案例：英国石油公司的知识管理实践和经验PPT文档格式.ppt

1、a way to get people talking in the right wayWhat I know What you knowWhatspossible?What weboth know ActionsBPs knowledge management frameworkIndividuals&TeamsGoalsResultsUsingKnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeFinding solutions to business issues!?Who knowsWhat is knownBusinessIs

2、sueKnowledge in people and networksCaptured KnowledgeIndividuals&TeamsGoalsResultsUsingKnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeBPs knowledge management frameworkAfter Action Reviews:Learning duringFour Simple Questions:What was supposed to happen?What actually happened?Why was there a

3、 difference?What can you learn from it?Col.Ed Guthrie,US Army15 minute team debrief,conducted in a“rank-free”environment.Retrospects:Learning after doingWhat was the objective of the project?What did we achieve?What were the successes?Why?!How can we repeat the success?What were the disappointments?

4、How can we avoid them in future?Marks out of 10Facilitated,forward looking team meeting,soon after the project has endedA fewmoreWhat are the top ten things I need to know?Where can I get more detail?What can I re-use?Who can I talk to?Even moreStillMoreMoreLessonsMore LessonsLessonsLearnedContext a

5、nd detail where and when you need it“Knowledge in people and networksCaptured KnowledgeIndividuals&TeamsGoalsResultsUsingKnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeRecapTime for some audience participation!KM StrategyInnovationOrganisationLearningCapturing12345ScoreBasicPerformanceHighPe

6、rformanceKM Assessment exercise KM Strategy.Innovation.Getting the organisation right.Learning before,during and after.Capturing Knowledge.JJ!NN3rd KM&OLConferenceChris CollisonBPSomething to share（KM Strategy）Something to learn（Innovation）!KM Strategy.Innovation.Getting the organisation right.Learn

7、ing before,during and after.Capturing Knowledge.JJ!NNPlans Identify gaps Find and prioritise practices to close gaps Develop action plans Implement actions Appoint accountability Share learningDelivery Apply targets Embed in PerformanceContractTargetsMeasurement&Intervention Assessment tool Benchmar

8、k External challenge6 Expectations ofOperational Excellence1.Use the Right People&Processes2.Cause No Harm to People orEnvironment3.Eliminate Unplanned Outages4.Effectively Prioritise&Execute5.Optimise Production6.Minimise CostsPlanned WorkHow does it work?Every business unit benchmarks itself again

9、st a set of key“practices”using a common assessment toolTargets for improvement are agreed by business units,and offers and requests are recordedResults are collated and analyzed and a“big picture”is createdThrough a“dating agency”,business units are brought together to share their strengths Good pr

10、actices,tools,offers and requests are made widely available through an intranet“community centre”Morale&MotivationEnsure CompetencyShare,transfer&embed know-howCommunicate effectivelyDrive Performance improvementManagement of Change Enhance Our Reputation With TheCommunity Get HSE Right Manage Green

11、house Gas Emissions Measure And Manage ProductionLosses Ensure Reliability Manage Corrosion Plan,Schedule and ResourcePrepare And Execute PlannedShutdown Optimise Resources Optimise Plant Performance Forecast Production Assure Product Quality Manage Process Consumables Budget Manage Spare Parts And

12、Stores Manage Organisational Effectiveness Manage Contracted（3rd Party）Services Manage Energy Efficiency Manage Water Manage Working Capital Manage Opex Budget 454321No level 1performersNo level 5performersMinimumMaximumAverageThe“Stairs”DiagramCooperRiverBulwerIslandLaveraChemicalsFeluyTexas CityKw

13、inanaCorytonFeluybvJolietGrangemouthGeelNetherlandsDecaturHullFPSTrinidad OilHigh desireto improveHigh performance5432101234Gap between current and targetPerformanceManage CorrosionInstant Chat.Hi ChrisWhat shift pattern are you working?Hi Geoff!Im on C-shift 12 hours on/off over 4 days?Do you do something similar in Kwinana Refinery?A shared newspaper.A living toolbox.What we coveredAn introduction to BPs knowledge management framework,tools and