数据分析控制程序中英文版本文档格式.docx

1、不良质量的成本等）、顾客满意度、与产品要求的符合性、过程和产品的特性及趋势，包括采取预防措施的机会、与供应商有关的产品质量、交付以及目前关键产品与服务特征的质量水平发展趋势等项目的数据和资料的分析和使用。 This procedure applies to the following items that related to quality management system: quality trend, function capability （productivity, efficiency, validity and cost of defect quality，etc）, cust

2、omers satisfaction degree, conformance of product requirements, characteristics and trend of process and products, including the opportunity to take preventive actions, product quality, delivery, analysis and use of data and information of items such as quality developing trend of key product and se

3、rvice characteristics relevant with supplier.3.0 适用文件 Applicable documents以下文件的最新版本有效The latest issues of the following documents are in effectCOP001 纠正和预防措施控制程序COP002 质量环境记录控制程序 COP005 工厂、基础设施及设备策划程序 Plant, Infrastructural and Equipment Planning ProcedureCOP008 采购控制程序 Purchase Control ProcedureCOP0

4、09 生产计划管理程序 Production Plan Management ProcedureCOP012 内部审核控制程序 Control Procedure for Internal Audit COP022 顾客满意度管理程序 Customers Satisfaction Degree Management ProcedureCOP023 持续改进管理程序Continuous Improvement Management ProcedureCOP025 质量成本管理程序 Quality Cost Management ProcedureCOP026 顾客抱怨处理程序 Customer

5、Complaint Handling ProcedureCOP027 进货检验控制程序 Incoming Material Inspection Control ProcedureCOP031 产品最终检验控制程序 Product Final Inspection Control Procedure COP032 管理职责程序 Management Responsibility ProcedureCOP036 过程检验控制程序 Process Inspection Control Procedure COP037 供应商管理程序 Suppliers management procedureSM

6、I007 产品交付作业指导书Product Delivery Working InstructionPAI004 员工激励作业指导书 Personnel Prompting Instruction4.0 简称/定义 Abbreviation/Definition不适用 Not applicable5.0 设备/工具 Equipment/tools 不适用 Not applicable6.0 职责Responsibility6.1 各职能部门负责过程绩效和业绩项目数据的收集、统计、汇总和使用；All functional departments are responsible to collec

7、t, statistic，gather and make use of data of process performance and outstanding achievement items.6.2 总经理或管理者代表负责数据分析资料报表的批准。General Manager or management representative is responsible to approve the data analysis reports.6.3 培训和资格 Training and qualification6.3.1各相关人员均需经过本程序的培训；All relevant personne

8、l should be trained this procedure.6.3.2 数据分析人员应具备相关的统计分析知识。Data analysis personnel should have the knowledge of statistical analysis.7.0 程序内容 Procedure content7.1 质量管理体系过程绩效指标/目标Process performance target/objective of quality management system7.1.1 各部门负责人在每年度结束前根据公司实际的生产经营状况和公司年度经营计划所规定的经营绩效指标/目标对各

9、自所负责和主导的质量管理体系过程（即：顾客导向过程COP、支持过程SP和管理过程MP）拟定其过程绩效指标/目标，并报品保部。由品保部将其统一汇总登入于“质量管理体系各过程（COP/SP/MP）绩效指标/目标统计记录表”中，并经管理者代表审核、总经理批准。Departmental principals study out their process performance target/objective for the quality management systems processes （customer oriented process-COP, support process-SP

10、and management process-MP） conducted by theirselves base on the actually production and management situation and management performance target/objective stated in the annual management plan before the end of the current year, and then report to QA department. QA department shall gather them and reco

11、rd into “Quality management system processes （COP/SP/MP） performance target/objective statistic data sheet”, hand to management representative to check and General Manager to approve.7.1.2 各部门负责人根据“质量管理体系各过程（COP/SP/MP）绩效指标/目标统计记录表”中所规定的统计频率于每月/每季/每年结束后，依据实际的生产经营状况对所负责的质量管理体系过程（COP/SP/MP）绩效指标/目标进行收集、

12、统计、汇总和分析，并对未达成的质量管理体系过程（COP/SP/MP）绩效指标/目标的项目按纠正与预防措施控制程序的规定进行纠正和改进作业；每月上旬将统计的结果报品保部，由品保部将其提交的统计结果统一登入于“质量管理体系各过程（COP/SP/MP）绩效指标/目标统计记录表”中。经管理者代表审核、总经理批准后，对不符合要求的质量管理体系过程绩效指标/目标的项目至责任部门进行效果验证和确认，以确保公司质量管理体系得到有效运作，并为公司高层管理进行经营决策提供依据。 Departmental principals should collect, statistic gather and analyze

13、 the performance target/objective for the quality management system processes that conducted by theirselves base on the actually production and management situation bases the frequency defined in the Quality management system processes （COP/SP/MP） performance target/objective statistic data sheet, and make corrective and improvement actions for the items which dont achieve the target/objective, the results should report to QA department within the first ten days of every month, and QA department will record the resul