酒店客房服务指南.docx

1、酒店客房服务指南欢 迎 辞Welcome尊敬的阁下：欢迎您下榻*酒店，本酒店全体员工将竭尽全力，热诚为阁下服务。*酒店，是一家集客房、会议室、餐厅、茶坊、停车场等各种功能于一体的精品四星标准配置的商务型酒店。“*”是我们的宗旨。我们希望通过这本酒店指南，能够帮助您了解和使用本酒店的各项设施与服务，使您在此生活舒适、愉快并留下美好的回忆。总经理Dear His Excellency：Welcome to stay in * Hotel, the hotel staff will make every effort, enthusiasm for your service.* Hotel is i

2、s a set of rooms, meeting rooms, restaurant, teahouse, parking and other functions in one of the boutique four-star standard business hotel. Hospitality, enjoy the Royal is our purpose. We hope that through the hotel guide that can help you to understand and use the hotel facilities and services, ma

3、ke your life in this comfortable and pleasant memories.General Manager前厅服务Service the Antechamber问询处与接待处*设在大厅总服务台，负责问询、订房、办理入住/离店手续，处理本酒店住客一切帐务。Reception *Desk in the lobby，responsible for inquiries, booking, check-in and check-out, the hotel guests all accounts.退房时间为中午12：00，如延迟至下午6：00前退房则加收半日房租，下午6

4、：00后退房则按全日计算12:00 to noon, such as delayed to 6:00 pm Check-out the extra half a day before the rent, after 6:00 pm Check-out time the whole day at the calculation行处*如需搬运或存放行，请与总台联系 （线*）Luggage Department *For transportation or storage of baggage, please contact the General Desk (ext *)客房设备服务Rooms E

5、quipment and Service空气调节 Air-conditioning本酒店设有中央空调系统，各客房均设有调节器，显示温度，安装在墙壁上。冷暖风速分低、中、高三种速度，可随意调节室温度The hotel has central air-conditioning system, all rooms are equipped with regulators to show temperature, mounted on the wall. Well-being of the wind speed at low, middle, three high-speed, free to adj

6、ust the room temperature电力 Power所使用电力220伏，50赫兹。若您使用的电器插头与插座不符，请与房务中心联系 （线 *）Power 220 volts, 50 Hz. If you are using the electrical plug and socket do not match, please contact the Housing Service Center (Ext *客房照明系统 Room lighting阁下房间配有节电控制器，请将房卡插入控制器。当阁下离开房间时，请取出房卡，电视机回自动关闭。在阁下的床头柜上面还配有一个电器开关控制板，你只

7、要触摸电器的开关键，便能控制房间的电器开关。Your room is equipped with power-saving controller, please insert the controller card room. When you left the room, remove the card room, TV back to the automatic shut down. At your bedside cupboard above the control panel also has an electrical switch, you need to do is open t

8、he key to touch electrical appliances, will be able to control the electrical switch room.客房电视 Room TV阁下房间的电视可以收看全国的有线电视节目。You can watch TV room cable programs across the country.饮用开水 Drinking water阁下房已备有电热水壶Your room has been equipped with electric kettle服务中心Service Center 设在六楼，24小时为您提供客房服务In the s

9、ixth floor, a 24-hour room service to provide you with叫醒服务 Wake-up calls请拨“88888”与总机联系Please dial 88888 and the switchboard Contact请勿打扰 Do Not Disturb当阁下不愿被人打扰时，可将床头柜上控制板“请勿打扰”的标志灯开启，并通知总机不需转接到客房When you do not want to be disturbed, they can be cabinet bedside control panel, do not disturb sign ligh

10、ts turned on, and inform the switchboard to the room without switching phone会议服务 Conference services*本酒店设有会议室，位于*楼。如需要在酒店举办会议，请与总台联系The hotel has a conference room, located in the * floor. Please contact the total desk if you need to hold a meeting in the hotel.客房房卡 Hotel room card阁下在外出时请将客房房卡保存好，如发

11、现房卡丢失，请到总台办理手续，交付赔偿金，更换房卡When they go out in your hotel room card to preserve your good, if card is lost room, go to Taiwan, the total processing, delivery of compensation, the replacement of the Housing Card失物招领 Lost and found失物招领请联系总台。酒店会将客人遗失物品保留2个月，易变质品，只保留1天。逾期仍无人招领的物品，酒店将按照有关规定进行妥善处理。Please co

12、ntact the lost and found the total desk .The hotel will retain the guest lost items for 2 months, perishable goods, and only reserved for 1 days. If still no one found items, the hotel will be properly handled in accordance with the relevant provisions.访客 Visitors如没有住客相陪，外来访客须经被访者同意后，在楼层服务台办理好来访登记手续

13、后方能进房，所有访客须在23：00前离开。If no guest accompanying, foreign visitors to be subject to the consent of the respondents in the floor for good service after the visit in order to register into the room, all visitors need to leave before 23:00宠物 pets根据政府规定，宠物不得进入酒店。According to government regulations, pets ar

14、e not allowed to enter the hotel.紧急与火警预示 Indicate an emergency and fire本酒店装有先进的自动烟感消防设备，阁下门后贴有消防疏散图，阁下入房时最好先熟悉一下自己的房间位置与安全路线，以备万一，发生火警时迅速撤离The hotel equipped with advanced fire-fighting equipment of automatic Smoke, you have the door fire evacuation plan posted, into the room when you first familiar

15、ize yourself with the best room of their location and the security line, in case, the rapid evacuation of the event of a fire早餐 Breakfast 阁下入住本酒店十一楼咖啡厅为您提供早餐，早餐时间：07： 00-09：00You stay in the eleventh floor of the hotel coffee shop to provide you with breakfast, breakfast time :07:00-09: 00休闲娱乐 Recreation在*楼可以为阁下提供各项休闲设施，有棋牌室、茶坊等服务项目，咨询“*”、“*”On the eleventh floor in the room can provide you with the leisure facilities, a Chess Room，Tea house service calls, *8”指南Phone Guide总机：*总台：*收银：*8服务中心：*房间到房间直接拨*Switchboard: 88888Total sta