英文导游口语考试特殊问题及规范服务及注释_精品文档.doc

英文导游口语考试特殊问题及规范服务及注释_精品文档.doc

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QUESTIONSANDANSWERSONNORMALSERVICESOFTOURGUIDES

（导游规范服务）

1.Whatarethemainpointsthatthelocalguidemusttrytomakecertainwhenreadingthetourplanofthegroupinorderthathewouldnotmissmeetingthegroupwhenitarrivesorwouldnotwaithopefullyforthegrouptoturnupwhenactuallyitisnotcomingonthescheduledflightortrain?

（5）

Inordertoavoidfailingtomeettherightgroup,thelocalguidemustreadthetourplanofthegroupcarefullybeforeitsarrival.Hemustmakesureofthefollowingpoints:

（1）Thenameandtelephonenumberofthetouroperatorofthedomestictourorganizertravelservice.

（2）Thenumberofpeopleinthegroupandthename,sexandoccupationofthetourists.

（3）Thearrivaltimeandplaceoftheplaneortrainthatthegroupisgoingtotake.

（4）Foraninboundtouristgroup入境团,hemustalsoknowthenameoftheoverseastourorganizertravelservice,theforeignlanguagenameorcodeofthegroup,thenameofthetourescort,thelanguage,nationalityandreligiousbeliefofthetouristsandtheentryandexitcitiesofthegroup.

2.Whatarethemainpointsthatthelocalguideofaninboundtouristgroupmustgettoknowaboutthetransportticketsforthegroup?

（6）

Inregardto关于transportticketsforthegroup,thelocalguidemusttrytogettheanswerstothefollowingquestions:

（1）Havethegroup’stransportticketsforthenextdestinationbeenbookedaccordingtoscheduleorhavetheybeenchanged?

And,hasthechangedbookingbeenconfirmed?

（2）Arethereanyreturnticketsforthegroup?

（3）Dothetouristsholdinternationalair-ticketsfordomesticflight?

（4）Arethegroup’s“exittickets”出境票,i.e.transportticketsforleavingthecountry,confirmedOKordotheystillremainopen?

3.Inwhatwaysmustthelocalguidemakepreparationsforconductingagroup带团inrespecttolanguageandknowledge?

（4）

（1）Beforethegrouparrives,thelocalguidemustfamiliarize熟悉himselfwiththeexplanatorymaterials解说材料ontheplacesthatthegroupisgoingtovisit.ForanEnglish-speakingguide,hemustalsomakepreparationsfortheEnglishwayofexpressinghimself.

（2）Foratouristgroupthatiscomposedofpeopleinaspecialtrade特殊行业,thelocalguidemusttrytoacquaint熟悉himselfwiththeknowledgeandtechnicaltermsoftheirspecialty.

（3）Inaddition,thelocalguidemustbewellpreparedforquestionsabouthottalksofthetown,importantnewsathomeandabroadandanyothersubjectsthatthetouristsmaybeinterestedin.

（4）Ifthelocalguidehimselfisnewtotheplacestobevisitedbythegroup,hemusttryhisbesttofamiliarizehimselfwiththembeforehand.[fə'mɪljə,raɪz]vt.使（某人）熟悉

4.Howcanthelocalguidemakesurethatthegrouphemetintheairportortrainstationistheveryoneheistomeet?

（7）

Inordertomakecertainwhetherornotthegrouphemetistheveryoneheistomeet…

（1）Thelocalguidemustaskthetouristswhatcountrytheycomefromandinquireofthemaboutthenamesoftheirtourescortandtheirnationalguide,thenameofthetravelserviceintheirowncountryandthenameofthetourorganizertravelserviceinChina.

（2）Ifthegrouphasneitherescortnornationalguide,hemustinquireofthetouriststheirnationality,thenameorcodeofthegroup,andthenumberofpeopleandthemainitinerary[aɪ'tɪnə,reri:

]行程ofthegroup.

5.Trytomakeawelcomespeechtoatouristgroupinthenameofalocalguide.Thefollowingpointsshouldbeincluded:

（10）

（1）Accordingthetouristsawelcomefortheirvisittoyourcityonbehalfof代表yourtravelservice,thedriverandyourself;

（2）Introducingyourselfandthetravelserviceyouworkfor;

（3）Introducingthedriver;

（4）Expressingyourwillingnessanddesiretorender提供goodservicestothetourists;

（5）Wishingthetouristsapleasantstayinyourcity.

ALocalGuide’sWelcomeSpeech（ForReference）

Goodmorning,LadiesandGentlemen:

WelcometoGuangzhou!

Mynameis…Ourdriver’snameis…IworkforChinaInternationalTravelService,GuangzhouBranchandwetwohavethepleasureofbeingyourguidesduringyourstayinGuangzhou（orweareverygladtobewithyouduringyourvisittoourcity）.IexpectthatthisisthefirsttriptoGuangzhouformostofyou.We’lldoourbesttomakeyourstayhereenjoyable愉快的,restful悠闲的andcomfortable,sopleasefeelfreetoletusknowwhatevercomplaintsyoumayhaveaboutourworkorthehotelservice,orwhatever,sowecanimproveingoodtime.Welookforwardtoyourcooperation.

6.Whatthingsshouldbementionedwhenthelocalguideistellingthetouriststhegeneralconditionsofhiscity?

（12）

Whengivingthetouristsageneralideaofthecity,thelocalguideshouldrefertosuchthingsas:

（1）Thecity’scli