最新文秘英语 Unit 7 Travel Arrangements培训资料.docx

1、最新文秘英语 Unit 7 Travel Arrangements培训资料Unit 7Travel ArrangementsSession One SpeakingNext week Mr. Johnson, the Executive of Rainbow Group, is going to New York on business. Therefore Zhang Hong needs to arrange the business trip for him. There are a lot of things that she must do, such as making room

2、reservations, booking tickets and designing a travel itinerary.Activity One Core Words and PhrasesBefore making the room reservation, it is necessary for Zhang Hong to have an idea about hotels. There are some words and phrases in the box below, match them with appropriate pictures. The first one ha

3、s been done for you as an example. 1._double room_ 2._ 3._- 4._ 5._ 6._ 7._ 8._ 9._. 10. _ 11. _ 12. ._Now check your answer with the key below:2. information counter 3. twin room 4. air conditioner5. elevator 6. hotel lounge 7. shower/bath room8. wireless internet 9. cloak room 10. banquet hall11.

4、gymnasium 12. laundry servicesHave you put most of the words in the right place? Dont worry if you havent. Guess now you should have some ideas about hotels. In fact, the hotel usuallyprovides other kinds of rooms, such as deluxe suite豪华套间, presidential suite总统套间, and single room 单人房. Activity Two C

5、ore SentencesNow Zhang Hong is going to make a room reservation for Mr. Johnson. Below are some core sentences that may be used. Read them aloud and try to learn them by heart.1. I wonder whether I could make a room reservation on 20th February for Mr. Johnson.2. What is the room price in this hotel

6、？3. Id like to book a presidential suite with a garden view.4. What services and facilities do you provide at that price?5. Can I get morning tea at 7oclock tomorrow morning?1.我想是否能为约翰逊先生预定2月20日的一个房间。2. 这家酒店的房间价格是多少？3. 我想预定一套带园景的总统套间。4. 房价包括什么服务和设施？5. 明早7点我能否喝早茶？ The language used in making room res

7、ervations is quite simple. However, before booking, its necessary to know what kind of facilities the hotel provides and the bosss likes and dislikes. Session Two ListeningThis session is to provide you with some listening activities regarding secretarial practice. There are two activities in this s

8、ession: five short dialogues in one activity and one conversation in the other.Activity One Short DialoguesThis activity is to check your ability to understand five short dialogues. After each dialogue, there is a recorded question. Both the dialogues and questions will be spoken twice. When you hea

9、r a question, you should decide on the correct answer from the four choices marked A), B), C), and D) given in the course book, and then choose the correct answer. Before you listen to the dialogues, first have a quick look at the following words, which might be helpful.1. How many flights are there

10、 to Beijing every week?A. Two. B. Four.C. Fourteen. D. Twelve.2. What does the man mean?A. There is no ticket to New York for tomorrow. B. There is only one ticket left at the moment.C. There are lots of seats available at the moment. D. They dont sell tickets to New York. 3. How much is the ticket

11、of China Southern Airlines from Changsha to Beijing?A. 400 yuan. B. 1,000 yuan. C. 1,600 yuan. D. 2,000 yuan.4. Which statement is true according to the dialogue?A. The woman wants a seat near the window. B. The woman needs a seat in the non-smoking area.C. The woman prefers a seat near aisle.D. The

12、re is no seat near the window available.5. What does the woman want to do?A. She wants to take a flight today.B. She wants to cancel the ticket and asks for the refund.C. She wants to change the date of the flight.The first and the third one are about numbers. They are not easy, are they? The last o

13、ne is difficult because the sentence is a bit too long. Check your answer with the following key:1. D 2 . A 3. C 4. C 5. C For more details of the dialogue, refer to the tape scripts at the end of this unit.D. She wants to pay for the ticket tomorrow.Activity Two A ConversationAfter making the room

14、reservation, Zhang Hong is going to book the ticket for her boss. In this activity, you will hear a conversation about how she books the ticket. Now listen to the recording and complete the following Flight Booking Request Form. The conversation will be read three times. For the first reading, you s

15、hould try to get the main idea. During the second reading, you are required to put the missing items in the numbered blanks according to what you have heard. The third reading is for you to check your answer. Before you listen to the conversation, first have a quick look at the following words, whic

16、h might be helpful.SPRING TRAVEL AGENCYFLIGHT BOOKING REQUEST FORMGIVEN NAMES 6._FAMILY NAME/SURNAME EXAMPLE SmithDESTINATION 7._AIRLINES 8._CLASS 9._METHOD FOR PAYMENT 10._The words required in the spaces are not difficult, but picking them up during listening can be problematic sometimes. Here is

17、the key for you to compare with your answer:6. John 7. New York 8. United Airlines 9. business 10. by credit cardBesides the United Airlines mentioned in the dialogue, there are a lot of other airlines. The following are the common airlines which are often referred to in our daily life.中国国际航空公司 Air

18、China 中国东方航空公司 China Eastern Airlines中国南方航空公司 China Southern Airlines美国航空公司 American Airlines 英国航空公司 British Airways德国汉莎航空公司 Lufthansa Airlines澳大利亚快达航空公司Qantas Airways For the flight classification, there are first-class, business-class and coach class (economy class).Session Three ReadingActivity O

19、ne The Challenges of a SecretarySTEP ONE Suppose you are the secretary of Rainbow Group, Zhang Hong. You have been asked by Mr. Johnson to prepare the arrangements for a group of European and American investors. The investors plan to visit the Company for one week. Work in groups and prepare an itin

20、erary(行程安排) giving the places and the sightseeing spots you would recommend. Tell your reasons.STEP TWO Make a list of tips you would give the investors who have never visited China before. The plan you are required to design is similar to a travel plan. However, the purpose of these investors is to

21、 judge whether Rainbow Group is worth investing in. Then the main point of the arrangements is about investing environment of Rainbow Group, not just on sightseeing. Here are some suggestions: STEP ONE : At this stage, remember to budget the time required to get from one place to another. The trip m

22、ight also include the factories of Rainbow Group and the local city. STEP TWO: The advice might refer to things below: - medicines for upset stomachs and other illnesses, - comfortable walking shoes and suitable clothes, -what foods and dishes to taste, -reading materials about Chinese Culture and h

23、istory. Activity Two Travel Arrangement Travel, especially business travel, can be wonderful but is not so easy. There are a lot of tasks for the secretary to do. After booking the ticket, Zhang Hong starts to make travel arrangements. Read the following passage and answer the questions.Questions on

24、 the passage:1. What are the four main methods of traveling?2. Can a secretary make business travel arrangements by herself only?3. Besides the things listed in the passage, what else do you think a secretary should do in making travel arrangements for the boss?Travel ArrangementIn a large company t

25、here is often a department which is in charge of travel arrangements for the staff. In many companies, however, most of the travel arrangements for the boss are usually made by the secretary. The following four important steps can ensure planning a trip for the boss goes smoothly.Step 1: The Pre-Tri

26、p DiscussionIt is important to know how many people are going on the trip and it is necessary to check if there is any special need, e.g. medical requirements. Knowing your boss preferences might give you an insight into his overall work personality and procedures.Step 2: Booking tickets/flightsFirs

27、t, there are four main methods of travel: by airplane, by train, by ship and by bus. The method chosen usually depends on company policy, time schedule, budget, distance, and the purpose of the trip. Then it is crucial to know the exact dates employees are leaving and returning. Any mistakes can be

28、costly for the organization.Step 3: Arranging Hotel and TransportationArrange transportation for your boss to and from the airport, the hotel, the conference, or any other places he needs to go. The choosing of the transportation method depends on what your boss requests, and this can vary greatly.

29、Below are some of the options:Taxi/Cab If your boss chooses to hop in a taxi, be sure he can do it easily. If he is going to an international airport during normal flying hours, there should be plenty of cabs outside at the taxi stand. If he is traveling to a small airport, a small city or town, cal

30、l a cab company the day before his arrival. Also, tell the taxi driver what terminal and gate or baggage claim area hell be coming out from. Give the cab company your bosss cell phone number so they can call to tell him where they are waiting.Renting a CarIf your boss wants his own vehicle for the t

31、rip, then you should reserve a rental car for him. Go to a rental car company website and shop around for the best deals.The Final Step: Go over the Details with Your BossBe sure all details are printed in the itinerary so that it is easy for your boss to read and take it along on the trip. They include:Airline: Carrier, terminal, gate, seat number, etc. Transportation: Any useful numbers, names, companies, etc.Hotel: Name, address, telephone nu