3938管理英语2试题及答案Word文档格式.docx

1、答案A 2.-How are you feeling now?A.Much better.B.Its OK.C.Thank you.答案A 3.-What time does the train leave?A.On Tuesday.B.In the morning.C.At half past five.答案C 4.-Good morning， Sunshine munity Center!May I help you?A.Id like to book one air ticket.B.Im glad to introduce myself to you.C.I need a plumbe

2、r to repair the water pipe in my kitchen.答案C 5.-Would you mind filling the questionnaire for me?A.No problem.B.Sorry， I cant go there.C.I really appreciate that.答案A 二、词汇与结构（共计30分，每小题2分） 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6.One day， our dreams will_reality.A.turnout B.turn into C.t

3、urn away 答案B 7.I dont know_.I just arrived here two minutes ago.A.whats going on B.how is going on C.who is going on 答案A 8.Write the telephone number down_you forget.A.on case B.in case C.under case 答案B 9._you prepare cross training plans， you need to consider both the pany benefits and the employee

4、 benefits.A.Although B.Even if C.As 答案C 10.We think that Smith should be told about his_condition as soon as possible.A.physic B.physic C.physical 答案C 11.We should keep in mind_the feedback is very helpful for planning future meetings and events.A.what B.that C.when 答案B 12.Im writing to_a position a

5、s a puter engineer in your pany.A.thank for B.wait for C.apply for 答案C 13.We_it very much that youve e to give us a timely ride.Otherwise we would miss the train.A.appreciate B.e_pect C.promise 答案A 14.We feel_with the inconvenience the service center brought us.A.disappointed B.worried C.surprised 答

6、案A 15.Customers_refuse to filling the questionnaire are not permitted to buy the product.A.what B.which C.Who 答案C 16.The music_like the singing of a bird.A.hears B.sounds C.listens 答案B 17.Our workers have been checking the heating system since you called us.I_you it will perform well soon.A.argue B.

7、affect C.assure 答案C 18._the fog， we should have reached the annual meeting site on time.A.Because of B.In spite of C.But for 答案C 19.His action is always_with his words.A.constant B.consistent C.continuous 答案B 20.We have to_our annual work report to the manager ne_t week.A.hand in B.handout C.hands u

8、p 答案A 三、阅读理解（共40分，每小题4分） 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage l Angry customers tend to aim their dissatisfaction and plaints at staff members.If this happens to you，you should remember that they are actually e_pressing their dissatisfaction about the pany and not about you as an i

9、ndividual.But if you wish to be successful in any business， then you have to learn how to handle angry customers.Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：Never argue back.You must stay calm and aim to satisfy the customer even i

10、n the most difficult situations.It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth.Make sure you listen more than you speak.By listening carefully， you will be able to

11、understand why the customer is plaining， so that satisfactory steps can be taken.Show that you care：Use every opportunity to e_press your apology and understanding.You have to show that you will do everything within your power to try and resolve the situation.This e_hibition of your concern will win

12、 the customer over.There will be a significant change in their behaviour.Control your anger and be patient.Learn to rela_ and calm yourself.Having patience with your customers and with yourself will go along way in winning over hostile customers.The above guidelines are very useful in every situatio

13、n in life and you can successfully tackle hostile circumstances by following them.If you follow the above tips， you are on your way to succeeding in your career.21.At whom do angry customers tend to aim their dissatisfaction and plaints? A.Staff members.B.pany managers.C.Those who acpany them.答案A 22

14、.When a customer shouts rudely at you， you should_.A.argue back and protect yourself B.keep quiet and leave the customer alone C.keep calm and listen carefully to the customer 答案C 23.The underlined sentence“Use your ears more than your mouth”means_.A.Your mouth is not more important for you than you

15、r ears B.You should listen more than you speak C.You should talk more than you listen 答案B 24.When dealing with an angry customer， which is NOT the right attitude? A.Be concerned.B.Be patient.C.Beam used 答案C 25.Which of the following statements is true according to the passage? A.When the customers p

16、lain， you neednt listen carefully.B.You neednt say sorry to those angry customers.C.You should rela_ yourself and try to understand the angry customers.答案C 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2 If you take the following steps， you can make a satisfactory annualreport.And you

17、r boss and other supporters will be impressed.Defining your acplishments.What difference did you make?What has changed in your munity or field because of your work over the past year?Take all of your activities over the last 12 months and divide them into three to five major acplishments.Less is mor

18、e：Be selective.If you include everything， the annual report bees cluttered with information.You should think about what you want to focus on， and then select statistics to represent that and highlight key achievements with photos， or case studies， etc.Adding visuals and charts：Visuals and charts can

19、 reduce the need for te_ts and details.And they will make the report more attractive.Its great if you produce a full color publication with lots of nice photography.Of course， it will depend on your resources.A strong call to action：A strong call to action at the end of your report will impress the

20、readers deeply.Make it clear what youd like your readers to do once theyve read it， such as donate， purchase services， etc.26.Before writing the report， you should gather all the work you have done over the past year.答案T 27.The contents of the report should be selective.答案T 28.The idiom“a picture is

21、 worth a thousand words”is appropriate here.答案T 29.The application of visuals and charts can make the report more boring.答案F 30.Ending the report with a strong call to action will offend he readers.答案F 四、翻译（共计20分，每小题4分） 31-35：请从以下A、B、C三个选项中选出最佳翻译，并将答案序号写在答题纸上。31.The more familiar interviewing feels

22、to you， the less an_iety you will feel with the process.A.你对面试越熟悉，在面试过程中你的焦虑就会越少。B.面试中熟人多，面试过程中你焦虑也会少。C.你熟悉面试多一点，面试中的麻烦就会少一点。答案A 32.Will you be involved in opening the new office? A.你会加人新办公室吗? B.你会参与开设新办公室的工作吗? C.你会被卷入到新办公室的工作中吗? 答案B 33.When you start a job， you must stick to it.A.一旦你开始了一件工作，你就得持之以恒

23、。B.一旦你开始了一件工作，他就得紧跟着它。C.当你开始一件工作的时候，他就得认真做。答案A 34.By the following week， when hes on his own， he feel she has a pretty good idea of what he needs to do， and how to go about it.A.直到跟着的那个星期，他一个人的时候，他感到对于自己需要做什么以及如何开始做非常清楚。B.到第二个星期，他一个人的时候，他感到对于自己需要做什么以及如何开始做有了一个很好的主意。C.到第二个星期，当他独立工作的时候，他感到对于自己需要做什么以及如何开始做非常清楚。答案C 35.Having patience with your customers and with yourself will go along way in winning over hostile customers.A.对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。B.对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。C.对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。答案B