1、 ways of expressions; friendship; importance.Outline. Introduction. The relationship of nonverbal communicationIII. Characteristics of nonverbal communication3.1 Nonverbal communication is universal3.2 Nonverbal communication is differentIV. Explain why nonverbal communication is important in busine
2、ss communicaiton4.1 Noverbal communication to establish image4.11 Confidence4.12 Friendliness4.13 Enthusiasm- 1 -4.14 Sincerity4.2 Expressing emotions4.3 Conveying interpersonal attitudes4.4 Get informations from buyerV. Conclusion商务沟通中非语言交流的重要性摘要:本文通过实例列举了非语言交流在商务沟通中的重要性和非语言交流在商务中的效果。以及在表达方式上,肢体语言等
3、方面在商务沟通的不同,分别从手势、面部表情等的不同去论证。面对语言文化的差异,我们应该正视、理解、掌握这些差异,更好地与客户交流与沟通,以适应经济全球化。关键词:非语言交流;肢体语言;表达方式;友谊;重要性。提纲:一、引言二、非语言交流和文化之间的关联。三、非语言交流的特征。1、非语言交流是全球性的。2、非语言文化是不同的。四、解释为什么非语言交流在商务中的重要性。1、非语言交流能够建立形象(1) 自信(2) 友谊(3) 热情(4) 诚信(5) 外貌2、表达情感3、输送人与人之间的意见4、通过非语言交流从顾客处得到信息五、结论Since the reform and opening up, C
4、hinatradein the world. During the same period, China . These are keys to success of any corporation.II .The relationship between nonverbal communication and culture Nonverbal communication is an important communicative means. It isnecessary to make the relationship between nonverbal communication an
5、d culture clear. Many examples show that nonverbal communication always changes with the cultures changes. For example, in China, the young same sexual friends walk in road arm in arm, which is common for them. They are regarded as intimate friends; but in America, they will be misunderstood that th
6、ey are . The communicatorscross-cultural communication.Culture determines the distance between the communicators. However, when the cultural etiquette is the same, the space around them may vary with different people. Generally speaking, the space the rude people need is larger than that of the comm
7、on people. When you talk with other people if you do not know the suitable distance between each other, you can do sorely on the experience: if the person you talk walks close to you continually, which you may feel uncomfortable, but you can form a judgmentthatyou two should be a little closer. Thus
8、, you can stand there quietly and let , this is the suitable distance between you two. On the contrary, if the person you communicatewalks back all the ways,you two should be a little farther. Thus you should stop walking close. In this case, the best way is that you should stand there quietly and l
9、et your counterpart to determinethe size of the space. When you converse with other people, you should remember what you do,talkers is relevant to the nations, age, sex, and other obvious featuresWhether in the United States, China, English or some other countries, people may sense in communication.
10、 And the universal facial expressions for most of basic emotions are produced by general and common genetic inheritance.Nonverbal communication is universal which makes the communication possibleNonverbal behavior is based on different beliefs, religious, values and customs in different cultures. It
11、 , where,is conventional. Culture determines what is and what not appropriate nonverbal behavior is. For example, one culture accepts that snapping fingers to call a waiter in the gesture, but another culture may consider it is rude. Feelings ofdifferent cultures. Each culturenonverbal behavior. Wha
12、t is accepted in one culture may be unaccepted in another.Gesture is the use of your arms and idea or feeling. Crossed arms may indicate concentration or withdrawal; a imply forgetfulness; trembling or fidgeting must be evaluated or interpreted within the context in which it occurs. Nonverbal behavi
13、oris more bound by the social context and culture for meaning. That is, there is noreference book to look up the specific meaning of a particular gesture, emotional expression, or social distance. Context determines specific meaning of nonverbal behavior. For example, looking down at the floor may reflect sadness in one situation and submissiveness or lack of involv
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