SAP Workflow配置与管理手册.docx

1、SAP Workflow配置与管理手册Rio Tinto BSC WorkflowAdministration GuideTable of Contents1.IntroductionThe document provides an overview of monitoring and supporting workflow. This document discusses in brief, differentmethods of monitoring workflow, as well as SAP transactions used in workflow monitoring.This

2、 is intended for people who are providing workflow support to ABS project.The following sections will discuss resolving errors and monitoring performanceMonitoring(daily, weekly and monthly)Solution to Errors.Alert Management - WIPTraceability MatrixIssue LogSupport ContactsList of useful SAP transa

3、ctions are provided in the appendix.2.MonitoringMonitoring of workflow should be done on a daily, weekly and monthly basis. The following section discusses the steps involved in each time frame.Monitoring proactively allows the administrator to identify errors in the workflows. This is done by runni

4、ng specific reports that identify performance and workflow errors that have an impact on the business process. In order to log as a workflow administrator please follow the instructions in the document provided below.Useful transactions to assist you in daily workflow monitoring.Listed below are a n

5、umber of mon tasks that you will use to help you analyse and diagnose workflow errors and in daily monitoring.I have attempted to catch a generic group of tasks that can be used to analyse different workflows. When analysing a workflow, the following transactions will help you analyse errors and det

6、ermine solutions for workflow monitoring. These can be used to analyse a variety of different workflows and scenarios.PA20 Display HR master data.Useful transaction to help determine if the agent in the workflow you are investigating has the following valid attributes.Infotype 0105 munication In the

7、 organisational assignmentlook for a start and finish date. This will help you determine scenarios where the correct agent is in the workflow but he/she may not be active because their start date may not be till the beginning of the month for example in relation to the execution of the workflow yet

8、the workflow and the position they hold is active.Solution Speak to the team leader in the relevant functional area to determine the next step to be taken.Infotype - 0105 munication Check that the user has a valid email address. This is important as the workflow finds the agent who is the holder of

9、a position and then determines the agents email address from their HR master data.Solution If there is no email address in the users 0105 infotype, then a service call will need to be raised and assigned to the helpdesk to resolve. Also check this infotype for the position and also the org unit the

10、person belongs too.Use this infotype as a check for a SAP username. You will e across scenarios that a user may be active but has no username in SAP.Solution Raise or pass the service call on to the helpdesk so that they may process a SAP username for the user involved.Infotype 2001 Absences Very us

11、eful for checking to see if specific leave requests dates have been posted. This will help identify when working on leave requests if they have posted correctly into PA20.PTARQ - Display leave requestCrucial transaction to be used to determine a status of leave request. This transaction allows you t

12、o look at the workflow by personnel and for each leave request for that person.PO13D Display PositionThis transaction is very useful for determining purchasing limits to a position. When analysing a workflow in the PTP area, there will be scenarios where the purchasing limits for a PR for an agent t

13、o approve may not be sufficient.Also very useful for determining the relationships for a position. That is who the holder is of a position and and if any acting roles are assigned to this position.As the workflow is positional based with a pre determined $ limit any queries in your analysing will th

14、en need to be discussed with the PTP functional team.PPOSE Organisation and staffing display.A key transaction to use when identifying agents, their position and their relationship in the organisational structure.Also very useful for determining a mon scenario of looking for agents in an acting role

15、 in a organisational unit.SU01D User maintenanceVery useful for determining if a SAP username exists for a user and if they have an email address assigned to the user.SWI5 Workload analysisVery useful for looking into what work items a user has been assigned and also what the user has pleted. Once i

16、n SWI5 you can drill into the workflow and go to the workflow containers.SWI6 Display workflow objectThis transaction is used to identify specific workflows for a specific workflow object.Some of the more mon business objects used in this transaction to help analyse specific workflow tasks.BOR object typeBUS2009 Purchase requestionsBUS2034 Custom