《文秘英语实训》练习题参考答案Word格式.docx

1、ve made an appointment with the marketing manager Mr. Wang at 10:00 am.2. Mr. Wang is waiting for you.3. This way, please.IIIA: Good morning, Mr. Bush. Nice to see you.B: Nice to see you, too . Lucy, is Mr. Zhang available now? Im sorry, Mr. Bush. Mr. Zhang isnt in the office at this moment. Would y

2、ou please wait for a moment? When will he be here? He called me just now and said that he would be back in a quarter. Ok. Ill be here waiting for him. Mr. Bush, how about a drink while youre waiting? Good idea. Id like a cup of black coffee, please. Heres the coffee and the catalogue of our latest p

3、roducts. Thank you.Section 2 1. Warmly welcome!2. Please go right ahead. Herere our latest products.3. This is name card of our company. And we offer you with a catalogue of the newest products for reference.4. Could you please leave your contact number so that we can provide you with the latest inf

4、ormation in time ?d like to give you a general introduction to our new products.6. Id like to introduce Mr. Lin, our sales manager.7. Excuse me , are you here for the World Trade Companys annual meeting?8. Have you registered in advance, sir?9. The meeting agenda is included in the meeting packet.10

5、. Youre most welcome. Thats what Im here for.1. I dont see your name on the list.2. Im afraid you have got the wrong place.3. Im sorry to have troubled you. Good morning, sir. What can I do for you? Good morning. Id like to have a look at the Fair Forum Hall, please. Its on the 3rd floor, west corri

6、dor. Thank you. Is the forum going right away? Yes, sir. Youre welcome to join them. This way, please. How long will it last for this morning? About 3 hours. Heres the schedule of the forum. Thanks. Whats the main topic of this conference?s about the Global Challenges in Economy. Wonderful.Section 3

7、 1. Excuse me, but I think you are Mr. Brown?2. How do you do, Mr. Wilson? Im Daisy Lin, secretary of Beijing machinery Import & Export Corporation. General manager Mr. Li asked me to meet you at the airport.3. Some other business held him back, so Mr. Li asked me to come in his place.4. Our general

8、 manager Mr. Yang came to meet you in person. Please allow me to introduce him to you.5. Its my first visit to China. Thank you so much for meeting me at the airport.6. Our car is waiting over there. May I help you with your baggage?7. How about the flight? You must be tired after the long trip.8. J

9、ust a little jet-lag. Im not accustomed to the new time.9. Could I take you straight to your hotel?10. I hope youll enjoy your stay here.m the secretary of Dalian Import and Export Corporation.2. I had a long flight but Im doing well.3. Its very kind of you to come and meet me at the airport. Excuse

10、 me, but are you Mr. Brown from the United States? Yes, I am. Nice to meet you, Mr. Brown. Welcome to Shanghai. Im Leo You, secretary of Shanghai Textiles Import and Export Corporation. Nice to meet you, too. But Im afraid I dont know Shanghai Textiles Import and Export Corporation. Really? Arent yo

11、u Tom Brown from Washington? No, Im Jim Brown from New York.m sorry. Please forgive my carelessness. Ive got the wrong person. Never mind.Chapter TwoSection 11. How may I direct your call?2. Please do me the favor to put the phone call through to my client.3. Id like to speak to Green.4. One moment,

12、 please. Im putting you through to the managers office.5. Mr. Wang is no longer with our company. All his calls will be handled by his assistant. 6. Please do me the favor to transfer my call to the complaints department in your company.7. To tell you the truth, my supervisor and I dont get along ve

13、ry well.8. Could you tell me how to spell your name, please?9. I am sorry, he is very busy. He cant answer your telephone call. 10. Id like to make a collect call. 2. speak to Miss Tang from Human Resources Department3. May I ask who is speaking?4. This is Sophie calling. 5. Can I ask how to spell y

14、our name, please?6. OK, Ill put you through to his office. Hello. Hello. May I help you? Id like to know the flight number of American Southwest Airlines which will arrive at the Shanghai Pudong International Airport this afternoon. I am afraid you will have to talk to their agent at the airport. Wo

15、uld you mind putting me through to the agent? All right. Please hold on. Ill transfer the call for you.OK, its through now.C: Hello. Is that American Southwest Airlines? Yes. May I help you? Id like to know the flight number of American Northwest Airlines which is arriving at the Pudong Internationa

16、l Airport today? Oh, its NW 6256. What exact time is it, please? Its 5:05 pm. Thank you very much. Youre welcome.Section 21. Peter is busy on another line. Could I take a message for him?2. I am afraid that Lily is not available. She is meeting a very important customer.3. I will tell her as soon as

17、 she comes back. 4. Do you want to leave a message? The general manager is on business trip now. 5. Would you mind taking a message for me?6. Im his secretary. Shall I ask him to call you back?7. Im very busy now. I will let my secretary to leave a message for me. 8. Please tell him that theres an i

18、mportant meeting tomorrow afternoon.9. Please take the trouble to put my telephone message on his table.10. Please leave your message after the tone. Ill get back to you as soon as I can. 1. May I speak to the Chairman?2. Sorry, he is not in .3. Would you please take the trouble to leave a message f

19、or me?4. Ill get him informed as soon as he comes back. Hello, is that Mr. Smiths office? Yes, this is his secretary Joyce speaking. May I ask who is speaking then? This is Susan speaking. Im Mr. Smiths client. Is Mr. Smith in ? Im sorry hes at a very important meeting with the Chairman of the Board

20、 of Directors. Would you please take a message for me? No problem. Would you please tell him Ill visit him at his office early tomorrow morning, say 9:00 am? Is that OK? All right. Anything else? Nothing else. Thank you. Bye-bye. Youre welcome. Bye. Section 31. Im afraid that the telephone number yo

21、u dialed is wrong.2. We dont have the person you are looking for here. 3. What number have you dialed?4. We dont have anyone by that name here in our company.5. Im terribly sorry, but I must have dialed the wrong telephone number.6. I think the person you are looking for has the same family name but

22、 has the different given name. 7. Sorry, I dont know that person. 8. Theres no one named Anna here9. Are you sure you have the right name？10. I suggest you look in the phone directory. 1. Could I speak to George?2. there is no one by that name here3. You must have dialed the wrong number.4. Im terri

23、bly sorry. Good morning. Good morning, may I help you? Id like to speak to your manager. Manager? Who do you want to speak to? I want to speak Mr. Jeff White from the purchasing department. Mr. Jeff White. Im afraid there is no one by that name here. Perhaps you have made a wrong call. This is a hos

24、pital. Im very sorry. Thats all right.Chapter Three1. Ill confirm your appointment as soon as possible.2. My boss should be with you in a minute/very soon.3. It is about the appointment with our manager.4. Could our sales manager visit you sometime this week? He could show you our new products.5. Il

25、l check the schedule and see if I can arrange an appointment for you.6. Sorry, but he is fully booked up tomorrow morning.7. The sooner, the better. How about Friday?8. What time will be convenient?9. Could I possibly make it in the afternoon?10. Ill call you back later to arrange a new appointment.

26、1. Id like to make an appointment with your manager.2. Id like to invite your manager to a dinner.3. Tomorrow wont do, Im afraid,4. let you know whether he is free or not next Monday evening. Good morning. Sunshine Company. Can I help you? This is Lucy Wang, Mr. Woods secretary. Im sorry to say a ra

27、ther pressing matter has come up which demands Mr. Woods attention. So he wont be able to keep his appointment with Mr. Green this afternoon. Then, we should change it to another time, should we? Yes, please, if you wouldnt mind. When would be a convenient time for Mr. Green? I wonder if Mr. Woods c

28、an come on Thursday morning? Mr. Green is off for a whole day. Unfortunately, Mr. Woods is tied up all day on Thursday. Other than that hes got a fairly clear week though. Well, how about next Tuesday? Yes, Mr. Woods is free then? At what particular time will Mr. Woods come to see Mr. Green? 2:30 in the afternoon. OK? OK. Lets fix it then. And could you please convey our apologies to Mr. Green? With pleasure.1. Are there an