英文导游口语考试特殊问题及规范服务及注释_精品文档.doc

1、QUESTIONS AND ANSWERS ON NORMAL SERVICES OF TOUR GUIDES（导游规范服务）1. What are the main points that the local guide must try to make certain when reading the tour plan of the group in order that he would not miss meeting the group when it arrives or would not wait hopefully for the group to turn up when

2、 actually it is not coming on the scheduled flight or train? (5) In order to avoid failing to meet the right group, the local guide must read the tour plan of the group carefully before its arrival. He must make sure of the following points: (1) The name and telephone number of the tour operator of

3、the domestic tour organizer travel service.(2) The number of people in the group and the name, sex and occupation of the tourists. (3) The arrival time and place of the plane or train that the group is going to take.(4) For an inbound tourist group入境团, he must also know the name of the overseas tour

4、 organizer travel service, the foreign language name or code of the group, the name of the tour escort, the language, nationality and religious belief of the tourists and the entry and exit cities of the group. 2. What are the main points that the local guide of an inbound tourist group must get to

5、know about the transport tickets for the group? (6) In regard to 关于transport tickets for the group, the local guide must try to get the answers to the following questions:(1) Have the groups transport tickets for the next destination been booked according to schedule or have they been changed? And,

6、has the changed booking been confirmed? (2) Are there any return tickets for the group?(3) Do the tourists hold international air-tickets for domestic flight?(4) Are the groups “exit tickets”出境票, i.e. transport tickets for leaving the country, confirmed OK or do they still remain open? 3. In what wa

7、ys must the local guide make preparations for conducting a group 带团in respect to language and knowledge? (4)(1) Before the group arrives, the local guide must familiarize熟悉 himself with the explanatory materials解说材料 on the places that the group is going to visit. For an English-speaking guide, he mu

8、st also make preparations for the English way of expressing himself.(2) For a tourist group that is composed of people in a special trade特殊行业, the local guide must try to acquaint熟悉 himself with the knowledge and technical terms of their specialty.(3) In addition, the local guide must be well prepar

9、ed for questions about hot talks of the town, important news at home and abroad and any other subjects that the tourists may be interested in.(4) If the local guide himself is new to the places to be visited by the group, he must try his best to familiarize himself with them beforehand. fmlj,razvt.使

10、(某人)熟悉 4. How can the local guide make sure that the group he met in the airport or train station is the very one he is to meet? (7) In order to make certain whether or not the group he met is the very one he is to meet (1) The local guide must ask the tourists what country they come from and inquir

11、e of them about the names of their tour escort and their national guide, the name of the travel service in their own country and the name of the tour organizer travel service in China. (2) If the group has neither escort nor national guide, he must inquire of the tourists their nationality, the name

12、 or code of the group, and the number of people and the main itinerary atn,reri:行程 of the group. 5. Try to make a welcome speech to a tourist group in the name of a local guide. The following points should be included: (10) (1) According the tourists a welcome for their visit to your city on behalf

13、of 代表your travel service, the driver and yourself; (2) Introducing yourself and the travel service you work for; (3) Introducing the driver; (4) Expressing your willingness and desire to render提供 good services to the tourists; (5) Wishing the tourists a pleasant stay in your city.A Local Guides Welc

14、ome Speech (For Reference)Good morning, Ladies and Gentlemen: Welcome to Guangzhou! My name is Our drivers name is I work for China International Travel Service, Guangzhou Branch and we two have the pleasure of being your guides during your stay in Guangzhou (or we are very glad to be with you durin

15、g your visit to our city). I expect that this is the first trip to Guangzhou for most of you. Well do our best to make your stay here enjoyable愉快的, restful悠闲的 and comfortable, so please feel free to let us know whatever complaints you may have about our work or the hotel service, or whatever, so we

16、can improve in good time. We look forward to your cooperation. 6. What things should be mentioned when the local guide is telling the tourists the general conditions of his city? (12) When giving the tourists a general idea of the city, the local guide should refer to such things as:(1) The citys cli