合肥方莱国际大酒店前厅部英语培新资料---刘庆20171118文档格式.docx

1、销售部 Sales and marketing Department人力资源部 Human resource Department培训部 Training Department康乐部 Recreation Department工程部 Engineering Department保安部 Security Department财务部 Financial Department采购部 Purchasing Department营业场所名称 Names of business place前 台 Front Office 礼宾部 Concierge商务中心 Business Center 总 机 Oper

2、ator健身中心 Fitness center 大堂吧 Lobby Bar咖啡厅 Coffer Shop 收 银 Cashier美容美发 Beauty Salon 商 店 Store/shop中餐厅 Chinese Restaurant 西餐厅 Western Restaurant职位 Position 总经理 General Manager 副总经理 Assistant general Manager 经 理 Manager秘书 Secretary大堂副理 Assistant Manager 收银员Cashier主管 Supervisor 领班 Captain客房服务员 Attendant

3、接待员 Receptionist接线员 Operator行李员 Bellman月 份 Month一 月 January 二 月 February三 月 March 四 月 April五 月 May 六 月June七 月 July 八 月 August九 月 September 十 月 October十一月 November 十二月 December星 期 Week星期一 Monday / Mon 星期二 Tuesday/ Tue 星期三 Wednesday / Wed 星期四 Thursday/ Thu 星期五 Friday/ Fri 星期六 Saturday/ Sat 星期日 Sunday/

4、 Sun礼貌用语 Courtesy English1、Good morning/afternoon/evening, Sir/Madam. 早上好/下午好/晚上好,先生（女士）。2、Nice to meet you. 很高兴见到你。3、How do you do?/ How are you? 你好吗？4、Welcome to our hotel. 欢迎光临我们酒店。5、Have a good time. 祝您过得愉快！ 6、Just a moment, please. 请稍等一下。 7、Dont worry about it别担心。8、I beg your pardon? （or Pardon

5、?） 对不起，请再说一遍好吗？9、Certainly.当然可以。10、Of course.当然可以。11、Im sorry, thats not allowed. 对不起，这是不允许的。12、No, Im afraid not.不，恐怕不行电话用语 Telephone sentences1、Wait a moment, please. 对不起，请稍等。2、I beg your pardon? / Pardon? 对不起（我没听清楚）。3、Could you speak a little slower, please？请您稍微讲慢一点。4、What number are you calling?

6、 请问对方什么电话号码。5、Could you hold the line, please? 请不要挂机。6、You are wanted on the phone, Mr. Bellow.贝罗先生，有您的电话。7、Please hold the line. Ill put you through in a minute. 请稍等，马上为您接通。8、Ill switch you to Room 1120. 我马上给您接1120房间。9、Im sorry the extension is busy just now. 对不起，电话分机刚才占线。答谢用语 Thanks and answer1、Th

7、ank you （very much） 谢谢您（非常感谢）2、Thanks a lot.多谢。3、Its very kind of you. 谢谢，您真客气。4、You are welcome. 不用谢。5、Not at all. / Dont mention it.不用谢6、It is my pleasure. 非常乐意为您服务。7、I am at your service. 随时为您服务。8、That is all right. 没关系。征询语 Consult1、 Can I help you? /How may I help you? / What can I do for you?我能

8、为您做些什么？2、 Is there anything I can do for you? 有什么能为您效劳的吗？3、What else do you want? / Is there anything else? 您还要别的什么吗？4、If you need any thing else? just feel free to tell me. 如果您还需要别的什么，尽管告诉我好了。5、Excuse me, may I have your name? 对不起，请问您怎么称呼？提醒用语 recalling words1、Watch your step. 请走好。2、Be careful, ple

9、ase. 请小心。3、Do not worry. 别担心。4、Take it easy. 别紧张。5、Please do not smoke here. 请不要在这吸烟。6、Please do not leaving anything behind. 请别忘了您的东西。道歉 Apology1、I am sorry. 对不起。2、Sorry to keep you waiting. 对不起，让您久等了。3、Wait a moment, I will ask somebody to handle it. 请稍等，我马上叫人来处理。4、Im sorry.很抱歉。5、Excuse me.对不起。6、S

10、orry to have kept you waiting. 对不起，让您久等了。7、Sorry to interrupt you. 对不起，打扰了。8、It doesnt matter.没关系。9、Never mind.不要紧，没关系。告别 Farewell1、Goodbye. 再见。2、Good night. 晚安。3、See you later. 一会见。4、See you later （tomorrow）. 以后（明天）见！5、Have a good/nice trip. 旅途愉快。6、Wish you have a pleasant journey. 祝您旅途愉快。7、Good lu

11、ck. 祝你好运。8、Goodbye and thanks for coming. 再见，感谢您的光临。9、Goodbye and hope to see you again.再见，欢迎下次再来。10、Have a good rest. 祝您休息好！指引方向Asking and giving directions1、This way, please. 这边请。2、Go ahead, and turn to the left/right. 往前走，然后左/右转。3、It is on the second floor. 在二楼。4、It is next to 紧靠着5、It is opposite

12、 the 在的对面。6、 I will take you there. 我带您去。7、 Go upstairs to the third floor. 往楼上走到三楼。8、 Take the lift to the third floor. 乘电梯到三楼。9、 The lifts are in the lobby near the main entrance. 电梯间在大厅靠大门外。10、Lets take the elevator up to the second floor. 让我们乘电梯上二楼。11、Where is the toilet? 卫生间在哪？12、There is a washroom at the end of the corridor.洗手间在走廊尽头。13、After you , please. 您先请。14、Walk straight ahead.一直往前走。15、Turn left （ right ）.往左（右）转。16、Go upstairs （downstairs）. 上（下）楼。第二章 客房预订How much is the room? 房租是多少钱？Id like to extend my reservation for one more night. 我想将预定再延长一晚We will extend the reservation