we could offer you more favorable terms of delivery instead.UNIT 5 The safety of packin
27、g is something we always pay a lot of attention to. Especially for fragile commodities, we ve got to be extra careful. Otherwise, if something unexpected happened, we d be responsible and it would cause you a lot of inconvenience, too. You re right. But wouldn t it be safer to use wooden cases? Sure
28、ly we can if you want us to, but the charge would be much higher. B: Then, lets keep using cartons. Sure, no problem. Cartons are goodenough for goods like this. You don t have to worry about it. Im so glad that we have the chance to do business together. B: Me, too. I made this special trip here th
29、is time hoping to have a look at the packing of our products because in the last shipment we received, there were a few items damaged by dampness. Im sorry for that. But we have taken care of it and improved the packing. Could you be more specific? Although we are still using cartons, we have taken
30、measures to prevent them from dampness. We have lined with with plastic sheets on the inside. In addition, we ve put a “Keep Dry ” sign on the outside. That sounds good. Do you mind if I give you a little suggestion about the inner packing of the products? Not at all. Go ahead. Packing affects the reputati
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