完整版电大商务交际英语参考答案文档格式.docx

1、To obtain information.D.To practice using language accurately.E773347D3.If verbal and non-verbal symbols in the senders message conflict, receivers generally _.believe the non-verbal symbols over the verbal symbolsB.believe the verbal symbols over the non-verbal symbolsdont know which to believeD.be

2、lieve both the verbal and non-verbal symbolsE7733484.To communicate effectively, the sender must _.use audience analysis, examine the messages environment, encourage and interpret feedbackB.use audience analysis, read and listen effectivelyuse audience analysis and overcome external and internal bar

3、riers to communicate speak and write clearly, and use proper equipmentE773354C5.When communicating with other people, remember that everyone wants to feel _.admired and cared for B.understood and importantimportant, competent, and admiredvalued, respected, and understood E7733566.Which of the follow

4、ing statements about body language is true?People from different cultures interpret body language in different ways.B.Basic body language is universal; it means the same to all people.Facial expressions are universal, but gestures are less so.Friendly body language is all the same; unfriendly or thr

5、eatening gestures vary.E7733597.Which of the following is a receiver-oriented statement?I grant your request for vacation from the week of August 14th.Our company works hard to meet the needs of our customers.As our guest, you will receive the attention that you deserve.We make every effort to serve

6、 our clients efficiently and at theirconvenience.E7733618.Which of the following is NOT included in the common abuses of memos?Written too frequently.Written to gain attention.Written to express one main idea.Written by a committee.E7733659.According to the course book, which of the following statem

7、ents is NOT true in letters that contain neutral or positive messages?The ending should be friendly, courteous and personable.The main idea can be presented at the end.Supporting information should be presented as much as possible.More information should be presented later.E773366B10. Hello, Sally.

8、Hows everything? .A.Good for you Oh, I agreeC.Thats right Just so-soE77336811. Excuse me, would you lend me your calculator?A.Certainly. Here you are Please dont mention itC.Its nothing Yes, I have a handE77338312. I dont like the spots programs on Sundays.A.So do I B.Neither do I C.So am I D.Neithe

9、r am IE77338513. Whats the problem, Harry? A.No problem No trouble at allC.Thank you for asking me about it I cant remember where I left my glassesE77338714. What kind of TV program do you like best?A.I like them very much B.I only watch them at weekendC.Its hard to say, actually D.Im too busy to sa

10、yE77339015.- Could you tell me where Mr. Lake is?- _.A.From England B.At the office C.Hes working D.Hes very busyE77339116.- May I help you, madam?- _.A.Sorry, I have no idea Yes, I know what to buyC.Youd better give me a hand Yes, Id like 2 kilos of orangesE77339317.- Hello, could I speak to Don pl

11、ease?- _?A.Who are you Whats the problemC.Are you Jane Whos speaking?E77339418.-What would you like, tea or coffee?A.Yes, I would B.Coffee, pleaseC.Yes, please D.Its very niceE77339519.-What about going for a walk?- _.A.Why not? A good idea Thats all rightC.So, do I D.Walking is good to youE77339620

12、.The primary participants in the communication process are senders and receivers.E773422正确判断题21.All business messages should promote goodwill.E77342522.Once you run your word processors spell checker, your writing will be free of spelling errors.E773426错误23.A letter contains both verbal and nonverba

13、l symbols.E77342724.When conversing with a coworker, the distance between the two of you sends a nonverbal message.E77342825.The words police officer, technician and server are all neutral, or unbiased.E77342926.Audience analysis should be a major tool for the effective senders of messages.E77343027

14、.If a work team is going to be effective, it is usually effective from the very first meeting.E77343128.To overcome diversity in the workplace, the best plan is to overlookdifference.E77343229.Proofreading the hardcopy, even after proofing on screen, ensures the accuracy of a document.E77343330.Comp

15、lete messages contain a variety of sentence types. You will hold your readers attention if you vary the length and structure of your sentences as well as the structure of your paragraphs.It is best to keep sentences at 20 words or less. At the same time, it adds interest to have some noticeably shor

16、t sentencesperhaps 10 words or even fewer. Using sentences of different lengths keeps your writing from feeling choppy or monotonous. As you vary sentence length, your sentence structure naturally varies as well. Alternate simple sentences with compound and complex sentences.Varying paragraph length

17、 also keeps your writing from being choppy. Weve already said that the opening and closing paragraphs of a message should be relatively short. When writing your middle paragraphs plan them so that they average about six or eight lines long. Mix in a short, two- or three- line paragraph sometimes to

18、add interest. A short paragraph also is a way to emphasize an important point.E773397阅读理解1.It is advisable to keep the average length of a sentence at _.more than 20 words.B.not more than 20 words.10 words or fewer.E7733982.The word choppy in the passage means _.short irregular wavescut into piecess

19、hort, broken and slightly rough.E7734063.According to the last paragraph, _.the length of all paragraphs should be the samethe middle paragraphs should be shorter than the beginning and ending onesthe middle paragraphs should be longer than the beginning and ending onesE7734074.When you write senten

20、ces of different lengths, _.the structure of the sentences will also be differentthey will have the same structureyour variation will have no effect on the sentence structure试题编号:E773409答案:5.In the following statements, which is true about a short paragraph?It is less important than a long paragraph

21、.It can be used to express emphasis.You have to put a short paragraph after several short paragraphs.E773411结束子试题:31.Although language is an important part of communication, communication is not simply a matter of understanding and speaking a language. It involves transmitting an idea and understand

22、ing someone elses idea. People from different cultures think differently about various issues than do North Americans. The ability of a North American to speak in three different languages still may not enable him or her to understand the issues from the viewpoint of those from another culture.Cross

23、-cultural communication differs from the more familiar within-culture communication situations in that there are systemic differences in the assumptions made by people of different cultures. Being aware of and understanding these different assumptions can help improve communication and relationships

24、.The major problems of intercultural communication occur in perception and in attribution of meaning. Communication is defined as a “dynamic process whereby human behavior, both verbal and nonverbal, is perceived and responded to.” People respond according to their perceptions, not necessarily accor

25、ding to what the transmitter believes he or she is communicating. This is an interactive process.E773412开始子试题:1.People from different cultures think differently about various issues than do North Americans. This sentence means _.Other people have deeper understanding than the North Americans.B.Other people understand more issues than the North Americans.Other people may understand things in a way different from that of the North Americans.E77341