案例:英国石油公司的知识管理实践和经验PPT文档格式.ppt
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awaytogetpeopletalkingintherightwayWhatIknowWhatyouknowWhatspossible?
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Whywasthereadifference?
Whatcanyoulearnfromit?
Col.EdGuthrie,USArmy15minuteteamdebrief,conductedina“rank-free”environment.Retrospects:
LearningafterdoingWhatwastheobjectiveoftheproject?
Whatdidweachieve?
Whatwerethesuccesses?
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Howcanwerepeatthesuccess?
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Marksoutof10Facilitated,forwardlookingteammeeting,soonaftertheprojecthasendedAfewmoreWhatarethetoptenthingsIneedtoknow?
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Everybusinessunitbenchmarksitselfagainstasetofkey“practices”usingacommonassessmenttoolTargetsforimprovementareagreedbybusinessunits,andoffersandrequestsarerecordedResultsarecollatedandanalyzedanda“bigpicture”iscreatedThrougha“datingagency”,businessunitsarebroughttogethertosharetheirstrengthsGoodpractices,tools,offersandrequestsaremadewidelyavailablethroughanintranet“communitycentre”Morale&
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HiGeoff!
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DoyoudosomethingsimilarinKwinanaRefinery?
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