服务英语Word文档格式.docx

1、假日快乐！18、Wish you every success!祝您成功！答谢和答应语:19、Thank you （very much） .谢谢您（非常感谢）。20、Thank you for your advice （information , help）感谢您的忠告（信息、帮助）。21、Its very kind of you .谢谢，您真客气。22、You are welcome .不用谢。23、Not at all.Dont mention it .24、Its my pleasure .非常高兴为您服务。（With pleasure.）（My pleasure.）25、I am at

2、your service .乐意为您效劳。26、Thank you for staying in our hotel.感谢您在我们酒店下榻。27、Im sorry .很抱歉。28、Excuse me .对不起。29、Im sorry ,Its my fault.那是我的过错。30、Sorry to have kept you waiting .对不起，让您久等了。31、Sorry to interrupt you .对不起，打扰您了。32、Im sorry about this.对此表示抱歉。33、I apologize for this.我为此道歉。34、Thats all right.没关

3、系。35、Lets forget it.算了吧。征询语：36、Can（May）I help you?我能帮您什么吗？Yes, please.好的。37、What can I do for you .我能为您干点什么？38、Is there anything I can do for you ?有什么能为您效劳的吗？39、Just a moment , please.请稍等一下。40、May I use your phone?我能借用您的电话吗？Certainly.当然可以。Yes, of course .指路用语:41、Go upstairs/downstairs.上楼/下楼。42、Its o

4、n the second （third） floor .在二（三）楼。43、Excuse me.Where is the washroom （restroom, elevator）?请问盥洗室（休息室、电梯）在哪儿？This way ,please.请这边走Turn left /right.往左转/右转。45、Its in the lobby near the main entrance.在大厅靠近大门。46、Its in the basement at the end of the corridor.在地下室走廊尽头。提醒用语：47、Mind/（Watch）your step.请走好。48、

5、Please be careful.请当心。49、Please dont leave anything behind.请别遗忘您的东西。50、Dont worry.别担心。51、Take it easy.放心好了。52、Please dont smoke here.请不要在这边抽烟。告别语：53、Goodbye.再见。54、See you late.55、Good night .晚安。56、See you tomorrow.明天见。57、Goodbye and thank you for coming.再见，谢谢您的光临。58、Goodbye and hope to see you again

6、.再见，希望再见到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！前厅：1、Have you a reservation?您预定过了吗？2、May I know your name and room number?您能告诉我您的名字与房间号吗？3、Here is your room key.给您房间钥匙。4、Please pay at the cashiers desk over there.请去那边帐台付款。5、Are these your baggage?这些是您的行李吗？Ma

7、y I take them for you?我来帮您拿好吗？客房部6、Housekeeping .May I come in?客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。8、I hope Im not disturbing you.我希望没有打扰您。9、One moment ,madam. Ill bring them to you right away .等一会儿，夫人。我马上送来。10、Ill send for

8、an electrician（ doctor , ）我给您请电工（大夫）。餐饮部：11、Sit down , please .Here is the menu.请坐，给您菜单，先生。May I take your order ,sir?您要点菜吗？12、What would you like to have ,coffee or tea?您要喝咖啡还是茶？13、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？14、Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakf

9、ast.早餐7点到9点。11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。15、Here is the bill. Please sign it.这是您的帐单，请签字。销售用语：1、What kind of rooms（foods） would you like to have?您需要什么样的房间（吃什么样的菜）？2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。3、Well give you a 10%（te

10、n percent ） discount.我们给您九折优惠。4、Well offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。5、We accept your terms.我们接受您的条件。公关用语：6、May I introduce myself?让我介绍我自己。7、May I present you a litter souvenir?请接受我们的一点小纪念品。8、Lets drink to our friendship!为我们的友谊干杯！9、Let me propose a toast to the health of our g

11、uests!建议为在座客人的健康干杯！10、Cheers!干杯！（Bottoms!）征求意见用语：11、How do you like Chinese food?您喜欢中国菜吗？12、What do you think of our service ?您对我们的服务有什么意见？13、Thank you for your comments（compliment, suggestions）.谢谢您给我们提的意见（赞扬、建议）。14、Im afraid its against the hotels regulations.这是违反饭店规章制度的。15、In our hotel we dont acc

12、ept tips.我们饭店是不收小费的。Its our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。Thank you all the same.然而，还是要谢谢您。16、Im afraid youll have to pay for thedamage.您必须赔偿。17、Thank you for telling us about it.谢谢您告诉我们Ill look into the mater right away.我马上去处理这件事情。18、Iassure you it wont happen again.我保证此类事情不会再发生

13、。19、Please dont worry ,sir （madam）先生（夫人），请不必担心。I; send someone up to your room right away.我马上派人到你的房间去。20、I cant guarantee anything ,but Ill try my best.我不能保证，但我会尽力而为。21、What can I show you.您要买什么？22、How do you like this fashion （color ,size ,design ）?您喜欢这种款式（颜色、尺寸、图案）吗？23、The extra large size of this

14、 color is out of stock.这种颜色的特大号已经卖完了。Please try us again tomorrow.请明天再来看看。24、They are altogether 175（one hundred and seventy-five） yuan.共计175元。You may pay in cash or with credit card.您可以付现金也可以用信用卡。25、You have made a good choice, you have very good taste.您真会买东西。您眼力真好。餐具: coffee pot 咖啡壶 coffee cup 咖啡杯

15、 paper towel 纸巾 napkin 餐巾 table cloth 桌布 tea -pot 茶壶 tea set 茶具 tea tray 茶盘 caddy 茶罐 dish 碟 plate 盘 saucer 小碟子 rice bowl 饭碗 chopsticks 筷子 soup spoon 汤匙 knife 餐刀 cup 杯子 glass 玻璃杯 mug 马克杯 picnic lunch 便当 fruit plate 水果盘 toothpick 牙签 中餐:bears paw 熊掌 breast of deer 鹿脯 beche-de-mer; sea cucumber 海参 sea s

16、turgeon 海鳝 salted jelly fish 海蜇皮 kelp, seaweed 海带 abalone 鲍鱼 shark fin 鱼翅 scallops 干贝 lobster 龙虾 birds nest 燕窝 roast suckling pig 考乳猪 pigs knuckle 猪脚 boiled salted duck 盐水鸭 preserved meat 腊肉 barbecued pork 叉烧 sausage 香肠 fried pork flakes 肉松 BAR-B-Q 烤肉 meat diet 荤菜 vegetables 素菜 meat broth 肉羹 local d

17、ish 地方菜 Cantonese cuisine 广东菜 set meal 客饭 curry rice 咖喱饭 fried rice 炒饭 plain rice 白饭 crispy rice 锅巴 gruel, soft rice , porridge 粥 noodles with gravy 打卤面 plain noodle 阳春面 casserole 砂锅 chafing dish, fire pot 火锅 meat bun 肉包子 shao-mai 烧麦 preserved bean curd 腐乳 bean curd 豆腐 fermented blank bean 豆豉 pickle

18、d cucumbers 酱瓜 preserved egg 皮蛋 salted duck egg 咸鸭蛋 dried turnip 萝卜干 西餐与日本料理:menu 菜单 French cuisine 法国菜 todays special 今日特餐 chefs special 主厨特餐 buffet 自助餐 fast food 快餐 specialty 招牌菜 continental cuisine 欧式西餐 aperitif 饭前酒 dim sum 点心 French fires 炸薯条 baked potato 烘马铃薯 mashed potatoes 马铃薯泥 omelette 简蛋卷 p

19、udding 布丁 pastries 甜点 pickled vegetables 泡菜 kimchi 韩国泡菜 crab meat 蟹肉 prawn 明虾 conch 海螺 escargots 田螺braised beef 炖牛肉 bacon 熏肉 poached egg 荷包蛋 sunny side up 煎一面荷包蛋 over 煎两面荷包蛋 fried egg 煎蛋 over easy 煎半熟蛋 over hard 煎全熟蛋 scramble eggs 炒蛋 boiled egg 煮蛋 stone fire pot 石头火锅 sashi 日本竹筷 sake 日本米酒 miso shiru

20、味噌汤 roast meat 铁板烤肉 sashimi 生鱼片 butter 奶油 冷饮:beverages 饮料 soya-bean milk 豆浆 syrup of plum 酸梅汤 tomato juice 番茄汁 orange juice 橘子汁 coconut milk 椰子汁 asparagus juice 芦荟汁 grapefruit juice 葡萄柚汁 vegetable juice 蔬菜汁 ginger ale 姜汁 sarsaparilla 沙士 soft drink 汽水 coco-cola （coke） 可口可乐 tea leaves 茶叶 black tea 红茶

21、jasmine tea 茉莉（香片） tea bag 茶包 lemon tea 柠檬茶 white goup tea 冬瓜茶 honey 蜂蜜 chlorella 绿藻 soda water 苏打水 artificial color 人工色素 ice water 冰水 mineral water 矿泉水 distilled water 蒸馏水 long-life milk 保久奶 condensed milk 炼乳; 炼奶 cocoa 可可 coffee mate 奶精 coffee 咖啡 iced coffee 冰咖啡 white coffee 牛奶咖啡 black coffee 纯咖啡 o

22、valtine 阿华田 chlorella yakult 养乐多 essence of chicken 鸡精 ice-cream cone 甜筒 sundae 圣代; 新地 ice-cream 雪糕 soft ice-cream 窗淇淋 vanilla ice-cream 香草冰淇淋 ice candy 冰棒 milk-shake 奶昔 straw 吸管 水果:pineapple 凤梨 watermelon 西瓜 papaya 木瓜 betelnut 槟榔 chestnut 栗子 coconut 椰子 ponkan 碰柑 tangerine 橘子 mandarin orange 橘 sugar

23、-cane 甘蔗 muskmelon 香瓜 shaddock 文旦 juice peach 水蜜桃 pear 梨子 peach 桃子 carambola 杨桃 cherry 樱桃 persimmon 柿子 apple 苹果 mango 芒果 fig 无花果 water caltrop 菱角 almond 杏仁 plum 李子 honey-dew melon 哈密瓜 loquat 枇杷 olive 橄榄 rambutan 红毛丹 durian 榴梿 strawberry 草莓 grape 葡萄 grapefruit 葡萄柚 lichee 荔枝 longan 龙眼 wax-apple 莲雾 gua

24、va 番石榴 banana 香蕉 熟菜与调味品:string bean 四季豆 pea 豌豆 green soy bean 毛豆 soybean sprout 黄豆芽 mung bean sprout 绿豆芽 bean sprout 豆芽 kale 甘蓝菜 cabbage 包心菜; 大白菜 broccoli 花椰菜 mater convolvulus 空心菜 dried lily flower 金针菜 mustard leaf 芥菜 celery 芹菜 tarragon 蒿菜 beetroot, beet 甜菜 agar-agar 紫菜 lettuce 生菜 spinach 菠菜 leek 韭

25、菜 caraway 香菜 hair-like seaweed 发菜 preserved szechuan pickle 榨菜 salted vegetable 雪里红 lettuce 莴苣 asparagus 芦荟 bamboo shoot 竹笋 dried bamboo shoot 笋干 chives 韭黄 ternip 白萝卜 carrot 胡萝卜 water chestnut 荸荠 ficus tikaua 地瓜 long crooked squash 菜瓜 loofah 丝瓜 pumpkin 南瓜 bitter gourd 苦瓜 cucumber 黄瓜 white gourd 冬瓜 g

26、herkin 小黄瓜 yam 山芋 taro 芋头 beancurd sheets 百叶 champignon 香菇 button mushroom 草菇 needle mushroom 金针菇 agaricus 蘑菇 dried mushroom 冬菇 tomato 番茄 eggplant 茄子 potato, spud 马铃薯 lotus root 莲藕 agaric 木耳 white fungus 百木耳 ginger 生姜 garlic 大蒜 garlic bulb 蒜头 green onion 葱 onion 洋葱 scallion, leek 青葱 wheat gluten 面筋 miso 味噌 seasoning 调味品 caviar 鱼子酱 barbeque sauce 沙茶酱 tomato ketchup, tomato sauce 番茄酱 mustard 芥茉 salt 盐 sugar 糖 monosod