过程关系图及KPI考核指标文档格式.docx

1、Establishment, monitor, implementation and evaluation for strategic plan and quality target市场预测、董事会要求、同行竞争对手分析、公司级数据、中长期规划Marketing foresee, BOD requirement, competitors analysis, company-level data and medium-and-long-term planning企业战略计划、运营结果分析Enterprise strategy plan, operational output analysis总经

2、理General Manager各部门Related departments管理职责Management responsibility管理评审Management review质量目标完成情况、新产品、质量情况报告、市场情况、业务计划Quality target completion status, new product, quality performance reporting, marking status, operational plan管理评审报告、改进和提高措施Management review report, improving and enhancing actions管理

3、者代表Management Representative资源管理Resources supply人力资源Human resources人力资源计划Human resources plan人力资源配置Human resources allocation人力资源部HR Dept设备资源Equipment resources技改计划Technical improvement plan修理计划Repair plan计划审批Plan approval设备部Equipment Department相关部门产品管理Product management 航空零件客服部Aerospace Commodity U

4、nit产品目录定期更新Update product catalyst periodically第五章 质量体系过程目标监视和测量表 （2） 程Master Process产品实现过程Product realization process顾客沟通Customer communication营销活动Marketing初始材料清单、产品技术可行性分析、成本分析Original material list, product technical feasibility analysis, cost analysis立项表Project approval list产品部Product Department

5、合同评审Contract review常规合同、特殊合同评审申请、发货审批表Regular contract, special contract review request, shipping request执行表Implementation list客服部Business Department产品策划过程Product planning process项目管理、质量计划、产品和过程（或FAI）批准、开发变更Project management, quality planning, product and process （or FAI） approval, development chan

6、ge项目流程计划、立项申请书、工作令Project process flow plan, project request, work directions项目阶段评审表、项目按时完成统计表Project stage review list, project on-time completion list样品交货计划执行率Performance of sample on-time delivery工装/工艺开发计划执行率Performance of tooling/process development plan每季度Quarterly每月Monthly项目流程计划、顾客要货通知单或订单、顾客评

7、审通知、顾客代表通知Project process flow plan, customer shipping notice or order, customer review notice, customer representative notice顾客试验报告、顾客通知、顾客评审报告Customer inspection report, customer notice, customer review report第五章 质量体系过程目标监视和测量表 （3） 主过程采购过程Purchasing process物料采购Material purchasing图纸、标准、顾客特殊要求、体系要求、

8、过程要求、价格通知单、样品认可要求、即时供货要求Print, spec, customer special requirement, system requirement, process requirement, price notice, sample approval requirement, on-time delivery requirement采购主合同、技术协议、质量协议、采购产品（材料）清单、样品认可报告Contract, technical agreement, quality agreement, purchase list, sample approval report采

9、购部门Purchasing Dept质控部QC Department工程技术部Engineering Dept采购产品清单、采购/外协件要货通知单、采购物料（零件）要货计划、包装用品采购计划Purchase product list, purchased/ subcontracted part delivery notice, purchase material （part） delivery plan, packaging material purchase plan交付能力评价Delivery ability evaluation物料部Material Department生产分厂Manu

10、facturing Workshop采购及时率=按时按量到货批数/计划到货批数On-time purchasing= on-time and correct quantity delivery / planned delivery采购合格率=合格批数/到货批数Qualifying purchasing = qualifying lot / delivered lot供方控制Supplier control产品符合性记录、供方审核、供方交付记录Product compliance record, supplier audit, supplier delivery record供方绩效分析、供方交

11、付监控表、供方评审检查表Supplier performance analysis, supplier delivery monitor list, supplier audit checklistQuality Control DepartmentEngineering Department分厂第五章 质量体系过程目标监视和测量表 （4） 制造过程Manufacturing process生产计划Manufacturing plan返工/返修单、业务联系单、发货计划、滚动要货计划Rework/ repair order, operation contact order, shipping p

12、lan, rollover delivery plan应急情况通知单、生产联系单、生产作业计划、采购作业计划Emergency notice, production contact order, production plan, purchase planPurchasing Center生产计划执行率=实际完成数/计划完成数Production planning execution= actual finished parts / planned finished parts过程控制Process control控制计划Control plan过程能力测定Process capability

13、 measurement工程/质控Engineering/ QC产品质量控制过程Product quality control process不合格品控制Nonconformance control不合格品评审单Nonconformance review list返工返修、报废、让步、优先减少计划Rework, repair, scrap, conditional, priority elimination plan产品监视和测量Product monitor and measurement控制计划、检验规程Control plan, inspection procedure现场质量记录、不合

14、格品处理单/报废单、试验报告、纠正措施单On-site quality record, nonconformance disposition order/ scrap order, test report, corrective actions list产品合格率率或废品率（适用时）Product compliance rate/ scrap rate （when applicable）物流过程Logistics process顾客财产Customer property顾客图纸、标准Customer print and spec顾客财产协议、鉴定资料、顾客财产台帐、日常检查完好情况Custom

15、er property agreement, appraisal data, customer property standing book, regular check condition documentary技术相关部门顾客工装/刀具/模具Customer tooling, tool and pattern第五章 质量体系过程目标监视和测量表 （5） 顾客原材料或毛坯Customer material or blank partsLogistics Department顾客样品和用于设计/生产信息Customer sample and data for design and produc

16、tion产品防护Product protection仓库管理制度Warehouse management system定期库检记录Periodical inventory check record库存物资三相符率Three Compliance Rate for stock material运输委托单Shipment collection order运输协议Shipping agreement交付过程Delivery process需求计划Demand plan入库单Warehouse receiving list销售滚动要货Sales rollover delivery list经济责任制表

17、Economic responsibility sheet销售管理Sales management适时发货计划、发货计划Real time shipping plan, shipping plan适时供货遵守表、交付回单Real time supply compliance sheet, delivery acknowledgement note交货计划执行率（对外）Delivery performance （external）成品入库执行率（对内）Finished parts warehousing performance （internal）服务过程Service process服务信息反

18、馈Service data feedback纠正措施单、8D方法Corrective actions list, 8D methodQControl DepartmentEngineering Depart出厂产品PPM、顾客投诉次数Delivered product PPM, customer complaint frequency第五章 质量体系过程目标监视和测量表 （6） 过程支持性过程Supporting process文件管理Documentation management文件控制Documentary control文件检查登记表Documentary check list受控文件

19、目录Controlled document index持续改进部CD Department产品部Product DepartmentEngineering Departmen质控部QC Dept记录控制Record control质量记录清单Quality record list检查记录Check record工程技术部Engineering DepartmentResources management设备管理Equipment management设备运行班制、非计划停机时间Equipment running shift, exceptional shut down time设备维护计划Eq

20、uipment maintenance plan设备维护计划完成率Equipment maintenance performance故障停机率Exceptional shut down frequency工装管理Tooling management工装设计任务书、设计方案、图纸Tooling design assignment, design scheme, print评审检查表、工装/模夹具制造、工装模具验证单Review checklist, tooling/ fixture manufacturing, tooling/ pattern verification list工装维护计划执行率Tooling maintenance performance设施管理Facility management设施危险性评价标准Facility risk evalu