酒店前台英语培训Word文件下载.doc

1、 I like a single room./I have a reservation for a single room我要一间单人房. /我订了一间的单人房。May I have your name, sir, please?请问先生用什么名字预订？B：My friend help me the book，She used the name of zhang peng我那个叫张朋的朋友帮我预定的房间Just a moment , sir. Let me check the reservation for you. 请稍等先生，让我为您查找。 May I have your passport

2、.请把您的护照给我一下Yes.Here you are.当然, 给您.Thank you.Mr Zhao.Please sign here 谢谢，赵先生，请在这里签个名。Yes.好的。Mr Zhao , How long would you like stay here?赵先生,请问您打算住多久？Just one night.只是一个晚上。Thank you. How would you like to pay the deposit? In cash or credit card?谢谢！请问押金是给现金或是刷卡呢?Credit card.信用卡。May I have your credit

3、card ?可以借用您的卡吗？Thank you for your credit card. Sir.Please sign here,谢谢先生的信用卡，请在这里签个名。Mr Zhao,Your room number is 8385. This is your room key.Here you are.赵先生,您的房间在3楼8385，这是是您的房卡。给您.Thank you .谢谢。Enjoy your staying.祝您入住愉快！C/O 退房Good morning ,sir. May I help you ?早上好，先生，请问有什么可以为您效劳？I would like to che

4、ck out.我想退房。May I have your room NO. sir?先生请问房号是多少？RM8385房间号码是8385Please wait for a moment, I will call housekeeping to check your room . 服务员正在为您查房，请稍等！Thank you sir.This is your bill , total is 1000. Please sign here,您好先生这是您的账单，共消费1000,请在这里签个名。是给现金或是刷卡呢?By credit card.May I have your credit card. s

5、ir?先生,请问可以借您的信用卡吗？Sure. Here you are .Thank you sir. Please sign here, 请在这里签个名。Yes好的Thank you for your credit card sir. This is your bill and card receipt.谢谢您的信用卡，这是您的账单及卡纸。Thank you.Bye!谢谢，再见！Good bye sir. And hope to see you again.先生慢走，欢迎再次光临！M/C 叫醒服务G：Good evening！This is Mr Baldwin in room 8303.

6、晚上好！我是RM8303的Mr Baldwin.R：Good evening, Mr Baldwin, What can I do for you ?晚上好，Mr Baldwin,有什么可以为您效劳？ tomorrow morning. I would like to morning call.明天早上我需要叫醒服务。Yes, what time would you like to call you tomorrow morning? 好的，请问您需要几点叫醒？G: l would like you to call me at 08:00请帮我下08:00的叫醒时间R: OK. So we will wake you up at 08:00 tomorrow morning ,Anything else in can do for you ?好的，明天08:00的叫醒服务，请问还有什么可以帮您的吗？ No , thanks .没有了，谢谢。 Good night晚安