邮件回复范例.docx
《邮件回复范例.docx》由会员分享，可在线阅读，更多相关《邮件回复范例.docx（24页珍藏版）》请在冰豆网上搜索。
邮件回复范例
回复买家还价 RespondingtoBuyer’sBargain
Subject:
YourEnquiryoneBayItemPrice
==================================================
DearSirs,
ThanksforyouremaildatedxxxxxxxonthepriceofaneBayitem（ItemNumber:
xxxxx）.
Shouldyouconsiderbuyingxxitem（stateitemquantity）fromus,wewillbehappytoofferyouxx%discountontheitemprice,orxx%discountonshippingfee.Shouldyoujustbuyoneitemfromus,weregretthatweareunabletoofferyouadiscount.
Pleaseunderstandthatweareasmallbusinesswithsmallprofitmargin.
Onceagainthanksforyourinterestinouritems.Wehopetodobusinesswithyou.
Yourssincerely,
回复买家还价2
问题：
Hello,Icangive100dollars.IsitOK?
回答：
Thankyouforyourinterestsinmyitem.
Perhapswecan’tofferyouthatlowpriceyoubargained.I’msorryforthat.Infactthepricelistedisreasonableandbeencarefullycalculated.Itleavesmelimitedprofitalready.
But,we’dliketoofferyousomediscountsonmultipleitems.Ifyoupurchasemorethan5piecesinoneorder,_________discountwillbegivertoyouonamount.
Anyfurtherquestionspleaseletmeknow.Thanks.
YoursSincerely,
SellerNameorID
运送/处理时间查询AnsweringEnquiriesonShipping/HandlingTime
Subject:
Shipping&HandlingTime
==================================================
DearSirs,
Thanksverymuchforyourenquiryaboutpaymentmethod.
Normallywewillshiptheitemwithinxxxdays/hoursafterreceiptofbuyer’spayment.Itusuallytakesxxxdaysfortheitemtoreach（Europe/US,etc）from（Japan,Thailand,Taiwan,HongKong,etc）byRegisteredMail/AirMail/EMS.Youcanalsotrackthestatusofyouritemwiththetrackingnumberthatweprovided.
Pleaseunderstandthattheremightbesituationsoutofmycontrolwhichwilldelayshippingtime.
Thanksoryourunderstanding.
YoursSincerely,
推荐买家使用PayPal付款 RecommendingPayPaltoBuyers
Subject:
PaymentforYoureBayItem
==================================================
Hi,
Thanksverymuchforyourenquiryaboutpaymentmethod.．
Tosimplifytheprocessandtomakesurethattheitemwillreachyouassoonaspossible,wesuggestbuyerspayusviaPayPal,whichisafast,easyandsafewaytopay.
Asyoumaybeawareof,itusuallytakesatleastoneweektoclearinternationalchecks.Sinceitisourpolicytoshipouritemsuponreceiptofpayment,payingusviacheckswouldmeandelayindeliveringyoutheitem.
Hopethisemailanswersyourquestion.
YoursSincerely,
邮政服务延误通知（由于天气恶劣）DeliveryDelayNotification
Subject:
DeliveryDelayDuetoBadWeatherConditions
==================================================
Hi,
Weregrettoinformyouthatthedeliveryofyouritem（ItemNumber:
xxxxxxxxx）maybedelayedduetothewinterstorm/heavysnowconditionsintheUS/Europe.
Weappreciateyourunderstandingandpatience.Wewillkeeptrackingthestatusofyouritem,andtryourbesttoofferyouhelp.Youarealsowelcometocontactus.
Sorryforthedelayandthanksforyourunderstanding,
YoursSincerely,
已寄货通知ShippingNotification
（1）
Subject:
YoureBayitemhasbeenposted.
Ihavepostedthefollowingitemtoyou.Youshouldbereceivingitshortly.
Itemtitle:
xxxxxxxx
Webaddress:
Itemnumber:
xxxxxxxxxxxx
BuyerUserID:
xxxxxxxx
SellerUserID:
xxxxxxxx
Yourtotalis:
US$xx
Onceyouritemarrivesinsatisfactorycondition,pleaseleavefeedbackforme.
Thankyouagain!
已寄货通知ShippingNotification
（2）
Subject:
YourpurchasewillshiptodayviaRegisteredMail/AirMail
==================================================
Hi,
Ihavereceivedpaymentforyouritem（ItemNumber:
xxxxxxxxx）anditwillshiptodayviaRegisteredMail/AirMailwithtrackingnumber.Theitemisexpectedtoarriveinxxtoxxbusinessdays.
Onreceiptitwillbeimportantforyoutoemailmetoletmeknowithasarrivedsafelyandthateverythingisinordersowecanleavefeedbackforeachother.Asawayofmakingsuremycustomersaresatisfied,Iprefertoleavefeedbackonnotificationofsafearrivaloftheproduct.
Ifyouhaveanyquestionsaboutmyfeedbackpolicy,guaranteeoranyotherbusinessmatters,pleasekindlycontactme（orpleasevisitmyTerms&ConditionsCenterlocatedat:
http:
//xxxxxxxxxxxxxxxxxxxx）
Iknowtherearemanychoicestodayinbuyingjustaboutanythingandappreciateyourbusinessandpromptattentiontopaymentonthistransaction.
Sincerely,
已寄货通知ShippingNotification（3）
Hello,dearcustomer,
YouritemhasjustbeensentoutviaChinaInternationalShippingservicewhichmaytakeabout15-20businessdaystoarriveatyou.
Thetrackingnumberofyourparcelis:
RR123456CN,andyoucantracktheshippingstatusonthewebsitebellowinafewdays:
Besides,asweallknowthatInternationalshippingrequiresmorecomplicatedshippingprocedures,suchasbothcountries’customsclearance,transitstationsetc.,itwillprobablytakelongertimeforyouritemtoarriveatthefinaldestination.
MuchAppreciateforyourunderstandingonthisuncontrollablematter.Ifyouhaveanyotherconcerns,feelfreetoletmeknow.
Thanks.
请买家留评价FeedbackReminder
Subject:
PleaseleavefeedbackforeBayitem#xxxxxxxxx
Thankyouforpurchasing. PleaseleavefeedbackformeoneBayandI'lldothesameforyou. TakethisopportunitynowandhelpbuildabettereBaycommunity.
Toleavefeedback,justclickonthelinkbelow:
（ProvidetheURLfortheleavefeedbackpageoftherelevanteBaysite）
Itemtitle:
xxxxxxxx
Webaddress:
Itemnumber:
xxxxxxxxxxxx
BuyerUserID:
xxxxxxxx
SellerUserID:
xxxxxxxx
Yourtotalis:
USDxx
Note:
EveryeBayuserhasaFeedbackprofilemadeupofcommentsfromothereBayusers.
Thankyousomuchforyourbusiness.
要求寄货地址与付款RequestforPostalAddress
Subject:
PleasesendyourpostaladdressforeBayitem#xxxxxxxxxx
PleasesendyourpostaladdresssothatIcansendyouritemassoonaspossible.
Itemtitle:
xxxxxxxx
Webaddress:
Itemnumber:
xxxxxxxxxxxx
BuyerUserID:
xxxxxxxx
SellerUserID:
xxxxxxxx
Yourtotalis:
US$xxperitem
US$0.00Salesdiscounts（-）orcharges（+）
US$xxshipping/handling
-----
US$xx=Total
Onceyourpostaladdressisreceived,youritemwillbeonitswaytoyou.
Ifyouhaven'tsentpaymentyet,pleasenotethatthefollowingpaymentmethodsareaccepted:
Other,MoneyOrder/Cashier'sCheque,PersonalCheque,COD（CashonDelivery）,PayPal,MoneyTransfer.
Thankyouforyourpurchase!
收到货款通知PaymentReceivedNotification
Subject:
Thankyouforyourpayment.eBayitem#xxxxxxxx
DearSirs,
Wehopeyouenjoyyourpurchase.Yourpaymenthasbeenreceivedforthefollowingitem:
temtitle:
xxxxxxxx
Webaddress:
Itemnumber:
xxxxxxxxxxxx
BuyerUserID:
xxxxxxxx
SellerUserID:
xxxxxxxx
Yourtotal:
US$xx
Thankyouverymuch.Yourbusinessismuchappreciated.
收到货款通知2
Title：
ThankyouforyourpaymentoneBayitem#xxx,titlexxx.
Dearcustomer,
Thanksforyourbidding;yourpaymenthasbeenreceivedforthefollowingitem:
Itemtitle:
WebAddress:
Itemnumber:
BuyerUserID:
SellerUserID:
Yourtotalamount:
Weareveryappreciatedforyourquickpayment.Andthepositivefeedbackfromushasbeenleftforyou.
Yourorderisbeingprocessed;normallyyourpackagewillbeshippedonthenextworkingday.Anyquestionspleasefeelfreetoletusknow.
Sincerely
{SELLERUSERNAME}
付款提示PaymentReminder
Subject:
PaymentreminderforeBayitem#xxxxxxxx
Youarethewinningbuyerforthetest. Thankyouforyourbusiness.
Yourpaymentforthisitemhasn'tbeenreceivedyet.Ifyouhaven'tsentpayment,pleasefollowtheinstructionsbelow.
Itemtitle:
xxxxxxxx
Webaddress:
Itemnumber:
xxxxxxxxxxxx
BuyerUserID:
xxxxxxxx
SellerUserID:
xxxxxxxx
Yourtotalis:
US$xxperitem
US$0.00Salesdiscounts（-）orcharges（+）
US$xxshipping/handling
-----
US$xx=Total
Pleasesendmeyourpostaladdressandpayment.Thefollowingpaymentmethodsareaccepted:
Other,MoneyOrder/Cashier'sCheque,PersonalCheque,COD（CashonDelivery）,PayPal,MoneyTransfer.
Ifyouwanttomailyourpayment,pleasesenditandincludeacopyofthispageto:
xxxxx（Recipient’sName）
xxxxxxxxxxx（Address）
xxxxxxxxxxx（Address）
Again,thankyouforyourbusiness.
买家中标通知WinningBuyerNotification
Subject:
Goodnews.eBayitem#xxxxxxxx
Youarethewinningbuyerfortheitembelow.Thankyouforyourbusiness!
Itemtitle:
xxxxxxxx
Webaddress:
Itemnumber:
xxxxxxxxxxxx
BuyerUserID:
xxxxxxxx
SellerUserID:
xxxxxxxx
Yourtotalis:
US$xxperitem
US$0.00Salesdiscounts（-）orcharges（+）
US$xxshipping/handling
-----
US$xx=Total
Pleasesendmeyourpostaladdressandpayment.Thefollowingpaymentmethodsareaccepted:
Other,MoneyOrder/Cashier'sCheque,PersonalCheque,COD（CashonDelivery）,PayPal,MoneyTransfer.
Ifyouwanttomailyourpayment,pleasesenditandincludeacopyofthispageto:
xxxxx（Recipient’sName）
xxxxxxxxxxx（Address）
xxxxxxxxxxx（Address）
Thankyouagainforyourpurchase.
关于关税问题
问题：
ArethereanyimporttaxesorcustomschargesthatIneedtobeawareofifIpurchasethisandhaveitshippedheretoLouisianaintheUnitedStates?
回答：
Thankyouforyourinquiry.
Iunderstandthatyouareworryingaboutanypossibleextraexpenseforthisitem.According
升级会员 