精选酒店实务英语ModuleFood and Beverage课件PPT文件格式下载.ppt

1、,I prefer a table in the quiet corner.,Task 1 Booking Seats Task 2 Booking a Private Room Task 3 Booking a Banquet,Part 1 Taking Restaurant Reservations,Task 1 Booking Seats,*Sample conversationR=Reservation Clerk G=GuestR:Hello!China Hotel in Guangzhu.This is Miss.Li,Can I help you?G：Yes，do you hav

2、e any vacant seats tonight?R:Yes,there are some still available.Are you ready for a reservation?Id like to reserve a table for tonight,please.R:Certainly,Sir.For how many people,please?G:Six.R:At what time can we expect you?Oh,at 8:00 tonight.R:Would you like a table in the main restaurant or in a p

3、rivate room,Sir?The main restaurant will be fine.R:Certainly,Sir.A table for six tonight.May I have your name and telephone number,please?Sure.Its White and my number is 5858 7099.R:Thank you very much,Mr.White.We look forward to seeing you.G:See you tonight.,*Activities,Questions about the conversa

4、tion A.How many people does the guest reserve a table for?Six B.Under what name will the table be booked?Mr.White.,2.Listening practice Listen and write down what you heard.R:Princess Restaurant.Good morning!Can I help you?Yes,I would like tobook a table for four for the next Wednesday,October20.R:C

5、ertainly,Sir.What time do you like your table?At 7:00 on next Wednesday evening.R:What kind of food would you like,Chinese or Western?Western.R:May I have your name,sir,please?Please book it under the name of Mr.Jack.R:Its Mr.Jack,a table for four for the evening of the next Wednesday.It is Western

6、food and you are coming at 7:00.G:Thats right.R:Thank you for calling us.We look forward to your visit.,Can I help you,book a table for four for the next Wednesday,October20,What time,At 7:00,Chinese or Western,May I have your name,under the name of Mr.Jack,a table for four for the evening of the ne

7、xt Wednesday,you are coming at 7:00,We look forward to your visit,3.Role-play The caller:Tom wants to reserve a table for next days dinner.There will be 8 people for the party.They want to have dinner at 7:30.The reservation clerk:ask the caller what type of food they like and ask for the name of gu

8、est and telephone number and then repeat the booking.,Task 2 Booking a Private Room,*Sample conversationR=Reservation Clerk G=GuestR:Thank you for calling Pearl Restaurant.How may I help you?Id like to make a reservation of a private room.R:For which day and for what time?its for Monday,25th,at 7 oc

9、lock.R:Would you like Chinese,Japanese or Korean cuisine?Chinese food,please.R:For how many people?Let me see.9 persons.R:Yes,sir.How much for food per person?The minimum charge for a private room is 100 yuan per person.G:120 yuan per person.,R:120yuan.And what drinks are going to have?Just get read

10、y Henessy X.O.We are going to order other drinks at the dinner time.All the drinks are on consumption basis?Yes,sir.May I have your name,please?Gimmy James.R:Mr.James.And your telephone number.G:663-988-257 R:We look forward to seeing you soon.G:Thank you.,*Activities,Questions about the conversatio

11、n A:What kind of food will the guest like?Chinese cuisine B:What drinks will the guest like?Henessy X.O.,2.Fill in the blanks.Complete the sentence with the words:offer,give,choice,and choose in correct forms.1）They offer to help us.2）Please give me a drink.3）Which is your choice?4）There is nothing

12、to choose between the two.5）The shop has a wide choice of hats.,offer,give,choice,choose,choice,3.Role-play A guest calls to make a reservation.1）How do you greet him over the phone?2）Would you ask him about the following?A:date and time B:covers C:types of cuisine D:special requirements for the ban

13、quet.E:How much for food?What to drink?F:guests name and companys name G:telephone number3）Do you repeat the reservation for confirmation?4）If the restaurant is fully booked for the time the guest reserves,what suggestions would you make?,Task 3 Booking a Banquet,*Sample conversationR=Reservation Clerk G=GuestR:Good morning,Madam.Welcome to our restaurant.How can I help you?Good morning.Id like to book two banquets in your restaurant for our company.R:When would you like your table?At 12:00 a.m.for lunch and at 6:00 p.m.for supper.R:For how