015培训师资料(Microsoft)-PPT课件下载推荐.ppt
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Verbal(wordsspoken)Vocal(tone,range,appeal,credibilityofvoice)Visual(physicalappearance,clothing,gestures,eyecontact)7%38%55%CommunicationSkills“Withouteffectivedelivery,aspeechofthehighestmentalcapacitycanbeheldinnoesteem.Witheffectivedelivery,evenonewithmoderateabilitiesmaysurpassthoseofthehighesttalent.”-Cicero“Themanwhocanthinkanddoesnotknowhowtoexpresswhathethinksisatthelevelofhimwhocannotthink.”-PericlesTheImportanceofCommunicationSkillsCommunicationSkills=Fake?
MostimportantfactorisPASSION!
Ifyourepassionate,yourvocal&
visualskillswillcomenaturally.Passioncouldcomefromsubject,experience,orenvironment.“ThereisjustonesurecureforbadspeechesGettrulyexcitedonthesubject,and99percentofthefaultsofyourspeakingwilldisappear.”-RobertMontgomeryButthereareskillstobelearned.Likereading,writing,typing.Mustlearnthis,ifyouwantyourworktobeunderstood!
VerbalSkillsBesimpleandclear!
Dontramble.Stoptothinkifyouneedto.Exampleone:
DanQuaylecelebratesdemocracy:
Exampletwo:
DanQuayletryingtosay“Amindisaterriblethingtowaste”VerbalSkillsSpeakingisnotlikewriting!
Usesimplewords.Dontusecomplexsentences.Canyouunderstandthis:
Dontuseambiguouswordsinspeech.VocalSkillsProject&
resonateyourvoice.No“UM”sand“ER”s.(Pauseinstead).Silenceisatool(Todrawattention).VocalSkillsPlayyourvoicewithpitchandtempo.Toamplifyapoint,slowdown,speakloudly,exaggerateinotation,pauseintherightplaces.“Youareright.Iamwrong”StalintoTrotsky“Asknotwhatyourcountrycandoforyou;
askwhatyoucandoforyourcountry”-JohnF.KennedyBADEXAMPLE:
“Iwelcomethiskindofexamination,becausepeoplehavetoknowwhethertheirpresidentisacrook.Well,Imnotacrook.”-RichardM.NixonDontuseiteverywhere!
VocalSkills:
Samemessage;
manywaystodeiverJohnKennedy:
“Youneedtocontributetoyourcountry”“Asknotwhatyourcountrycandoforyou;
askwhatyoucandoforyourcountry”.Quaylevs.BensonDebate:
Quayle:
IhaveasmuchexperienceintheCongressasJackKennedydidwhenhesoughtthepresidency.Answer1:
“JackKennedyisbetterthanyou.”Answer2:
Senator,IservedwithJackKennedy.IknewJackKennedy.JackKennedywasafriendofmine.Senator,yourenoJackKennedy.“VocalSkills:
EnthusiasmPassion&
Enthusiasm!
Ifyourenotpassionate,whyshouldwecare?
Example:
MartinLutherKingIhaveadream.ThatonedayThisnationwillriseupLiveuptothetruemeaningtoitscreed:
Weholdthesetruthstobeself-evidentThatallmenarecreatedequal.VisualSkillsVisualSkillsTHEmostimportantAppeartrustworthy&
respectful.USElection1960waswononvisualskills.ComponentsofVisualSkillsEyesBodyHandsFaceVisualSkillsEyesLookforwardataudience(trust)Dontshifteyeballs;
dontlookincorner.Dontlooktoomuchatcomputerscreenoryournotes.Lookatpeoplesfaces(noteyes)3-6secondsperperson.Shiftrandomly.Nod,smile,usefacialexpression.VisualSkillsBodyStandupwhentalking.Walkaround=informal.Dont:
Rock,shake,leantoomuch.VisualSkillsHandsGesturecomplementstalk.Shouldcomenaturally,withoutthinking.Makesuretheymatch!
NeedtoexaggeratealittleEspeciallywithlargeaudience.Dontfidgetorputinpocket.Videotapewholetalk&
watch.VisualSkillsFaceShowemotion!
Mostofthetime:
“Icarealotaboutthis.”“Ireallybelieveinthis.”“Ilovemywork.”Sometimes(inresponsetoquestions).“ThisisthemostoutrageousthingIveeverheard.”“Iwillhavenothingtodowiththis.”WhatYoullLearnToday:
A21secretstobecomingagoodspeaker.PreparingtheTalkAlwaysOVERPREPARE!
Preparationincludes:
Researchingthebackground.Organizingthetalk.Writingtheslides.Rehearsingthetalk.Lastminutethings.ResearchingtheBackgroundWhenyoureinvited,findout:
Howlongisthetalk?
Whatsthetopic?
(Saynoifyoudontcareaboutthetopic).Whostheaudience.Onceyousayyes,youareCOMMITTEDtodoagreatjob.OrganizingtheTalkYourethesalesman.Firstlessonforsalesmen:
“Tellthemwhatyouregoingtosay.Sayit.Tellthemwhatyousaid”Verysimilartoyourpaper!
TheCentralMessage(it)Peoplewillnotremembereverything.HaveONEclearwalk-awaymessage.Whatdoyouwantpeopletorememberin3months?
Theanswertothequestion:
“Howwasthetalk?
”Repeatit!
TheOpeningSaysomethingprovoking!
Give