3938管理英语2试题及答案Word文档格式.docx

3938管理英语2试题及答案Word文档格式.docx

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[答案]A2.--Howareyoufeelingnow?

A.Muchbetter.

B.It＇sOK.

C.Thankyou.

[答案]A3.--Whattimedoesthetrainleave?

A.OnTuesday.

B.Inthemorning.

C.Athalfpastfive.

[答案]C4.--Goodmorning，SunshinemunityCenter!

MayIhelpyou?

A.I＇dliketobookoneairticket.

B.I＇mgladtointroducemyselftoyou.

C.Ineedaplumbertorepairthewaterpipeinmykitchen.

[答案]C5.--Wouldyoumindfillingthequestionnaireforme?

A.Noproblem.

B.Sorry，Ican＇tgothere.

C.Ireallyappreciatethat.

[答案]A二、词汇与结构（共计30分，每小题2分）6-20题：

阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

6.Oneday，ourdreamswill_________reality.

A.turnoutB.turnintoC.turnaway[答案]B7.Idon’tknow_________.

Ijustarrivedheretwominutesago.

A.what＇sgoingonB.howisgoingonC.whoisgoingon[答案]A8.Writethetelephonenumberdown_________youforget.

A.oncaseB.incaseC.undercase[答案]B9._________youpreparecrosstrainingplans，youneedtoconsiderboththepanybenefitsandtheemployeebenefits.

A.AlthoughB.EvenifC.As[答案]C10.WethinkthatSmithshouldbetoldabouthis_________conditionassoonaspossible.

A.physicB.physicC.physical[答案]C11.Weshouldkeepinmind_________thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.

A.whatB.thatC.when[答案]B12.I＇mwritingto_________apositionasaputerengineerinyourpany.

A.thankforB.waitforC.applyfor[答案]C13.We_________itverymuchthatyou’veetogiveusatimelyride.Otherwisewewouldmissthetrain.

A.appreciateB.e_pectC.promise[答案]A14.Wefeel_________withtheinconveniencetheservicecenterbroughtus.

A.disappointedB.worriedC.surprised[答案]A15.Customers_________refusetofillingthequestionnairearenotpermittedtobuytheproduct.

A.whatB.whichC.Who[答案]C16.Themusic_________likethesingingofabird.

A.hearsB.soundsC.listens[答案]B17.Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.I_________youitwillperformwellsoon.

A.argueB.affectC.assure[答案]C18._________thefog，weshouldhavereachedtheannualmeetingsiteontime.

A.BecauseofB.InspiteofC.Butfor[答案]C19.Hisactionisalways_________withhiswords.

A.constantB.consistentC.continuous[答案]B20.Wehaveto_________ourannualworkreporttothemanagerne_tweek.

A.handinB.handoutC.handsup[答案]A三、阅读理解（共40分，每小题4分）21-25题：

阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。

PassagelAngrycustomerstendtoaimtheirdissatisfactionandplaintsatstaffmembers.Ifthishappenstoyou，youshouldrememberthattheyareactuallye_pressingtheirdissatisfactionaboutthepanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness，thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers：

Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.

Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefully，youwillbeabletounderstandwhythecustomerisplaining，sothatsatisfactorystepscanbetaken.

Showthatyoucare：

Useeveryopportunitytoe_pressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.Thise_hibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehaviour.

Controlyourangerandbepatient.Learntorela_andcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.

Theaboveguidelinesareveryusefulineverysituationinlifeandyoucansuccessfullytacklehostilecircumstancesbyfollowingthem.Ifyoufollowtheabovetips，youareonyourwaytosucceedinginyourcareer.

21.Atwhomdoangrycustomerstendtoaimtheirdissatisfactionandplaints?

A.Staffmembers.

B.panymanagers.

C.Thosewhoacpanythem.

[答案]A22.Whenacustomershoutsrudelyatyou，youshould_______.

A.arguebackandprotectyourselfB.keepquietandleavethecustomeraloneC.keepcalmandlistencarefullytothecustomer[答案]C23.Theunderlinedsentence“Useyourearsmorethanyourmouth”means_______.

A.YourmouthisnotmoreimportantforyouthanyourearsB.YoushouldlistenmorethanyouspeakC.Youshouldtalkmorethanyoulisten[答案]B24.Whendealingwithanangrycustomer，whichisNOTtherightattitude?

A.Beconcerned.

B.Bepatient.

C.Beamused[答案]C25.Whichofthefollowingstatementsistrueaccordingtothepassage?

A.Whenthecustomersplain，youneedn＇tlistencarefully.

B.Youneedn＇tsaysorrytothoseangrycustomers.

C.Youshouldrela_yourselfandtrytounderstandtheangrycustomers.

[答案]C26-30题：

请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。

Passage2Ifyoutakethefollowingsteps，youcanmakeasatisfactoryannualreport.Andyourbossandothersupporterswillbeimpressed.

Definingyouracplishments.Whatdifferencedidyoumake?

Whathaschangedinyourmunityorfieldbecauseofyourworkoverthepastyear?

Takeallofyouractivitiesoverthelast12monthsanddividethemintothreetofivemajoracplishments.

Lessismore：

Beselective.Ifyouincludeeverything，theannualreportbeesclutteredwithinformation.Youshouldthinkaboutwhatyouwanttofocuson，andthenselectstatisticstorepresentthatandhighlightkeyachievementswithphotos，orcasestudies，etc.

Addingvisualsandcharts：

Visualsandchartscanreducetheneedforte_tsanddetails.Andtheywillmakethereportmoreattractive.It＇sgreatifyouproduceafullcolorpublicationwithlotsofnicephotography.Ofcourse，itwilldependonyourresources.

Astrongcalltoaction：

Astrongcalltoactionattheendofyourreportwillimpressthereadersdeeply.Makeitclearwhatyou＇dlikeyourreaderstodooncethey＇vereadit，suchasdonate，purchaseservices，etc.

26.Beforewritingthereport，youshouldgatheralltheworkyouhavedoneoverthepastyear.

[答案]T27.Thecontentsofthereportshouldbeselective.

[答案]T28.Theidiom“apictureisworthathousandwords”isappropriatehere.

[答案]T29.

Theapplicationofvisualsandchartscanmakethereportmoreboring.

[答案]F30.

Endingthereportwithastrongcalltoactionwilloffendhereaders.

[答案]F四、翻译（共计20分，每小题4分）31-35：

请从以下A、B、C三个选项中选出最佳翻译，并将答案序号写在答题纸上。

31.Themorefamiliarinterviewingfeelstoyou，thelessan_ietyyouwillfeelwiththeprocess.

A.你对面试越熟悉，在面试过程中你的焦虑就会越少。

B.面试中熟人多，面试过程中你焦虑也会少。

C.你熟悉面试多一点，面试中的麻烦就会少一点。

[答案]A32.Willyoubeinvolvedinopeningthenewoffice?

A.你会加人新办公室吗?

B.你会参与开设新办公室的工作吗?

C.你会被卷入到新办公室的工作中吗?

[答案]B33.Whenyoustartajob，youmuststicktoit.

A.一旦你开始了一件工作，你就得持之以恒。

B.一旦你开始了一件工作，他就得紧跟着它。

C.当你开始一件工作的时候，他就得认真做。

[答案]A34.Bythefollowingweek，whenhe＇sonhisown，hefeelshehasaprettygoodideaofwhatheneedstodo，andhowtogoaboutit.

A.直到跟着的那个星期，他一个人的时候，他感到对于自己需要做什么以及如何开始做非常清楚。

B.到第二个星期，他一个人的时候，他感到对于自己需要做什么以及如何开始做有了一个很好的主意。

C.到第二个星期，当他独立工作的时候，他感到对于自己需要做什么以及如何开始做非常清楚。

[答案]C35.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.

A.对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。

B.对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。

C.对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。

[答案]B