光环 PMP 模拟题3答案解析Word格式文档下载.docx

1、D：使用奖励和强制权利激励成员Use reward and coercive power to motivate the team正确答案：A 解析：项目管理计划组件包括（但不限于）资源管理计划。资源管理计划为 如何管理和最终遣散项目团队资源提供指南。责任分配矩阵，如果团队是由内部和外部人员组成，RACI 矩阵对明确划分角色和期望特别有用。4：项目经理说：我现在不能处理这件事。此时，该项目经理用的何种冲突解决技巧？What conflict resolution technique is a project manager using when he says, I cannot deal w

2、ith this issue now!解决问题Problem solving强迫Forcing撤退Withdrawal妥协CompromisingC9.5.2.1， 撤退/回避：从实际或潜在冲突中退出10：项目团队遵循过程分析中说明的步骤来识别必须的改进。该任务应在哪一个过程组中执行？The project team follows outlines in the process analysis to identify needed improvements. In which process group should this task be performed？计划Planning执行E

3、xecuting监控Monitoring &Controlling收尾ClosingB过程分析可以识别过程改进机会，同时检查在过程期间遇到的问题、制约因素，以及非增值活动。过程分析是管理质量的工具，而管理质量属于执行过程组。14：项目经理了解到一名团队成员未报告进度情况。项目经理确认已经向该团队成员分配项目活动，并让该团队成员负责交付产品。报告流程在批准的项目管理计划中有具体说明。项目经理下一步该怎么做？The project manager learns that a team members progress is not being reported. The project manag

4、er verifies that team member is assigned project activities and is responsible for delivering products. The reporting process is described in the approved project management plan. What should the project manager do next?审查并变更团队成员报告进度情况的方式Review and change how team members are report progress向团队成员培训现

5、有报告流程Coach the team member on the existing reporting process将该问题上报给项目发起人Escalate the issue to the project sponsor为所有团队成员创建报告进度情况和激励措施Create a report for all team members progress and incentives见 PMBOK6/9.4.2.6/培训培训包括旨在提高项目团队成员能力的全部活动。16：在执行质量保证时，项目经理能够随机或者有计划地应用什么技术？During the process of quality ass

6、urence what technique, which may be random or scheduled, could a project manager employ?质量控制Quality control质量规划Quality planning质量审计Quality audit变更控制Change controlPMBOK第6版 8.2.2.5 审计。题干关键词“执行质量保证”、“技术”，推测考察知识点为质量管理的工具。质量审计是一种独立的结构化审查，用来确定项目活动是否遵循了组织和项目的政策、过程与程序。质量审计可事先安排，也可随机进行；可由内部或外部审计师进行。29：项目经理发现

7、一个不可预料的高影响风险已经成为项目的一个因素，团队成员之间的自身利益导致问题得不到解决，项目经理必须快速行动，让团队重新集中精力，以便项目恢复进度，项目经理应该使用下列哪一项技术来解决问题？The project manager discovers an unpredictable high-impact risk has become a factor in the project. Self-interest among team members is keeping the issue from being reached.The project manager must act qu

8、ickly to refocus the team and get the project on tack. which of following techniques should the project manager use to resolve the issue？Compromise合作CollaborateForce包容Accommodate所属知识领域：项目资源管理。所属过程组：执行过程组。在管理项目团队时，使用冲突管理工具，因为题干描述了项目经理需要在紧急情况下快速做出决定，强迫是以目标为导向，快速行动并解决冲突，不关注人际关系，容易造成团队内部关系紧张。所以参考答案 C。考点

9、：冲突解决方法。出处：9.5.2.1。35：一个项目需要内部资源和外部资源。外部资源通过一份标准采购计划活动。在一场飓风袭击供应商所在地，他们无法满足可交付成果要求的时间期限。哪一个合同将澄清供应商未能满足该合同条款的财务解决方式？A project requires internal and external resources. External resources are acquired by a standard procurement plan. After a hurricane strikes the contracted suppliers place, they can n

10、o longer meet the required delivery timeline. Which clause will clarify the financial resolution for the suppliers failure in the following contract terms?不可抗力条款force majeure clause激励条款incentive clause补偿条款reimbursement clause仲裁条款arbitration clause执行、监控过程组。项目采购管理。合同中有关于不可抗力免责的条款。40：项目遇到了一个未预料到的问题，高级技

11、术领导建议的解决方案没有被团队成员们接受。结果高级技术领导很受挫折。项目经理应该采用哪种技能解决这个问题？A project has encountered an unexpected technical issue. The senior technical lead suggests a solution which is not accepted by some team members. As a result, the senior technical lead becomesfrustrated.What kind of skills should the project mana

12、ger use to resolve this issue?培训技能Training skills技术技能Technical skills硬技能Hard skills软技能Soft skillsD关注人的感受，处理人际关系的技术统称为“软技术”，与工作相关，处理人机界面的方法称之为“硬技术”。45：项目落后于进度，并超出预算。开发和质量保证团队已经报告了大量缺陷。项目经理应更新哪一项内容？The project is behind schedule and over budget. The development and quality assure teams have reported n

13、umerous defects.问题日志Issue log验收标准Acceptance criteria项目管理计划Project management plan风险登记册Risk register大量缺陷是发现的问题，首先更新问题日志。47：在项目执行期间，你的项目团队成员向买方递交了一项目交付成果。但是，买方拒绝接受，声称它不符合技术准则第 300 页的要求。你审核了该文件，并同意该观点。最好的事是做什么？During project executing, your project team member delivers a project deliverable to the buyer. However, the buyer refuses the deliverable, stating that it does not meet the requirement on page 300 of the technical specifications. You review the document and find that you agree.