大型赛会志愿者礼宾部常用英语文档格式.docx

1、16、I want to borrow China Daily of these days. 我要看这几天的 中国日报。Please get some copies of China Pictorial for me,请拿几份中国日 报给我。17、All right, If 11 get it for you right away. 好的，我就去拿。18、Pardon me for interrupting. 对不起打扰你们To19、Please excuse me for coming so late. 请原谅我来迟了。20、Irm sorry I was so careless. 很抱歉我

2、太粗心21、May I know who I m talking with?（打时用） 请问您是哪位？22、Is there anything else I can do for you, madam? 这儿需要我帮忙吗？23、Don, t worry, madam. We 11 see to it. 夫人，别担心。我们会 照顾它的。24、I 11 report it to my manager. 我将向我的经理汇报。25、Yes, certainly, just leave it to us, sir.当然。您就将这件事留给我们去做吧。26、Glad to be of service. Pl

3、ease feel free to contact us anytime. 很高兴为您服务。有需要请随时通知我们。27、I m sorry I cannot guarantee, but I 11 do my best. 对不起，我不能保证，但我一定会尽我全力去做。28、My pleasure, I m happy everything was to your satisfaction.这是我的荣幸，我很高兴一切都能令您满意。29、Sorry, I have to go. Nice talking with you.对不起，我不得不走了。很您谈话很开心。30、There is no hurry

4、, sir. Take your time. 先生，时间充足.请您 慢慢31、What kind of rooms（foods） would you like to have? 您需要什么样的房间（吃什么样的菜）？32、您喜欢中国菜我马上去处理我马上派人How do you like Chinese food?33、I 11 look into the mater right away.这件事情。34、 I 11 send someone up to your room right away.到你的房间去。35、You may pay in cash or with credit card.

5、您可以付现金也可以用信用卡。36、The room is too hot. Is there any air-conditioning in this hotel? 房里太热，饭店有空调设备吗？37、 Why isnrt cool air turned on in such a hot day? I cant stand the heat.那在这样热的天气里为什么不开放冷气呢?我热得受不了。38、The room is very hot, and besides there are some mosquito s. Canyou do anything to it?房间里很热，还有蚊子，请想想

6、办法。常用短语礼宾部Concierge行生 Bell man / Bell boy门童 Doorman行 Luggage / Baggage行架 Luggage rack行存放处 Luggage Depository行车 Baggage trolley司机Driver导游 Tour guide电梯 Elevator洗手间Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费Tip雨伞 Umbrella接机服务 Pick-up service租车服务 Limousine service行寄存 Check bag

7、gage叫早服务Morning call贵重物品Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走Straight on常用词汇五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby

8、 lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager AM宾客关系主任 Guest relation officer GRO主管 Supervisor /领班 Captain楼层服务员 Room boy / Room waiter总台接待Receptionist / 维修人

9、员Repairman换钱 change money明信片postcard洗衣袋 Laundry bag小心轻放 Handle with Care / 请勿倒立 Keep Top Side Up常用句子Are these your baggage?这些是您的行吗？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ /让我来帮您拿吧。I hope Im not disturbing you.我希望没有打扰您。Just a moment, madam. Ir11 bring them to you right a

10、way.等一会儿，夫人。我马上送来。The bellboy will show you to your room, sir.先生，行生会送您到房间的。Here is your room key.给您房间钥匙。You maycan leave your luggage in the Concierge.您可以把行放在礼宾部。Would you like to check your luggage here?您要寄存行吗？Don t worry, your luggage will be sent up at once.别担心，您的行很快就会送上去的。When you check out, ple

11、ase call NO. 34and we 11 help you with your luggage immediately.如果您要退房，请致电34,我们将马上帮您运送行。May I know your room number? / What * s your room number, please?您能告诉我您的房间号吗？Do you mind if I put your luggage at here?我把您的行放在这里好吗？Would you like me to call a taxi for you? / Would you want a taxi?你需要我为你叫一辆出租车吗？

12、/需要出租车吗？About 30 minutes by taxi from here to Airport.从这里到机场大概需要30分钟。Im sorry to have kept you waiting /Sorry to have kept you waiting对不起让你久等了。Would you tell me your phone number?您能告诉我您的吗？After you, please. / You first, please.你先请。This way, please这边请。I see what your mean.我了解你的意思。 11 send the luggage

13、 up by another lift.我乘另一部电梯把行送上去。1、Bellboy 行生A.Greeting the guest at the door 迎接客人1）Welcome to HuaSheng JiangQuan Hotel&Town.欢迎光临华盛江泉城酒店。2）May I help you with your bags/luggage, sir?我来帮您提包吧，先生？3）How many pieces of luggage do you have?您有多少件行？4）I 11 show you to the Front Desk/ Lobby.我来带您去前台/大堂。5）This

14、way, please.这边请。6）There are too many people here, could you wait in line for registration, please?人挺多的，您请排队等候登记，行吗？7）Please enjoy your stay/Have a nice stay with us.祝您愉快。B.Showing guest to the room 带客进房1）I * 11 show you to room 1801.我带您去 1801 房。2）Let me take your luggage, are these all yours?我来替您提行，

15、这都是您的吗？3）Just a moment, please. I will bring a luggage cart.请稍等，我去推辆行车来。4）Are these your luggage?这些是您的行，对吗？5）Is there anything valuable or breakable in your bag/briefcase/suitcase?您的包/手提箱/皮箱里有什么贵重或易碎物品吗？6）Could you take care this bag by yourself, sir? I m afraid the contents might break.您能提着这个包吗，先生？

16、我怕里面的东西会摔 破。C.Taking the elevator 搭乘电梯1）Here we go to the elevator.电梯在这边。2）After you, sir.您先请o3）This way, please.这边请。4）Watch your step, sir.请慢走，先生。5）Which floor, sir?去哪一层，先生？6）Just a moment, please. The elevator will be here soon.请稍等，电梯马上就下来了。D.Inside the room 在房1）This is your room, after you, sir.这

17、是您的房间，您先请，先生。2）Where do I put your bags?/ May I put your luggage here?您的包放哪？ /我可以把您的包放这吗？3）Here is your room key. Is this the correct number of your bags? 给您房间钥匙，您的行件数对吗？4）Shall I open the curtains for you, sir? 我替您打开窗帘，好吗？5）Here is a brochure explaining hotel services.这里有个小册子介绍饭店各项服务。6）If you have

18、any question, you can dial “35，it is Housekeeping service center.假如您有任何问题，请拨客房服务中心“35”。7）And if you require anything, you can call Housekeeping or the Assistant Manager. 如有问题请打给客房或大堂副理。8）For all inquiries just lift your telephone receiver and ask for Housekeeping service center/ Reception. 有问题的话请打给客

19、房服务 中心/接待处。9）Is there anything else I can do for you, sir?先生，还有什么需要服务的吗？E.Take the luggage for check-out guests 为离店客人拿行1）I ve come for your luggage.我来取替您取行的。2）How many pieces of luggage do you have, sir?先生，您有几件行？3）May I have your room number?能告诉我您房间吗？ll come up to collect your bags. / I 11 have some

20、body to collect it right away.我马上派人来替您取行。5）Could you wait a moment in your room, please? We* 11 come at once. 您能在房间里稍等会吗？我们马上来。F.Deposit the luggage 寄存行1）What time will you pick up your luggage?您什么时候来取行呢？2）One suitcases and two bags, right? 一个皮箱，两个包，对吗？3）Is there any valuable thing need to declare?有

21、什么贵重物品您需要说明的吗？4）Please sign your name on the luggage tag.请在行牌上签上名 G.Mail service 邮寄服务1）The Mail is charged according to post office, s standard.邮寄按邮局标准收费。2）Here is your in-coming fax, sir. 您的传真，先生。（收进的传真）3）Your friend has already receive your out-going fax.您的朋友已经收到您发出的传真了。（发出的传真）H. Transfer the call

22、 转接1）If you need outside call, please dial 9 first, and then the number.要打外线的话，请先拨“9”，然后拨。2）One moment, please. 请稍等。3）I * 11 switch you to room 1501. 我给您转到 1501 房。 11 transfer your cal 1, You hold the line, please.我给您转，请别挂机。5）Just a moment, sir. I 11 put you through.稍等会，我替您接过去o 情景对话1,客人在门口时A car pul

23、ls up in front of HuaSheng JiangQuan Hotel &Town and a doorman goes forward to meet the Mr Steven, opening the door of the car for them.汽车停在了华盛江泉城大酒店门口，门童上前为Steven先生开车门。场景一：DoormanD：Good evening, sir and madam. Welcome to our hotel.门童D：晚上好。欢迎光临！Mr StevenS： Good evening.Steven先生S：D Excuse me, sir So

24、you have got altogether four pieces of luggage?D:对不起先生，您一共带了 4件行是吗？S Yes.D Ok. Leave it to me, sir. I 11 take care of your luggage.D：好的，让我帮您拿吧，我会照看好行的。S Thank you.S： oD Not at all. The Reception Desk is straight ahead. This way, please.不客气先生。总台就在前面，这边请。场景二： Excuse me, where is the restaurant?对不起，请问餐

25、厅在哪里？ We have Chinese restaurant and a western-style restaurant. Which one do you prefer?我们这里有中餐厅和西餐厅，您更喜欢哪个呢？S:d like to try some Chinese food today.s：今天我想来点中国菜。 Is on the First floor. This way, please.那在一楼，这边请。 What are the hours at the restaurant?几点有饭吃呢？ Lunch 10 : 30 a. m. to2 : 00 p. m. ； Dinne

26、r 5 1 00 to 9 1 00 p. m. .午餐是上午10点半到下午2点，晚餐是下午5点到晚上9点。 Thank you. Youfre welcome.2,带领客人到房间BellboyB： Is this everything, sir?B:这是全部的行吗，先生？ Yes, thatrs everything.是的。B： 0k, May I have a look at your room card?能不能让我看下您的房卡？ Oh, yes. is 1005.嗅，好的。我住1005房。 I see. Now please follow me. I 11 show you to you

27、r room.好的。现在我带您去您的房间。 Where is the Western restaurant?西餐厅在哪呢？ Oh, it s on the Second floor.在二楼，先生。 When will it open?什么时候开呢？ The service time is 9：00am. To 10：00pm.营业时间是早上9点到晚上11点。 OKo Here we are, sir. Room 1005. Let me help you to open the door.我们到了先生，1005房。让我帮您开门吧。门开后 You first, sir. Do you mind if I put your luggage at here?您先请先生，我把您的行放在这里好吗？ Itfs OK, Thank you many much,好的，非常感。 That/ s my job. How do you like this room?这是我们工作。房间如何呢先生？ Its very cozy. I like it very much.非常舒适，我很喜欢。