ebay产品模板.docx

1、ebay产品模板竭诚为您提供优质文档/双击可除ebay产品模板篇一：ebay信息回复模板3客人请求取消定单hi,thankyouforcontactingusasyourrequest,wesentacancelrequesttoyou.pleaseacceptthatthenyoudonothavetopayanything.welcomebackanytime,hopetodealwithunexttime.ifyoucan,pleaseleaveuspositivefeedbackwith5starwhichisveryimportantforus.wewillleaveuapositi

2、vefeedbackautomaticallyoncewereceiveyourpositivefeedback.manythanks客人重复购实,询问取消一个定单.hi,thankyouforyourcustom.wefoundthatyoumadetwoorderbutonlypaidforone.pleasecheckyourpurchaselist,ifyoudowantboth,pleasepayfortheotherone.ifyoudowantonlyone,wecancanceltheanotheroneforyoubeforeebayopenaunpaidcaseautoma

3、tically.pleaseletmeknowasap,otherwiseebaysystermthankshi,thankyouforyourmessage.wejustseperatetheinvoicetoyou,andwejustsendacancelrequesttoyouforone,plsacceptthatthenyoucanonlypayforone.thanks客人要求取消已经开unpaidcase的回复hi,thankyouforyourmessage.ebaywillautomaticallysendapaymentreminderifitstillnotreceive

4、thepaymentinoneweek.wecancanceltheorderforyoubeforeebayopenaunpaidcaseautomatically.butweareunabletocancelthepaymentreminderandthetransactiononceebaysentit.butpleasedonotworry,itwillcloseautomaticallythen,youdonothavetopayforthat.thanks客人一个取消,一个发货hi,thankyouforyourquickresponse.asyourrequest,wesenta

5、cancelrequesttoyou.pleaseacceptthatthenyoudonothavetopayanything.wehavepostonetoyoutoday.pleasebearinmindthattheitemisshippedfromchinaandittakes16to30daystoreachmostcountry.pleasebemorepatientforthat.thanks客人要求退款取消定单.hi,thankyouforyourmessage.asyourequest,wehaveprocessedfullrefundtoyouthroughpaypal.

6、pleasecheckit.meanwhile,wesentacanceltransactionrequesttoyou.pleaseacceptthatthenyoudonothavetopayanything.welcomebackanytime,hopetodealwithunexttime.ifyoucan,pleaseleaveuspositivefeedbackwith5starwhichisveryimportantforus.wewillleaveuapositivefeedbackautomaticallyoncewereceiveyourpositivefeedback.m

7、anythanks客人地址不详hi,thankyouforyourpayment.couldyouconfirmyourshippingaddressforusplease.aswefoundthattherewasnohousenumberonyouraddresswhenwepackageittoday.asyouknow,buyershouldmakesuretheiraddressinpaypalorebayiscorrectandvalid.pleasegetbacktousasap,otherwisewewillpostin2workingdayslaterifwehavenoth

8、eardfromyou.thanks客人购买giftbox,要求取消.hi,thankyouforyourpayment.unfortunately,asclearlystatedinthelisting,wedonotsellgiFtboxseperately.giftboxisforpeopelwanttowrappwalletasapresent.giftboxisfree,wecharge0.99extraisforpostageextracost.weapprecaitethatyoucanreadthefulldescriptionagain.yourunderstandingwi

9、llbemuchappreciated.wewillprocessfullrefundtoyouthenandcancelthetransactionifyoudonotliketopurchaseawallet.hopetohearfromyouasap.thanks客人询问批发hi,thankyouforcontactingus.wearehappytodothewholesalebusinesswithsomeothersellers.andwedohavesomegoodretailbuyersfromothercoutrysofar.beforewetakeaboutthewhole

10、salepricefor10pcs,100pcsoreven1000pcs.istronglyrecommendthatyoucantry1pcsfirst.onceyoureceivetheitem,youwillfindthequalityanddesign.itdoesnotmakeanysenceifyoudidnotseethequality,isitwecansupplyyouinmanydifferentitemsandstyles.pleasegetbacktousthenthanks客人要求换货,但已发货hi,thanksforyourmessge.unfortunately

11、,accordingtoebaypolicywehavetopackagein24hoursoncereceivingthefullpayment.soyouritemwaspostagedyestoday.youshouldleaveamessagewhenyoumakeapayment.yourunderstandingwillbemuchappreciated客人要求缩短运输时间hi,thanksforyourmessageifyouaddanadditional0.95forregistrationfee,wewillpostitbychinapostRegisteredtrackab

12、leairmail.aswestatedatimetableaboutthedeliverytimeinthelisting,normallyittakes12to20daystouk.soifyoutakethisoffer,plsaorderwithoutpaymentandleaveamessageforusthenwewillsendyouanewinvoicehaveagoodday客人东西坏了要求其发图片hi,thankyouforcontactingus.sorrytohearthat.allitemare100%brandnewwithfullpackageandithadbe

13、enfullycheckedbeforesendingout.weappreciatethatyoucantakesomephotoandsendthephotostotheebaymessageasattachment.pleasedonotworry,wewilldoourbesttosortoutanyproblemforyou.thanks(ps)hereisthewayhowtouploadphotointhemessageasattachment,firstyouclickreply,thenclickattachphotos,thenyoucanuploadphotos.plsg

14、etbacktousifuneedmorehelp.thanks篇二：ebay通知cs模板通知cs的模板，大概有以下几种情况，那些因为某些问题导致我们发不了货的，就按缺货的模板通知客人，比如“此地区不发标准，不发dpd，超长”及“不发此国家”等，那些通知cs、hold住的，除了要通知客人，自己也要做记录跟进，有以下几种情况：1.缺货的，通知客人的同时，可以填退款，第二天要通知物流的同事取消订单2.地址有问题、邮编不正确、不发军区邮编、偏远地区要加收钱的等这些需要等客人回复才能处理的，就先等客人的回复，根据客人的回复来处理（发货货取消订单），再通知物流的同事“取消订单”或“解hold、发货”等。

15、这些一般是等1-2周的时间，如果客人一直没回复的，就再通知客人：“我们先取消订单fullrefund给他，他想要就再买”3.paypalholdpayment、unclearpayment等还没收到clearpayment的，要过几天就进paypal查是否clear，如果客人回复说已clear了，也要进paypal确认清楚，再通知物流解hold、发货还没发货的，地址有问题的：sorrytobotheryou.wehavetriedtosendtheitemtoyou.butweareinformedbythecourierthatyouraddressisntcorrect.theaddres

16、sfromyourpaymentis输入系统的地址.wouldyouplskindlyofferthecorrectaddressandyourphonenumberforustosendtheitemtoyouorplskindlyofferanotheraddresstosendtheitem.wewontsendtheitemoutuntilwereceiveyourconfirmation.sorryfortheinconveniencecausedtoyou.lookforwardtoyourreply.还没发货的，邮编不正确的：sorrytobotheryou.sorrywhenw

17、etriedtosendtheitemtoyou,weareinformedthatthezipcodeofyouraddress输入客人的邮编isincorrect.wouldyouplskindlyconfirmyourpostalcodefirsttheaddressfromyourpaymentis输入系统的地址.isitrightorwouldyouplskindlytellusanotheraddresssothatwecansendtheitemtoyouorwouldyouliketocanceltheorderforafullrefundplskindlyadvicethat

18、.wehaveheldyourorderandwewontsenditoutuntilwereceiveyourreply.sorryagainfortheinconveniencecausedtoyou.lookforwardtoyourreply.已经发货的，邮局通知我们地址有问题，派送不了的：sorrytobotheryou.sorryyourparcelcouldnotbedeliverytoyouduetotheaddressisincorrect.wehavesenttoyourfollowaddress:输入客人的地址wouldyoumindcontactyourlocatepo

19、stofficeasapwouldyoumindkindlyletusyourknowtelephonenumberaswell.wewillcontactourpostofficetofollowuptheitem.sorryforanyinconveniencecaused,hopeyouwontmind.lookingforyourreplysoon.item到了，但是没人接收的，要通知客人联系快递公司（黄色那里要根据实际情况改为对应的快递公司的名字）：sorrytobotheryou.sorryweareinformedthatyouritemhasbeenarrivedyouradd

20、ress,buttheresnobodytoreceiveit.andthepostofficehasleftyouacard.wouldyouplscontactyourlocaldpdtoreceivetheitemsoonoritwillbereturnedtous.sorryagainfortheinconveniencecausedtoyou.lookforwardtoyourreply.通知reversal：Forebayitemnew17.1lcdscReenFoRtoshibasatellitem60-166（填入相应的itemtitle）item#350465454939（填

21、入相应的itemid）wegotabadnewsfrompaypalthatthepaymenthasbeenreversedtoyourpaypalaccountbyyourbank.weneedyourhelpforthisissue.wouldyoupleasecheckyouraccountforthedetailsandrepaythisamounttoourpaypalaccountsincerelyhopeforyourkindunderstanding.thebankoftendoesthisannoyingaction.couldyoupleasepaythese金额toou

22、rpaypalaccount:输入我们相应的邮箱地址atyourconveniencethanksalotforyourkindhelpinadvance.lookingforwardtohearingfromyousoon.不发军区邮编：sorrytobotheryou.sorrywhenwetriedtosendtheitemtoyou,weareinformedthatthezipcodeofyouraddressbelongstomilitaryareacommandszipcodeandthepostofficecantsendtheitemtoyouraddress.wouldyo

23、uplskindlytellusanotheraddressandyourphonenumbersothatwecansendtheitemtoyouorwouldyouliketocanceltheorderforafullrefundplskindlyadvicethat.wehaveheldyourorderandwewontsenditoutuntilwereceiveyourreply.sorryagainfortheinconveniencecausedtoyou.lookforwardtoyourreply.bestregards.偏远地区，改发dhl，要加收3.5gbp（这个要

24、根据具体情况改一下标黄色的地方）：sorrytobotheryou.sorryweareinformedbyhermesthattheycantsendtheitemtoyouraddressduetoyouraddressbelongstoremotearea.andwefoundthatthedhlcandelivertheitemtoyou,butthepostageismoreexpensivesothatyouneedtopayforextra3.5gbp.wouldyouplskindlytellusthatyouwouldliketopayfortheextra3.5gbpand

25、havetheitemsendbydhltoyouasaporwouldyouliketocanceltheorderforafullrefundplskindlyadvicethat.wehaveheldyourorderandwwontsenditoutuntilwereceiveyourreply.sorryagainfortheinconveniencecausedtoyou.lookforwardtoyourreply.bestregards.通知paypalhold：sorrytobotheryou.sorrytotellthatyoupaymenthavebeenheldbypa

26、ypal.wewillsendyouanitemuntilwereceiveyourpayment.sorryforanyinconveniencecaused,hopeyouwontmind.anyquestion,plsfeelfreetocontactus.unclearpayment：（也适用expresscheckoutpayment、mobileexpresscheckout等没收到clearpayment的情况）sorrytobotheryou.sorrytotellthatyoupaymentisunclear.wewillsendyouanitemunstillwerecei

27、veyourclearpayment.sorryforanyinconveniencecaused,hopeyouwontmind.anyquestion,plsfeelfreetocontactus.屏的，刚买就缺货的，发不了货的：thankyouforyourpurchase,butweresorrythatwereinformedbyoursupplier,thisbatchofscreenhavesomequalityproblems.andaccordingtothefeedbacksfromourbuyersthesedays,weguesssomeoftheitemsarefau

28、lty,weregoingtoreturnalltheitemstothesupplier.wecantrisksendingyouafaultyitemandthenewitemscouldnotbearrivedinashorttime.sowewouldliketogiveyouafullrefundfirst.sincerelyapologizeforthisunexpectedcaseandsorryagainforanytroublescaused.wouldyoumindrepaytheitemwhenwegetbacktheitemifyouarestillinterested

29、inplsunderstand,hopeyouwontmind.anyquestion,plsfeelfreetocontactus.bestRegards其他产品，刚买就缺货的，发不了货的：thankyouforyourpurchase,butweresorrythatwereinformedbyoursupplier,thisbatchofitemhavesomescratchesonthem.andaccordingtothefeedbacksfromourbuyersthesedays,weguesssomeoftheitemsarefaulty,weregoingtoreturnal

30、ltheitemstothesupplier.wecantrisksendingyouafaultyitemandthenewitemscouldnotbearrivedinashorttime.sowewouldliketogiveyouafullrefundfirst.sincerelyapologizeforthisunexpectedcaseandsorryagainforanytroublescaused.wouldyoumindrepaytheitemwhenwegetbacktheitemifyouarestillinterestedinplsunderstand,hopeyou

31、wontmind.anyquestion,plsfeelfreetocontactus.thankyouforyourpurchase,butweresorrythatwereinformedbyoursupplier,thisnewbatchofitemwasoutofstockjustnow.sowewouldliketogiveyouafullrefundfirst.sincerelyapologizeforthisunexpectedcaseandsorryagainforanytroublescaused.wouldyoumindrepaytheitemwhenwegetbacktheitemifyouarestillinterestedinplsunderstand,hopeyo