旅游服务英语第一章PPT文档格式.ppt

1、Ihopeyouhadagoodjourney/trip.travel是旅行的统称，是不可数名词。如果要谈某“一次旅行”，则用journey或trip等。试比较：Myhobbiesaretravelandstamp-collecting.我的爱好是旅游和集邮。HowwasyourtriptotheUniteStates?你的美国之行怎么样？2）journey,voyage,trip,tour,excursion它们均表示某一次旅行。但又有差别：journey指（陆地上的）旅行。IwanttomakeajourneytotheSouthwestChina.voyage指（水上）旅行；航行（=aj

2、ourneyusu.long,madebyboatorship）.WhenIgiveupworkIamgoingtomake/takealongseavoyage.trip指（短途）旅行（=ajourneyusu.short）.Wemade/tookatriptoTaiwan.excursion指（结伴或团体）短途旅行（=ashortjourneymadeforpleasureusu.Byseveralpeopletogether）.误：ImadeanexcursiontoGuilin.正：WemadeanexcursiontoGuilin.tour指（访问几个地方后返回到出发地的）旅行（=a

3、journeyduringwhichseveralplacesofinterestarevisited）.误：Theywillgoonajourney/triparoundtheworld.正：Theywillgoonatouraroundtheworld.tour表示履行一周再转会到远出发地点，在强调这种含义时，不可用journey,trip等词。Imade/wentonatourtoHongkong.Imade/wentonatourofHongkong.其它词后都可用to,tour则不可。再如：Thetroupe（马戏团）ison（a）tourinEurope.Wearestarting

4、on（a）tourof/roundEurope.TheDutiesandRolesofaTourGuide.TheQualificationsforBeingaGoodTourGuide.TheWorkingProceduresofsTourGuide.TheQualificationsforBeingaGoodTourGuide-TwoPQfactors1.theprofessionalqualifications（职业要求）-ASK1）attitude（态度）2）skills（技能）-managementskill（管理技能）,languageskill（语言技能）,listeningsk

5、ill（聆听技巧）andobservingskill（观察力）3）knowledge-politicalandgovernmentalstructure（政策知识）,physicalaspectsofthecountry（地理知识）,economicdevelopment（经济知识）,socialscene（社会知识）,history（历史知识）,religion（宗教知识）,specialtopics（热点话题）2.personalqualities（个人素质）1）goodpersonalityhealthy（健康）,kindnessandfriendliness（善良友好）,underst

6、anding（善解人意）,punctuality（准时）,responsibility（负责）,determination（果断）,livelyandout-going（活泼开朗）2）goodmannersattire（服饰）,greeting（问候）,talking（谈吐）,onthetopicsofconversation（话题）.TheWorkingProceduresofaTourGuide1.Preparations准备工作2.MeetingonArrival迎宾工作3.OnTour接待工作4.DepartureandPostTour送客工作1.Preparations准备工作Rea

7、dtheProgram认真阅读接待计划ResearchontheTourists充分了解客人MakeaReservationinHotel预定饭店BookingCoach订车ArrangeMeals订餐Confirmtheplane,train,orShip确定飞机、火车、轮船到达时间ContactthetravelAgencyThatIsinChargeoftheTour做好与下一站接待社联系事宜CollectPamphletsandGetThingsNeededReady做好物质准备2.MeetingonArrival迎宾工作ArriveattheMeetingSitesonTime准时到

8、底接待地点GreetingtheGroup向团队问好LiaisewiththeGroupLeader与领队联系GiveSelf-introduction自我介绍LeadThemtotheCoach照顾客人上车MakeaWelcomeSpeech致欢迎词BrieftheLocalConditionandIntroducetheHotel简单介绍当地情况和饭店DistributePamphlets分发宣传册AssisttheTouriststocheckin帮助团队办理入店手续InformtheMeetingTimeandArrangetheMorningcall,andTelltheTouris

9、tsthePlaceforBreakfastandthetimeforLuggageCollection告之客人集合时间，叫早时间，早餐时间和出行李时间ChecktheLuggageandAssisttheTouriststoTheirRooms3.OnTour接待工作ArriveAheadoftime提前到达集合地点GreettheTouristsandDotheCounting向客人问好并清点人数BriefRoutine简单介绍游览日程安排DistributePamphletsandMaps分发景点介绍图册GiveCommentariestoSightseeingSpots介绍景点概括Re

10、mindtheTouriststoTakeTheirValuables抵达景点时，提醒客人带好贵重物品4.DepartureandPostTour送客工作Re-checkETD（theEstimatedTimeofDeparture）核实飞机起飞时间HelptheTouriststoCheckOut帮助客人办好离店手续GiveaFarewellSpeech致欢送词StandbyfortheAirplanetoTakeOff地陪应在客人所乘交通工具启动后方可离站WriteaWorkReportAfterwards写好工作报告SettlingtheAccountwiththeOfficer报销与结

11、算Situation One Immigration and Customsq Learn how to go through“CIQ”（Customs,Immigration and Quarantine）inspectionsq Learn how to fill in Customs Declaration Formq Acquire vocabulary,sentence structures and ways of expression used in presenting Customs and Culture Background.Doyouknowtheproceduresof

12、departingfromaninternationalairport?Trytoputtheminorder.1.Gothroughthesecuritycheck2.Gothroughthecustoms3.Checkinatthecounter4.Boardtheplane5.PutluggagetagsontheluggageAfterlandingattheairport,youhavetogothroughthefollowingprocedures.Trytoputtheminorder.1.Enteringaforeigncountry2.Gettingofftheplane3

13、.Goingthroughthecustoms4.Collectingtheluggage5.Goingthroughtheimmigration2-4-3-5-1Ordinarytravelersshouldgothrough“CIQ”（Customs,ImmigrationandQuarantine）inspectionsbeforeenteringacountry.Lead-in1.customs:1）dutyonimportsorexports进口税，关税2）thegovernmentdepartmentresponsibleforthecollectionoftheseduties海

14、关paycustomsonsth为某物缴纳关税Howlongdoesittaketogothroughcustoms?过海关要用多长时间？adj.acustomsofficer,check海关官员、检查customsduty,formalities海关税、手续2.immigrationn.1）themovementofnon-nativepeopleintoacountryinordertosettlethere移民immigrationcontrols移民管制2）thepartofaport,airport,etc.wheregovernmentemployeesexaminethepass

15、ports,visas,etc.ofpeoplewantingtocomeintoacountry.（设于机场、港口等的）移民检查站（负责检查入境者的护照及文件）go/passthroughimmigration通过移民局检查adj.animmigrationofficial移民局官员Theimmigrationofficerstampedmypassport.移民官员在我的护照上盖了戳3.quarantine:thepartofaport,airport,etc.wheregovernmentemployeesexaminethesuspecteddiseaseofpersonsoranim

16、alsarrivingfromabroad,topreventthespreadofdisease（在港口或边境为避免疾病传染对人畜等的）拘留,隔离措施；检疫局处keepinquarantineforaweek接受一星期的检疫隔离adj.quarantineregulations检疫隔离的规定“C”代表代表CUSTOMS（海关检查）检查行李、货品、违禁品、课税品等。“I”代表代表IMMIGRATION（入出境管理检查旅客护照、签证、机票、团队名单等。“Q”代表代表QUARANTINE（卫生检疫）对旅客、货物、交通工具进行检疫。S Security check（ecurity check（安全检查安全检查）近年来由于劫持飞机事件时有发生，因此各国对登机旅客一般都要进行一定的安检。主要是禁止携带武器、凶器、爆炸物等。检查方式包括过安检门、用磁性探测器检查、搜身