员工满意度中英文对照外文翻译文献Word格式文档下载.docx

1、Employee Satisfaction: Communication Competence and Leadership Oriented Approach（员工满意度：沟通能力与领导导向）国外作者：IK Suher，CS Bir，E Engin，BE Akgoz文献出处：International Journal of Innovative Research andDevelopment,2016,5（5）:194-202字数统计：英文 3265 单词，19231 字符；中文 5450 汉字外文文献： Communication Competence and Leadership Ori

2、ented ApproachAbstract This research explores whether or not relationships between supervisor communicator competences, leadership style （Task- oriented vs. Relation- oriented） and employee job and communication satisfaction exist. Participants are 126 graduate students who works for （52 males and 7

3、4 female） a variety of organizations in Turkey. The findings signify that there is incontrovertibly positive and strong relationship between supervisor communication competence and employee communication satisfaction. In a similar way, relational leadership style has strong effect on employee commun

4、ication satisfaction. On the other hand, the results indicate that weak relationship between task-oriented leadership style and job and communication satisfaction. According the results communicator competence is the strongest significant standardized regression coefficient with the job and communic

5、ation satisfaction.Keywords: Employee communication, communication competence, leadershipstyle1.IntroductionEmployee satisfaction influence an individuals commitment to the company and also it has effect on employee performance and business success. Employee behavior and satisfaction are highly corr

6、elated to the organization success and because of this reason the researches on employee satisfaction is quite rich. Pincus （1986） investigated the effect of communication satisfaction on job performance, Helm （2011） studied about employees impact on corporate reputation, Cravens and Oliver （2006） m

7、entioned employees as key factor of reputation, Antoncic and Antoncic （2011） and Duboff and Heaton （1999） specified how employee satisfaction is important on business growth, Bulgarella （2005）, Hanna at all. （2004） remarked that employee satisfaction is a vital aspect for customer satisfaction, Brow

8、n et al. （1996） found out that positive employee behavior has strong and positive effect on customer satisfaction. Kattara et al. （2014） published a study about impact of employee behavior on customers overall satisfaction.Employee satisfaction contains both communication and job satisfaction and it

9、 is influenced by many different factors like leadership style and the quality of communication with leaders. Increasing the effectiveness of leader-employee communication can help to strengthen levels of employee satisfaction.2.Literature Review 2.1.Communication CompetenceCommunication competence

10、is about the knowledge and wisdom of using applicable communication skills. Communication competence is not justunderstanding proper communication skills but also the ability to apply and adapt that knowledge when certain situations may emerge unexpected （Cooley and Roacch, 1984:25）. Communication c

11、ompetence is considered to contain both cognitive and behavioral aspects （Rubin, 1985）. Understanding that communication competence contains these two aspects, then being socially informed and perceptive is a key factor in being a competent communicator. Light （1989） considered fundamental construct

12、s of communication competence as functionality of communication; sufficiency of communication, knowledge, judgment and skill. Spitzberg （1983） believed that communication competence involved knowledge, motivation and skill as a system that relates and connects to one another. In order to be mutually

13、 beneficent to one another in a relationship, communication competence is a necessary tool which consists of cognitive, attitudinal, emotional and behavioral knowledge （B-Ikeguchi, 2014）. In order to reach personal, educational, vocational and social goals, communication competence is a key quality

14、that an individual need in order to attain success in life （Light and Mcnughton, 2014:1）.2.2.LeadershipYukl defined leadership as “the process of influencing others to understand and agree about what needs to be done and how to do it, and the process of facilitating individual and collective efforts

15、 to accomplish shared objectives” （2016:8）. Leadership is not just a trait, it is recognized as a process which individuals influence people in order to reach certain goals and objectives as a unit （Sharmai, Jain, 2013）. Bryman （1992） considered leadership as the ability to direct people towards cer

16、tain goals for an organization.In literature, leadership is considered to be divided into two separate functions; Task- oriented leadership and relation-oriented leadership （Taberner, Chambel, Arana, 2009）. Task-oriented leadership focuses on organizing, planning and coordinating the necessary jobs needed of the team or individual employees whereas relation-oriented leadership focuses on the mot