酒店日常服务英语Word格式文档下载.docx

1、-Please clean it when I am out.-我马上要出去，请等一会儿打扫。-May I change the water of the thermos now?-我现在可以换水吗?-Yes,please.-请换吧。-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?-下午我有几位朋友来访，请给加些热水瓶和茶杯。-Well,well send tea into the room when the vi

2、sitors come.-好，客人来访我们会端茶进来的。-By the way,is there any mail for me?-顺便一下，有我的邮件吗?-No.If there is,Ill give it to you in time.-没有。如果有的话，我会及时给你送来的。-Why did you come in without my permission?-你为什么没经我允许就进来了?-Its my negligence.I beg your pardon.-我疏忽了，请你原谅。-I come and make the bed.Shall I do it now or later?-

3、我来做夜床，你看是现在做还是等会儿做?-Since you have come,you may do it now?-既然来了，现在就做吧。-Heres your clean laundry.youd better check it.-衣服洗好了，请您过目。-I am collecting the fee of the long distance call.-我来收长途电话费。-This is the bill for the room rent of half a day.-这是补半天房金的帐单。-Here is a telegram for you.-这儿有一封你的电报。-Why is i

4、t unsealed?-它怎么被拆开了?-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?-Yes,a wallet.Im looking for it now.-丢了一只皮夹子，我正在找呢。-What is there

5、in the wallet?-皮夹子里有些什么?-My daughters photo and some money.-有一张我女儿的照片，还有一些钱。-Look,is this wallet yours?-看，这只皮夹子是不是你的?-Yes,its mine.Thank you ever so much.-是我的，太感谢你了。-I want to borrow China Daily of these days.-我要看这几天的中国日报。-Please get some copise of China Pictorial for me.-请拿几份中国日报给我。-Please bring so

6、me chairs for me.-请拿几把椅子来。-Please get me some soap.-卫生间的肥皂要添了。-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。-Get a hot-water bottle,please.-请拿一只热水瓶给我。-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。-I need another pillow.-我需要加一只枕头。-All right,Ill get it for

7、you right away.-好的，我就去拿。Just a moment,Ill do it right now.-请稍等一下，我马上给你办好。-Excuse me.-对不起。-I am sorry.-很抱歉。-I beg your pardon.-请你原谅。-Pardon me for interrupting.-对不起打扰你们了。-Please excuse me for coming so late.-请原谅我来迟了。m sorry I was so careless.-很抱歉我太粗心了总台接待英语总台接待英语（酒店前厅常用英语） 1Id like to book a double r

8、oom for Tuesday next week下周二我想订一个双人房间。 2Whats the price difference？两种房间的价格有什么不同？ 3A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。 4I think Ill take the one with a front view then我想我还是要阳面的吧。 5How long will you be stay

9、ing？您打算住多久？ 6Well be leaving Sunday morning我们将在星期天上午离开。 7And we look forward to seeing you next Tuesday我们盼望下周二见到您。 8Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 9We do have a single room available for those dat

10、es 我们确实有一个单间，在这段时间可以用。 10 What is the rate， please？请问房费多少？ 11The current rate is 50 per night现行房费是50美元一天。 12 What services come with that？这个价格包括哪些服务项目呢？ 13That sounds not bad at all Ill take it听起来还不错。这个房间我要了。 14 By the way， Id like a quiet room away from the street if the is possible顺便说一下，如有可能我想要一个不

11、临街的安静房间。 15Welcome to our hotel欢迎光临。 16So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？ 17 Let me have a check again让我再看一下。 18The Reception Desk is straight ahead接待处就在前面。 19After you， please你先请。 20Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？ Settlingcomplaints处理投诉酒店英语:Key

12、 Sentences（重点句子）128Can you change the room for me？ Its too noisy能给我换个房间吗？这儿太吵了。129My wife was woken up several times by the noise the baggage elevator made我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。130She said it was too much for her她说这使她难以忍受。131Im awfully sorry，sir非常对不起，先生。132I do apologize我向您道歉。133No problem，sir没问题，先

13、生。134Well manage it，but we dont have any spare room today我们会尽力办到，但是今天我们没有空余房间。135Could you wait till tomorrow？等到明天好吗？136I hope well be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep我希望明天晚上我们能呆在一套安静的房间里睡个好觉。137And if there is anything more you need， please let us know

14、如果还需要别的什么东西，请告诉我们。138The light in this room is too dim这房间里的灯光太暗了。139Please get me a brighter one请给我换个亮的。140Certainly，sirIll be back right away好的，先生，我马上就回来。141The room is too cold for meI feel rather cold when I sleep这房间太冷了，我睡觉时感到很冷。Dialogue AA guest（B） wants to change a roomHe goes to the assistant manager（A）A：Good morning，sirWhat can I do for you？B：Im BellIm in