ebay产品模板.docx
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ebay产品模板
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ebay产品模板
篇一：
ebay信息回复模板3
客人请求取消定单
hi,thankyouforcontactingus
asyourrequest,wesentacancelrequesttoyou.pleaseacceptthatthenyoudonothavetopayanything.
welcomebackanytime,hopetodealwithunexttime.
ifyoucan,pleaseleaveuspositivefeedbackwith5starwhichisveryimportantforus.wewillleaveuapositivefeedbackautomaticallyoncewereceiveyourpositivefeedback.
manythanks
客人重复购实,询问取消一个定单.
hi,thankyouforyourcustom.
wefoundthatyoumadetwoorderbutonlypaidforone.pleasecheckyourpurchaselist,ifyoudowantboth,pleasepayfortheotherone.ifyoudowantonlyone,wecancanceltheanotheroneforyoubeforeebayopenaunpaidcaseautomatically.pleaseletmeknowasap,otherwiseebaysystermthanks
hi,thankyouforyourmessage.
wejustseperatetheinvoicetoyou,andwejustsendacancelrequesttoyouforone,plsacceptthatthenyoucanonlypayforone.thanks
客人要求取消已经开unpaidcase的回复
hi,thankyouforyourmessage.
ebaywillautomaticallysendapaymentreminderifitstillnotreceivethepaymentinoneweek.wecancanceltheorderforyoubeforeebayopenaunpaidcaseautomatically.butweareunabletocancelthepaymentreminderandthetransactiononceebaysentit.butpleasedonotworry,itwillcloseautomaticallythen,youdonothavetopayforthat.
thanks
客人一个取消,一个发货
hi,thankyouforyourquickresponse.
asyourrequest,wesentacancelrequesttoyou.pleaseacceptthatthenyoudonothavetopayanything..
wehavepostonetoyoutoday.
pleasebearinmindthattheitemisshippedfromchinaandittakes16to30daystoreachmostcountry.pleasebemorepatientforthat.
thanks
客人要求退款取消定单.
hi,thankyouforyourmessage.
asyourequest,wehaveprocessedfullrefundtoyouthroughpaypal.pleasecheckit.
meanwhile,wesentacanceltransactionrequesttoyou.pleaseacceptthatthenyoudonothavetopayanything.
welcomebackanytime,hopetodealwithunexttime.
ifyoucan,pleaseleaveuspositivefeedbackwith5starwhichisveryimportantforus.wewillleaveuapositivefeedbackautomaticallyoncewereceiveyourpositivefeedback.
manythanks
客人地址不详
hi,thankyouforyourpayment.
couldyouconfirmyourshippingaddressforusplease.aswefoundthattherewasnohousenumberonyouraddresswhenwepackageittoday.asyouknow,buyershouldmakesuretheiraddressinpaypalorebayiscorrectandvalid.pleasegetbacktousasap,otherwisewewillpostin2workingdayslaterifwehavenotheardfromyou.
thanks
客人购买giftbox,要求取消.
hi,thankyouforyourpayment.
unfortunately,asclearlystatedinthelisting,wedonotsellgiFtboxseperately.giftboxisforpeopelwanttowrappwalletasapresent.giftboxisfree,wecharge￡0.99extraisforpostageextracost.weapprecaitethatyoucanreadthefulldescriptionagain.yourunderstandingwillbemuchappreciated.wewillprocessfullrefundtoyouthenandcancelthetransactionifyoudonotliketopurchaseawallet.hopetohearfromyouasap.
thanks
客人询问批发
hi,thankyouforcontactingus.
wearehappytodothewholesalebusinesswithsomeothersellers.andwedohavesomegoodretailbuyersfromothercoutrysofar.
beforewetakeaboutthewholesalepricefor10pcs,100pcsoreven1000pcs.istronglyrecommendthatyoucantry1pcsfirst.onceyoureceivetheitem,youwillfindthequalityanddesign.itdoesnotmakeanysenceifyoudidnotseethequality,isitwecansupplyyouinmanydifferentitemsandstyles.
pleasegetbacktousthen
thanks
客人要求换货,但已发货
hi,thanksforyourmessge.
unfortunately,accordingtoebaypolicywehavetopackagein24hoursoncereceivingthefullpayment.soyouritemwaspostagedyestoday.youshouldleaveamessagewhenyoumakeapayment.
yourunderstandingwillbemuchappreciated
客人要求缩短运输时间
hi,thanksforyourmessage
ifyouaddanadditional￡0.95forregistrationfee,wewillpostitbychinapostRegisteredtrackableairmail.aswestatedatimetableaboutthedeliverytimeinthelisting,normallyittakes12to20daystouk.
soifyoutakethisoffer,plsaorderwithoutpaymentandleaveamessageforusthenwewillsendyouanewinvoice
haveagoodday
客人东西坏了要求其发图片
hi,thankyouforcontactingus.
sorrytohearthat.allitemare100%brandnewwithfullpackageandithadbeenfullycheckedbeforesendingout..weappreciatethatyoucantakesomephotoandsendthephotostotheebaymessageasattachment..pleasedonotworry,wewilldoourbesttosortoutanyproblemforyou.
thanks
（ps）hereisthewayhowtouploadphotointhemessageasattachment,firstyouclickreply,thenclickattachphotos,thenyoucanuploadphotos.
plsgetbacktousifuneedmorehelp.thanks
篇二：
ebay通知cs模板
通知cs的模板，大概有以下几种情况，那些因为某些问题导致我们发不了货的，就按缺货的模板通知客人，比如“此地区不发标准，不发dpd，超长”及“不发此国家”等，
那些通知cs、hold住的，除了要通知客人，自己也要做记录跟进，有以下几种情况：
1.缺货的，通知客人的同时，可以填退款，第二天要通知物流的同事取消订单
2.地址有问题、邮编不正确、不发军区邮编、偏远地区要加收钱的等这些需要等客人回复才能处理的，就先等客人的回复，根据客人的回复来处理（发货货取消订单），再通知物流的同事“取消订单”或“解hold、发货”等。
这些一般是等1-2周的时间，如果客人一直没回复的，就再通知客人：
“我们先取消订单fullrefund给他，他想要就再买”
3.paypalholdpayment、unclearpayment等还没收到clearpayment的，要过几天就进paypal查是否clear，如果客人回复说已clear了，也要进paypal确认清楚，再通知物流解hold、发货
还没发货的，地址有问题的：
sorrytobotheryou.wehavetriedtosendtheitemtoyou.
butweareinformedbythecourierthatyouraddressisntcorrect.
theaddressfromyourpaymentis输入系统的地址.
wouldyouplskindlyofferthecorrectaddressandyourphonenumberforustosendtheitemtoyou
orplskindlyofferanotheraddresstosendtheitem.
wewontsendtheitemoutuntilwereceiveyourconfirmation.
sorryfortheinconveniencecausedtoyou.lookforwardtoyourreply.
还没发货的，邮编不正确的：
sorrytobotheryou.sorrywhenwetriedtosendtheitemtoyou,weareinformedthatthezipcodeofyouraddress"输入客人的邮编"isincorrect.
wouldyouplskindlyconfirmyourpostalcodefirst
theaddressfromyourpaymentis输入系统的地址.
isitright
orwouldyouplskindlytellusanotheraddresssothatwecansendtheitemtoyouorwouldyouliketocanceltheorderforafullrefund
plskindlyadvicethat.
wehaveheldyourorderandwewontsenditoutuntilwereceiveyourreply.sorryagainfortheinconveniencecausedtoyou.
lookforwardtoyourreply.
已经发货的，邮局通知我们地址有问题，派送不了的：
sorrytobotheryou.
sorryyourparcelcouldnotbedeliverytoyouduetotheaddressisincorrect.wehave
senttoyourfollowaddress:
输入客人的地址
wouldyoumindcontactyourlocatepostofficeasap
wouldyoumindkindlyletusyourknowtelephonenumberaswell.
wewillcontactourpostofficetofollowuptheitem.
sorryforanyinconveniencecaused,hopeyouwontmind.
lookingforyourreplysoon.
item到了，但是没人接收的，要通知客人联系快递公司（黄色那里要根据实际情况改为对应的快递公司的名字）：
sorrytobotheryou.
sorryweareinformedthatyouritemhasbeenarrivedyouraddress,buttheresnobodytoreceiveit.
andthepostofficehasleftyouacard.wouldyouplscontactyourlocaldpdtoreceivetheitemsoon
oritwillbereturnedtous.
sorryagainfortheinconveniencecausedtoyou.
lookforwardtoyourreply.
通知reversal：
Forebayitemnew17.1"lcdscReenFoRtoshibasatellitem60-166（填入相应的itemtitle）item#350465454939（填入相应的itemid）
wegotabadnewsfrompaypalthatthepaymenthasbeenreversedtoyourpaypalaccountbyyourbank.
weneedyourhelpforthisissue.
wouldyoupleasecheckyouraccountforthedetailsandrepaythisamounttoourpaypalaccount
sincerelyhopeforyourkindunderstanding.
thebankoftendoesthisannoyingaction.
couldyoupleasepaythese金额toourpaypalaccount:
输入我们相应的邮箱地址atyourconvenience
thanksalotforyourkindhelpinadvance.
lookingforwardtohearingfromyousoon.
不发军区邮编：
sorrytobotheryou.
sorrywhenwetriedtosendtheitemtoyou,weareinformedthatthezipcodeofyouraddressbelongstomilitaryareacommandszipcodeandthepostofficecantsendtheitemtoyouraddress.
wouldyouplskindlytellusanotheraddressandyourphonenumbersothatwecansendtheitemtoyou
orwouldyouliketocanceltheorderforafullrefund
plskindlyadvicethat.
wehaveheldyourorderandwewontsenditoutuntilwereceiveyourreply.
sorryagainfortheinconveniencecausedtoyou.
lookforwardtoyourreply.
bestregards.
偏远地区，改发dhl，要加收3.5gbp（这个要根据具体情况改一下标黄色的地方）：
sorrytobotheryou.
sorryweareinformedbyhermesthattheycantsendtheitemtoyouraddressduetoyouraddressbelongstoremotearea.
andwefoundthatthedhlcandelivertheitemtoyou,butthepostageismoreexpensivesothatyouneedtopayforextra3.5gbp.
wouldyouplskindlytellusthatyouwouldliketopayfortheextra3.5gbpandhavetheitemsendbydhltoyouasap
orwouldyouliketocanceltheorderforafullrefund
plskindlyadvicethat.
wehaveheldyourorderandwwontsenditoutuntilwereceiveyourreply.sorryagainfortheinconveniencecausedtoyou.
lookforwardtoyourreply.
bestregards.
通知paypalhold：
sorrytobotheryou.
sorrytotellthatyoupaymenthavebeenheldbypaypal.
wewillsendyouanitemuntilwereceiveyourpayment.
sorryforanyinconveniencecaused,hopeyouwontmind.
anyquestion,plsfeelfreetocontactus.
unclearpayment：
（也适用expresscheckoutpayment、mobileexpresscheckout等没收到clearpayment的情况）
sorrytobotheryou.
sorrytotellthatyoupaymentisunclear.
wewillsendyouanitemunstillwereceiveyourclearpayment.
sorryforanyinconveniencecaused,hopeyouwontmind.
anyquestion,plsfeelfreetocontactus.
屏的，刚买就缺货的，发不了货的：
thankyouforyourpurchase,butweresorrythatwereinformedbyoursupplier,thisbatchofscreenhavesomequalityproblems.
andaccordingtothefeedbacksfromourbuyersthesedays,weguesssomeoftheitemsarefaulty,weregoingtoreturnalltheitemstothesupplier.
wecantrisksendingyouafaultyitemandthenewitemscouldnotbearrivedinashorttime.
sowewouldliketogiveyouafullrefundfirst.
sincerelyapologizeforthisunexpectedcaseandsorryagainforanytroublescaused.wouldyoumindrepaytheitemwhenwegetbacktheitemifyouarestillinterestedin
plsunderstand,hopeyouwon’t
mind.
anyquestion,plsfeelfreetocontactus.
bestRegards
其他产品，刚买就缺货的，发不了货的：
thankyouforyourpurchase,butweresorrythatwereinformedbyoursupplier,thisbatchofitemhavesomescratchesonthem.
andaccordingtothefeedbacksfromourbuyersthesedays,weguesssomeoftheitemsarefaulty,weregoingtoreturnalltheitemstothesupplier.
wecantrisksendingyouafaultyitemandthenewitemscouldnotbearrivedinashorttime.
sowewouldliketogiveyouafullrefundfirst.
sincerelyapologizeforthisunexpectedcaseandsorryagainforanytroublescaused.wouldyoumindrepaytheitemwhenwegetbacktheitemifyouarestillinterestedinplsunderstand,hopeyouwon’tmind.
anyquestion,plsfeelfreetocontactus.
thankyouforyourpurchase,butweresorrythatwereinformedbyoursupplier,thisnewbatchofitemwasoutofstockjustnow.
sowewouldliketogiveyouafullrefundfirst.
sincerelyapologizeforthisunexpectedcaseandsorryagainforanytroublescaused.wouldyoumindrepaytheitemwhenwegetbacktheitemifyouarestillinterestedinplsunderstand,hopeyo
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