1、 A. A theater B. A library. C. A restaurant.4. What is the woman doing? A. Giving directions. B. Making invitations C. Introducing a theater.5. Whom is the man complaining about? A. His wife . B. His kid. C. The teacher第二节(共15小题;每题1.5分,满分22.5分)听第6段材料,回答第6、7题。6. Which flight does the woman want to ta
2、ke? A. The 7:45 am one. B. The 4:05 pm one. C. The 7:25 pm one7. How will the woman pay for her ticket? A. By credit card. B. By check. C. In cash.听第7段材料,回答第8、9题。8. What is the womans opinion about her colleagues? A. Stupid B. Talented. C. Lazy9. What does the man his boss to do? A. Finish his work
3、earlier. B. Rely one his employees. C. Become stricter in choosing clerks.听第8段材料,回答第10-12题。10. What is the party for? A. A festival. B. A birthday. C. A vacation.11. What is the man probably related to the woman? A. Her classmate. B. Her teacher. C. Her partner.12. What will the headmaster do before
4、 the party? A. Sing an English song. B. Share his resolutions. C. Deliver a speech.听第9段材料,回答第13-16题。13. What can be found on the cards according to the man? A. The price of the book. B. The name of the publisher. C. The phone number of the author14. Where is the copy room? A. In the middle of the co
5、rridor B. Opposite the reading room. C. Behind the circulation desk.15. What can we learn from the conversation? A. There are many CDs in the drawers. B. Copying an entire book is against the law C. Its difficult to find a book without the authors name.16. What will the woman do next? A. Copy a book
6、. B. Return some books. C. Apply for a membership card.听第10段材料,回答第17-20题。17. In what aspect is the school a “free school”? A. The students can arrive at any time. B. The students neednt pay for tuition. C. The students have the free choice of the courses.18. Where are most people from 9:00 to 10:00?
7、 A. On the playground. B. In the living room. C. In the painting room.19. What does Miss Green teach? A. Math. B. Reading C. Drawing.20. What do the students think of helping with lunch? A. They dont like it. B. They think its interesting. C. They think its Miss Cabells job.第二部分 阅读理解(共两节,满分40分)第一节(共
8、15小题;每小题2分,满分30分)AAt the age of ten I could not figure out what this Elvis Presley guy had that the rest of us boys did not haveI mean,he had a head, two arms and two legs, just like the rest of usAbout nine oclock on Saturday morning I decided to ask Eugene Correthers, one of the older boys, what i
9、t was that made this Elvis guy so special. He told me that it was Elviswavy hair and the way he moved his body. About half an hour later all the boys in the orphanage were called to the main dining-room and told we were all going to downtown Jacksonville, Florida to get a new pair of Buster Brown sh
10、oes and a haircut. That is when I got this big idea, which hit me like a ton of bricks. If the Elvis hair cut was the big secret, then thats what I was going to get.A11 the way to town I told everybody, including a lady from the orphanage who was taking us to town, that I was going to look just like
11、 Elvis Presley and that I would learn to move around just like he did and that I would be rich and famous one day, just like him.When I got my new Buster Brown shoes, I could hardly wait for my new haircut and now that I had my new Busier Brown shoes I would be very happy to go back to the orphanage
12、 and practice being like Elvis.We finally arrived at the big barber shop, where they cut our hair for free because we were orphans. I looked at the barber and said, “I want an Elvis haircut. Can you make my hair like Elvis?” I asked him, with a big smile on my face. “Lets just see what we can do for
13、 you, little man,” he said. I was so happy when he started to cut my hair. Just as he started to cut my hair, the matron signed for him to come over to where she was standing. She whispered something into his ear and then he shook his head, like he was telling her “No”. Then he told me they were not
14、 allowed to give us Elvis hair cuts. Then I saw my hair falling onto the floor. 21. Elvis Previsly was popuar, according to the boy, because of his_.A. charming figure B. appearance and behaviorC. performing skills D. kindness to his fans22. According to the passage, the boy was_.A. excited to have
15、an Elvis haircut B. worried to think about the secretC. anxious to remove the ton of bricks D. careful to seize the chance23. How would the boy probably feel when he walked out of the barber shop?A. Delighted. B. Guilty. C. Self-satisfied. D. Depressed.BCustomer delight is what companies are trying
16、to achieve in order to keep and increase market share in the more and more competitive service industry today.Researchers confirm that customers receiving good service will promote by telling up to 12 other people ; thosetreated badly will tell their tales of woe to up to 20 people, Interestingly, 8
17、0 percent of people who feel their complaints are handled fairly will stay loyal.New challenges for customer care have come when people can obtaingoods and services throughtelephone call centers and the Internet. For example , many companies now have to invest a lot of money in information technolog
18、y and staff training in order to cope with the “phone rage” caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out wit
19、hin five hours ,but getting it done within two );replacing a faulty product immediately; throwing in a gift card as an unexpected “thank you” to regular customers ;and always returning calls ,even when they are complaints.Airlines face some of the toughest challenges over customer care . Fierce comp
20、etition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather , unclaimed luggage and technical problems .For British Airways staff , a winning telephone style is considered vital in handling the
21、large volume of calls about bookings and flight times. They are trained to answer quickly , with their names, job title and a “we are here to help” attitude. British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers req
22、uiring the highest standers of service.24. “Phone rage” is mentioned in paragraph 3 to show_.A. customers often use phones to express their angerB. the general public now prefer to buy goods onlineC. customers reply on their phonies to obtain servicesD. customer care has become increasingly demandin
23、g25. According to the passage, _. A. complaining customers are hard to satisfy. B. well-treated customer promote business C. unsatisfied customers receive better service D. satisfied customers deserve more attention26. How is paragraph 4 mainly developed? A. By giving examples. B By following time o
24、rder C. By making comparison. D. By analyzing causes27. Why is customer delight especially important for airlines? A. Their telephone style remains unchanged B. The services cost them a lot more money. C. They are more likely to meet with complaints D. The policies can be applied to their staffCAzar
25、as owl monkeys move to the rhythm of the moon. On nights, when a full moon floods the evening sky with light, Azaras owl monkeys cannot sit still. They are so active that by dawn the next morning, they are worn out. But when the moonlight fades and the moon disappears, Azaras owl monkeys grow less a
26、ctive at night. On mornings after moonless nights, they are more active.The owl monkey genus is unique among anthropoids(monkeys and apes similar to humans)because it is the only group whose members are nocturnal.They are not classified as threatened or endangered due to their nocturnal behavior. Am
27、ong owl monkeys, Azaras owl monkeys stand out, because although they are active during the night, they also exhibit spikes of activity at dawn and dusk.A research team led by Eduardo Fernadez-Duque at the University of Pennsylvania conducted a study to find out what was driving the unique activity p
28、atterns in Azaras owl monkeys. They fitted 10 Azaras owl monkeys with special collars that recorded the monkeys activity at 5-minute intervals for several months. They later recaptured the monkeys and got back the collars and the data they contained.They found that in low and high light conditionson
29、 dark moonless nights or in broad daylight for instance-Azaras owl monkeys were inactive. The monkeys instead favored intermediate light levels such as moonlight nights, and the soft lit hours of dawn and dusk. During those times the monkeys were more active.Another trend Eduardo Fernadez-Duque and
30、his team discovered was that temperature played a role in influencing how active the monkeys were. During the warm months of September to March monkeys were more active than they were during the cool months of April to August.28. Azaras owl monkeys grow less active_.A. on a full moon night. B. at da
31、wn and dusk.C. in broad daylight D. at night.29. What does the underlined word “nocturnal” in Paragraph 2 mean?A. Active during the day. B. Active at night. C. active in he soft light. D. active in the moonlight.30. How did the research team conduct the study of Azaras owl monkeys?A. By raising Azaras owl monkeys in the lab.B. By writing the data to Azaras owl monkeys.C. By collecting the data from Azaras owl m
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