前厅常用英语培训(1)PPT课件下载推荐.ppt

1、2、Sorry,Ive dialed the wrong number.对不起，我拨错号了。3、May I speak to your general manager?能和你们总经理说话吗？Speaking我就是。4、Sorry,he is not in at the moment.对不起，他现在不在。v5、Would you like to leave a message?您要留口信吗？v6、Pardon.对不起，请再说一遍，好吗？7、I beg your pardon.对不起，请再说一遍，好吗？祝贺语祝贺语1、Congratulations!祝贺您！2、Happy birthday!生日快

2、乐！3、Happy new year!新年快乐！4、Merry Christmas!圣诞快乐！5、Have a nice holiday!假日快乐！6、Wish you every success!祝您成功！答谢和答应语v1、Thank you（very much）.谢谢您（非常感谢）。v2、Thank you for your advice（information,help）感谢您的忠告（信息、帮助）。v3、Its very kind of you.谢谢，您真客气。v4、You are welcome/Not at all.不用谢v5、Its my pleasure.非常高兴为您服务。（Wi

3、th pleasure.）（My pleasure.）v6、I am at your service.乐意为您效劳。v7、Sorry to have kept you waiting.对不起，让您久等了。征询语v1、Can（May）I help you?我能帮您什么吗？Yes,please.好的。v2、What can I do for you.我能为您干点什么？v3、Is there anything I can do for you?有什么能为您效劳的吗？v4、Just a moment,please.请稍等一下。v5、May I use your phone?我能借用您的电话吗？vCer

4、tainly.当然可以。Yes,of course.当然可以。指路用语v1、Go upstairs/downstairs.上楼/下楼。v2、Its on the second（third）floor.在二（三）楼。v3、Where is the washroom（restroom,elevator）?请问盥洗室（休息室、电梯）在哪儿？v4、This way,please.请这边走Turn left/right.往左转/右转。v5、Its in the lobby near the main entrance.在大厅靠近大门。v6、Its in the lobby at the end of t

5、he corridor.英英krd 美美krdrv在大堂走廊尽头。提醒用语v1、Mind（Watch）your step.请走好。v2、Please be careful.请当心。v3、Please dont leave anything behind.请别遗忘您的东西。v4、Dont worry.别担心。v5、Take it easy.放心好了。v6、Please dont smoke here.请不要在这边抽烟。告别语v1、Goodbye.再见。v2、See you late.再见。v3、Good night.晚安。v4、See you tomorrow.明天见。v5、Goodbye an

6、d thank you for coming.再见，谢谢您的光临。v6、Goodbye and hope to see you again.再见，希望再见到您。v7、Have a nice trip!一路平安！v8、Wish you a pleasant journey!Good luck!祝您旅途愉快！祝您好运！前厅英语词汇前厅英语词汇vaccounting desk 帐务处 price list 价目表 v check,cheque 支票 sign（动）签字 form 表格 vreservation 预订 pay（动）付款 reception desk 接待处 v reservation

7、desk 预订处 luggage office 行李房vpostpone（动）延期ps（t）pn;pspn cancel（动）取消vnote 纸币 coin硬币 lobby 前厅 identification card 身份证vcharge（动）收费 bill 帐单 luggage label 行李标签v v overbooking 超额订 房 passport护照 fill in the form 填表前厅英语词汇前厅英语词汇v registration form rdstren 登记单 umbrella 雨伞vwelcome card欢迎卡 C/I（check-in）入住 C/O（chec

8、k-out）退房vno-show 有预订未入住 change room 换房 complain 投诉vextension of stay 续住kstnn complimentary 免费赠送vpreferential rate 优惠价,prefren（）l commercial rate 协议价vconfirm/confirmation 确认 discount 折扣 room rate 房价vtariff 房价表trf luggage/baggage 行李客房物品词汇客房物品词汇vextra bed 加床 pillow 枕头 towel 毛巾 password 密码 vwardrobe 衣柜w

9、drb bath robe 浴袍 rb vsafety deposit box 保险箱 slippers（a pair of）拖鞋 vsewing kit 针线包 s ice cubes 冰块冰块vmini bar 小酒吧 mineral water 矿泉水 laundry bag 洗衣袋 vironing board 烫衣板an socket插座 vtransformer多功能插座（电压转换插座）trnsfrm 客房物品词汇客房物品词汇vkettle 电热水壶 ket（）l tooth brush 牙刷 v hair dryer电吹风 room service 送餐服 务 map 地图vas

10、htray 烟灰缸 tre match 火柴 remote control 遥控器 vbath foam 沐浴液 fm shampoo洗发水 mpu v v quilt cover被套 quilt被子 bathing towel浴巾 be tal vcomputer电脑 keyboard键盘 mouse鼠标前台常用句型前台常用句型v办理办理check-in时（时（1）vHave you made a reservation with us?您有预订吗？vJust a moment while I check,you have a reservation for a single room fo

11、r tonight.请稍后，我查一下。您预订了今晚一间单人间。请稍后，我查一下。vFor a double/single room,the price would be 458 RMB one night.单人单人房或双人房房价为房或双人房房价为458元。元。vWhat kind of room would you like（or prefer）?您希望要什么样的房间？vDo you want a single room or a double room?你想要单人房还是双人房你想要单人房还是双人房？vHow long do you plan to stay here?你打算住多久？vYou

12、should pay a deposit of 800 RMB beforehand.您应预付您应预付800元订金。元订金。前台常用句型前台常用句型v办理办理check-in时（时（2）v Are you going to pay in cash or by credit card?您准备用现金还是信用您准备用现金还是信用卡付款？卡付款？vThis is a receipt rsit for paying in advance,please keep it。这是预。这是预付款收据请收好。付款收据请收好。vCould you fill in this form,please?请填写这份表格。vC

13、ould you sign your name,please?请签上您的姓名。vWould you please give me your passport?We need it for registration.请把护照给我请把护照给我,好吗？我们登记时需要好吗？我们登记时需要vHeres your room key，your room number is 1111 and the lift is just on the corner。这是您的。这是您的 房卡房卡,房号是房号是1111，电梯就在拐角处。，电梯就在拐角处。前台常用句型前台常用句型v办理办理check-in时（时（3）v The

14、 elevator is equipped with entrance guard system,please brush your card to go upstairs 电梯装有门禁系统，上楼请刷房卡。电梯装有门禁系统，上楼请刷房卡。vThe porter here will take your luggage and show you the way.行李员会为行李员会为您带路并帮您将行李送到房间。您带路并帮您将行李送到房间。vWish you have a nice evening！祝您有一个愉快的晚上！vYour room rate doesnt include breakfast,but you can pay it altogether when you check out.房费不含早餐，但是可以退房一起结算。房费不含早餐，但是可以退房一起结算。vWestern restaurant is just in the lobby，you can enjoy your breakfast there from 7 to 10.西餐厅在大堂处，西餐厅在大堂处，7点到十点供应早餐。点到十点供应早餐。前台常用句型前台常用句型v办理办理Check-out时（时（1）vPlease show me you room