商务英语写作模板询问与回复篇Word文档格式.docx

1、Please send me your illustrated catalogue and a price list.Dear Mrs JohnsonThank you for your letter enquiring about electric heaters. I am pleased to enclose a copy of our latest illustrated catalogue.You may be particularly interested in our newest heater, the FX21 model. Without any increase in f

2、uel consumption, it gives out 15% more heat than earlier models. You will find details of our terms in the price list printed on the inside front cover of the catalogue.Perhaps you would consider placing a trial order to provide you with an opportunity to test its efficiency. At the same time this w

3、ould enable you to see for yourself the high quality of material and finish put into this model.If you have any questions please contact me on 6234917.Yours sincerelyPlease send me a copy of your current typewriter catalogue and price list. I am particularly interested in purchasing an electronic ty

4、pewriter with a memory and single-line display.Dear Mr FreemanThank you for your enquiry dated 8 February.I have pleasure in enclosing the catalogue of typewriters as you requested. This includes details of a number of electronic typewriters by various manufacturers.As you mention your requirement f

5、or a memory, have you considered a dedicated word processor? You will find details on pages 15-5, and will see from the price list that prices of the smaller models compare very reasonably with electronic typewriters.If you would like demonstrations of any of the models in the catalogue, I would be

6、happy to arrange for our representative to call on you whenever convenient.My neighbour, Mr W Stevens of 29 High Street, Derby, recently bought an electric lawnmower from you. He is delighted with the machine and has recommended that I contact you.I need a similar machine, but smaller, and should be

7、 glad if you would send me a copy of your catalogue and any other information that will help me to make the best choice for my purpose. Dear Mrs GarsonI enclose a catalogue and price list of our lawnmowers, as requested in your letter of 18 May.The machine bought by your friend was a 38 cm RANSOME w

8、hich is an excellent machine. You will find details of the smaller size of 30 cm shown on page 15 of the catalogue. Alternatively, smaller than this is the PANTHER JUNIOR shown on page 17.We have both these models in stock and should be glad to show them to you if you would care to call at our showr

9、oom.Please contact me on 2314679 if I can provide any further help.Dear SirsWe have received a number of enquiries for floor coverings suitable for use on the rough floors which seem to be a feature of much of the new building taking place in this region.It would be helpful if you could send us samp

10、les showing your range of suitable coverings. A pattern-card of the designs in which they are supplied would also be very useful.Dear Mrs KingThank you for your enquiry for samples and a pattern-card of our floor coverings.We have today sent to you separately a range of samples specially selected fo

11、r their hard-wearing qualities. A pattern-card is enclosed.For the purpose you mention we recommend sample number 5 which is specially suitable for rough and uneven surfaces.We encourage you to test the samples provided. When you have done this if you feel it would help to discuss the matter we will

12、 arrange for our technical representative to arrange to come and see you.Meanwhile, our price list is enclosed which also shows details of our conditions and terms of trading.Please contact me on 3456891 if I can be of further help.Please send me details of fax machines which you supply, together wi

13、th prices.We need a model suitable for sending complex diagrams and printed messages, mostly within the UK.Dear Mrs RawsonIn reply to your enquiry I have pleasure in enclosing a leaflet showing our latest fax machines.All the models illustrated can be supplied from stock at competitive prices as sho

14、wn on the price list inside the catalogue.May I suggest a visit to our showrooms where you could see demonstrations of the various machines and at the same time view our wide range of office equipment.Dear Mr JenkinsonI have studied with interest the literature you sent me with your letter of 28 Apr

15、il.Our Administration Manager, Mr Gordon Tan, would like to visit your showrooms to see a demonstration and report on which machine would be most suitable for our purposes. Can we arrange this for next Friday 6 May at 3.30 pm? If this is inconvenient please call me on 2916347.During a recent visit t

16、o the Ideal Home Exhibition I saw a sample of your plastic tile flooring. I think this type of flooring would be suitable for the ground floor of my house, but I have not been able to find anyone who is familiar with such tiling.Would you please give me the following information:1.What special prepa

17、ration would be necessary for the underflooring?2.In what colours and designs can the tiles be supplied?3.Are the tiles likely to be affected by rising damp?4.Would it be necessary to employ a specialist to lay the floor? If so, can you recommend one in my area?5.I should appreciate your advice on t

18、hese matters.Dear Mr WilsonThank you for your enquiry of 18 August regarding our plastic tile flooring. A copy of our brochure is enclosed showing the designs and range of colours in which the tiles are supplied.Bottomline, 22 The Square, Rugby, is a very reliable firm which carries out all our work

19、 in your area. I have asked the company to get in touch with you to inspect your floors. Their consultant will be able to advise you on what preparation is necessary and whether dampness is likely to cause a problem.Our plastic tile flooring is hard-wearing and if the tiles are laid professionally,

20、I am sure the work will give you lasting satisfaction.Please let me know if I can provide any further help.Dekkers of Sheffield inform us that you are manufacturers of polyester cotton bedsheets and pillow cases.We are dealers in textiles and believe there is a promising market in our area for moder

21、ately priced goods of this kind.Please let me have details of your various ranges including sizes, colours and prices, together with samples of the different qualities of material used.Please state your terms of payment and discounts allowed on purchases of quantities of not less than 500 of specifi

22、c items. Prices quoted should include delivery to our address shown above.Your prompt reply would be appreciated.Dear Mrs HarrisonI was very pleased to receive your enquiry of 15 January and enclose our illustrated catalogue and price list giving the details requested.A full range of samples has als

23、o been sent by separate post. When you have had an opportunity to examine them, I feel confident you will agree that the goods are excellent in quality and very reasonably priced.On regular purchases of quantities of not less than 500 individual items, we would allow a trade discount of 33%. For pay

24、ment within 10 days from receipt of invoice, an extra discount of 5% of net price would be allowed.Polyester cotton products are rapidly becoming popular because they are strong, warm and light. After studying our prices you will not be surprised to learn that we are finding it difficult to meet the

25、 demand. However, if you place your order not later than the end of this month, we guarantee delivery within 14 days of receipt.I am sure you will also be interested to see information on our other products which are shown in our catalogue; if you need further details on any of these please contact

26、me.I look forward to hearing from you.We learn from Spett, Mancienne of Rome that you are producing for export handmade gloves in a variety of natural leathers. There is a steady demand in this country for gloves of high quality, and although sales are not particularly high, good prices are obtained

27、.Please send me a copy of your catalogue with details of your prices and payment terms. It would also be helpful if you could supply samples of the various skins in which the gloves are supplied.I look forward to hearing from you soon.Dear Mr FratelliThank you for the interest shown in our products

28、in your letter of 22 August.A copy of our illustrated catalogue is enclosed, together with samples of some of the skins we regularly use in our manufactures. Unfortunately we cannot send you immediately a full range of samples, but you may rest assured that such leathers as chamois and doeskin, whic

29、h are not represented in the parcel, are of the same high quality.Mr Frank North, our Overseas Director, will be visiting Rome early next month. He will be pleased to visit you and bring with him a wide range of our goods. When you see them I think you will agree that the quality of materials used and the high standard of the craftsmanship will appeal to the most selective buyer.We also manufacture a wide r