员工满意度中英文对照外文翻译文献Word格式文档下载.docx

员工满意度中英文对照外文翻译文献Word格式文档下载.docx

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EmployeeSatisfaction:

CommunicationCompetenceandLeadershipOrientedApproach（员工满意度：

沟通能力与领导导向）

国外作者：

IKSuher，CSBir，EEngin，BEAkgoz

文献出处：

《InternationalJournalofInnovativeResearchand

Development》,2016,5（5）:

194-202

字数统计：

英文3265单词，19231字符；

中文5450汉字

外文文献：

CommunicationCompetenceandLeadershipOrientedApproach

AbstractThisresearchexploreswhetherornotrelationshipsbetweensupervisorcommunicatorcompetences,leadershipstyle（Task-orientedvs.Relation-oriented）andemployeejobandcommunicationsatisfactionexist.Participantsare126graduatestudentswhoworksfor（52malesand74female）avarietyoforganizationsinTurkey.Thefindingssignifythatthereisincontrovertiblypositiveandstrongrelationshipbetweensupervisorcommunicationcompetenceandemployeecommunicationsatisfaction.Inasimilarway,relationalleadershipstylehasstrongeffectonemployeecommunicationsatisfaction.Ontheotherhand,theresultsindicatethatweakrelationshipbetweentask-orientedleadershipstyleandjobandcommunicationsatisfaction.Accordingtheresultscommunicatorcompetenceisthestrongestsignificantstandardizedregressioncoefficientwiththejobandcommunicationsatisfaction.

Keywords:

Employeecommunication,communicationcompetence,leadership

style

1.Introduction

Employeesatisfactioninfluenceanindividual'

scommitmenttothecompanyandalsoithaseffectonemployeeperformanceandbusinesssuccess.Employeebehaviorandsatisfactionarehighlycorrelatedtotheorganizationsuccessandbecauseofthisreasontheresearchesonemployeesatisfactionisquiterich.Pincus（1986）investigatedtheeffectofcommunicationsatisfactiononjobperformance,Helm（2011）studiedaboutemployees’impactoncorporatereputation,CravensandOliver（2006）mentionedemployeesaskeyfactorofreputation,AntoncicandAntoncic（2011）andDuboffandHeaton（1999）specifiedhowemployeesatisfactionisimportantonbusinessgrowth,Bulgarella（2005）,Hannaatall.（2004）remarkedthatemployeesatisfactionisavitalaspectforcustomersatisfaction,Brownetal.（1996）foundoutthatpositiveemployeebehaviorhasstrongandpositiveeffectoncustomersatisfaction.Kattaraetal.（2014）publishedastudyaboutimpactofemployeebehavioroncustomers'

overallsatisfaction.

Employeesatisfactioncontainsbothcommunicationandjobsatisfactionanditisinfluencedbymanydifferentfactorslikeleadershipstyleandthequalityofcommunicationwithleaders.Increasingtheeffectivenessofleader-employeecommunicationcanhelptostrengthenlevelsofemployeesatisfaction.

2.LiteratureReview2.1.CommunicationCompetence

Communicationcompetenceisabouttheknowledgeandwisdomofusingapplicablecommunicationskills.Communicationcompetenceisnotjust

understandingpropercommunicationskillsbutalsotheabilitytoapplyandadaptthatknowledgewhencertainsituationsmayemergeunexpected（CooleyandRoacch,1984:

25）.Communicationcompetenceisconsideredtocontainbothcognitiveandbehavioralaspects（Rubin,1985）.Understandingthatcommunicationcompetencecontainsthesetwoaspects,thenbeingsociallyinformedandperceptiveisakeyfactorinbeingacompetentcommunicator.Light（1989）consideredfundamentalconstructsofcommunicationcompetenceasfunctionalityofcommunication;

sufficiencyofcommunication,knowledge,judgmentandskill.Spitzberg（1983）believedthatcommunicationcompetenceinvolvedknowledge,motivationandskillasasystemthatrelatesandconnectstooneanother.Inordertobemutuallybeneficenttooneanotherinarelationship,communicationcompetenceisanecessarytoolwhichconsistsofcognitive,attitudinal,emotionalandbehavioralknowledge（B-Ikeguchi,2014）.Inordertoreachpersonal,educational,vocationalandsocialgoals,communicationcompetenceisakeyqualitythatanindividualneedinordertoattainsuccessinlife（LightandMcnughton,2014:

1）.

2.2.Leadership

Yukldefinedleadershipas“theprocessofinfluencingotherstounderstandandagreeaboutwhatneedstobedoneandhowtodoit,andtheprocessoffacilitatingindividualandcollectiveeffortstoaccomplishsharedobjectives”（2016:

8）.Leadershipisnotjustatrait,itisrecognizedasaprocesswhichindividualsinfluencepeopleinordertoreachcertaingoalsandobjectivesasaunit（Sharmai,Jain,2013）.Bryman（1992）consideredleadershipastheabilitytodirectpeopletowardscertaingoalsforanorganization.

Inliterature,leadershipisconsideredtobedividedintotwoseparatefunctions;

Task-orientedleadershipandrelation-orientedleadership（Taberner,Chambel,Arana,2009）.Task-orientedleadershipfocusesonorganizing,planningandcoordinatingthenecessaryjobsneededoftheteamorindividualemployeeswhereasrelation-orientedleadershipfocusesonthemot