1、Verbal(words spoken)Vocal(tone,range,appeal,credibility of voice)Visual(physical appearance,clothing,gestures,eye contact)7%38%55%CommunicationSkills“Without effective delivery,a speech of the highest mental capacity can be held in no esteem.With effective delivery,even one with moderate abilities m
2、aysurpass those of the highest talent.”-Cicero“The man who can think and does not knowhow to express what he thinksis at the level of him who cannot think.”-PericlesThe Importance of Communication SkillsCommunication Skills=Fake?Most important factor is PASSION!If youre passionate,your vocal&visual
3、skills will come naturally.Passion could come from subject,experience,or environment.“There is just one sure cure for bad speeches Get truly excited on the subject,and 99 percent of the faults of your speaking will disappear.”-Robert Montgomery But there are skills to be learned.Like reading,writing
4、,typing.Must learn this,if you want your work to be understood!Verbal SkillsBe simple and clear!Dont ramble.Stop to think if you need to.Example one:Dan Quayle celebrates democracy:Example two:Dan Quayle trying to say“A mind is a terrible thing to waste”Verbal SkillsSpeaking is not like writing!Use
5、simple words.Dont use complex sentences.Can you understand this:Dont use ambiguous words in speech.Vocal SkillsProject&resonate your voice.No“UM”s and“ER”s.(Pause instead).Silence is a tool(To draw attention).Vocal SkillsPlay your voice with pitch and tempo.To amplify a point,slow down,speak loudly,
6、exaggerate inotation,pause in the right places.“You are right.I am wrong”Stalin to Trotsky“Ask not what your country can do for you;ask what you can do for your country”-John F.KennedyBAD EXAMPLE:“I welcome this kind of examination,because people have to know whether their president is a crook.Well,
7、Im not a crook.”-Richard M.NixonDont use it everywhere!Vocal Skills:Same message;many ways to deiverJohn Kennedy:“You need to contribute to your country”“Ask not what your country can do for you;ask what you can do for your country”.Quayle vs.Benson Debate:Quayle:I have as much experience in the Con
8、gress as Jack Kennedy did when he sought the presidency.Answer 1:“Jack Kennedy is better than you.”Answer 2:Senator,I served with Jack Kennedy.I knew Jack Kennedy.Jack Kennedy was a friend of mine.Senator,youre no Jack Kennedy.“Vocal Skills:EnthusiasmPassion&Enthusiasm!If youre not passionate,why sh
9、ould we care?Example:Martin Luther KingI have a dream.That one dayThis nation will rise upLive up to the true meaning to its creed:We hold these truths to be self-evidentThat all men are created equal.Visual SkillsVisual Skills THE most importantAppear trustworthy&respectful.US Election 1960 was won
10、 on visual skills.Components of Visual SkillsEyesBodyHandsFaceVisual Skills EyesLook forward at audience(trust)Dont shift eyeballs;dont look in corner.Dont look too much at computer screen or your notes.Look at peoples faces(not eyes)3-6 seconds per person.Shift randomly.Nod,smile,use facial express
11、ion.Visual Skills BodyStand up when talking.Walk around=informal.Dont:Rock,shake,lean too much.Visual Skills HandsGesture complements talk.Should come naturally,without thinking.Make sure they match!Need to exaggerate a littleEspecially with large audience.Dont fidget or put in pocket.Videotape whol
12、e talk&watch.Visual Skills FaceShow emotion!Most of the time:“I care a lot about this.”“I really believe in this.”“I love my work.”Sometimes(in response to questions).“This is the most outrageous thing Ive ever heard.”“I will have nothing to do with this.”What Youll Learn Today:A21 secrets to becomi
13、ng a good speaker.Preparing the TalkAlways OVERPREPARE!Preparation includes:Researching the background.Organizing the talk.Writing the slides.Rehearsing the talk.Last minute things.Researching the BackgroundWhen youre invited,find out:How long is the talk?Whats the topic?(Say no if you dont care abo
14、ut the topic).Whos the audience.Once you say yes,you are COMMITTED to do a great job.Organizing the TalkYoure the salesman.First lesson for salesmen:“Tell them what youre going to say.Say it.Tell them what you said”Very similar to your paper!The Central Message(it)People will not remember everything.Have ONE clear walk-away message.What do you want people to remember in 3 months?The answer to the question:“How was the talk?”Repeat it!The OpeningSay something provoking!Give
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