速卖通服务回复.docx

速卖通服务回复.docx

《速卖通服务回复.docx》由会员分享，可在线阅读，更多相关《速卖通服务回复.docx（9页珍藏版）》请在冰豆网上搜索。

速卖通服务回复

文稿归稿存档编号：

[KKUY-KKIO69-OTM243-OLUI129-G00I-FDQS58-MG129]

速卖通服务回复

下单已付款

Dearfriend,

Thankyouforpayingforyourorderno..Wearepreparingforyourorder.Wewillpaymoreattentiontoyourorderandsenditasap.Anyquestionspleasefeelfreetocontactus,wewillhelpyouwithin12hours.

Thankyouinadvance.Haveaniceday~

BestWishes~

已发货的

Dearfriend,

Thankyouforyoursupport.Wehadsentoutyourorder

Pleasetraceitbyon

Italwaystakes15-60daystoarrive.Butasyouknow,nowisshoppingseason,itmaydelayabout10moredaystoarrive.Pleaseunderstandus.Hopeyouwilllikeitandofferuspositivefeedback.Ifyouhaveanydissatisfaction,pleasegiveustheopportunitytoresolvetheproblembeforeleaveusanegativefeedback.

Thankyouinadvance.WelookforwardtoprovidingyouwiththebestbuyingexperienceagainonAliExpress!

BestWishes~

俄罗斯客户

Dearfriend,

Thankyouforyoursupport.Wehadsentoutyourorderno.

Pleasetraceitbyon

Italwaystakes15-40daystoarrive.Butasyouknow,nowisshoppingseason,itmaydelayabout10moredaystoarrive.

Butasyouknow,theChinaPostisveryunstabletoRussia,itmaytake90daystoarrive.

Pleaseunderstandus.Hopeyouwilllikeitandofferuspositivefeedback.Ifyouhaveanydissatisfaction,pleasegiveustheopportunitytoresolvetheproblembeforeleaveusanegativefeedback.

Thankyouinadvance.WelookforwardtoprovidingyouwiththebestbuyingexperienceagainonAliExpress!

BestWishes~

俄罗斯仓

Dearfriend,

Thankyouforyoursupport.Wehadsentoutyourorderno.

wehavesenditfromourRussianwarehouse.

Pleasetraceitby

Italwaystakes3-15daystoarrive.Butasyouknow,nowisshoppingseason,itmaydelayabout10moredaystoarrive.Pleaseunderstandus.Hopeyouwilllikeitandofferuspositivefeedback.Ifyouhaveanydissatisfaction,pleasegiveustheopportunitytoresolvetheproblembeforeleaveusanegativefeedback.

Thankyouinadvance.WelookforwardtoprovidingyouwiththebestbuyingexperienceagainonAliExpress!

BestWishes~

下单未付款的

Dearfriend,

Thankyouforyourorder

.Wecheckedthatyourorderisunpaid.Doyouhaveanyrequirementsonthegoods?

Anyquestionspleasefeelfreetocontactus.wewillhelpyouwithin24hours.Wewillprepareforyourorderatonceafteryoupay.

Thankyouinadvance.Haveaniceday~

BestWishes~

Paypalaccount:

缺货取消

Hi,

Wouldyoupleasechoosethefirstorsecondcausenotby"outofstock"tocanceltheorder?

Pleasecheckhere:

Wereallyneedyourgreathelp.

Afterwecheckthecause,wewillagreethecancelingatonce,andyouwillgettherefundin1-7workingdays.

Niceday^^

Hidear

I'msorrythatitisdifficulttopurchaseinmarketing.

Wouldyoupleasechoosethefirstorsecondcausenotby"outofstock"tocanceltheorder?

Pleasecheckhere:

Wereallyneedyourgreathelp.

Afterwecheckthecause,wewillagreethecancelingatonce,andyouwillgettherefundin1-7workingdays.

Niceday^^

Dearfriend,

Thankyouforyourreply.

Wouldyoupleasechoosetheothercausetocanceltheorder?

Weknewitisourfault.

Butpleaseofferusthebigfavor.

Wewillofferyousomediscountinyourneworder.

Hopeyoucanforgiveusandchangethecause.

Pleasecheckhere:

Niceday^^

Dearfriends,

Thankyouforyourorder.

Butitseemsthattheorderhadnotstillpayit.

IfthereisanythingIcanhelpyou,suchasprice,size,coloretc.

Pleasefeelfreetocontactme.Intermsofpaymentisconfirmedafter,

Wewilldealwiththeorderandshipmentpublicassoonaspossible.Thankyou!

BestRegards

2.客人未付款邮件（针对无等级买家，客人可能不会付款）

亲爱的X,

我们感谢你从我们这里购买。

但是,我们注意到,你还尚未付款。

你可能不知道如何支付。

这是一个详细的支付流程链接:

如果你有任何问题支付,或者有什么理由,你不想去完成订单,请让我们知道。

我们可以帮你解决问题的付款方式或更改订单。

再次感谢!

期待着答案尽快得到您的。

问候,

DearX,

Weappreciatedyourpurchasefromus.But,wenoticedthatyouhavenopaymentyet.Youmaynotknowhowtopay.

Thisisadetailedpaymentprocesslinks:

Ifyouhaveanyquestionspayment,orthereanyreasonthatyoudon'twanttogotocompletetheorder,pleaseletusknow.

Wecanhelpyoutosolvethequestionofpaymentormakeanychangestotheorder.

Thanksagain!

Wearealllookingforwardtogetyouranswerassoonaspossible.

Bestregards,

3.客人未付款邮件（价高给点优惠~（3%左右））

亲爱的朋友,

今天我观察你的订单还是未支付状态,而我认为,如果你看到我给你付款过程,已经知道如何支付。

但不知道是什么导致了你还没有付款,如果你认为这个价格是高的,我可以给你3%的折扣。

希望再次见到你到我的店,我们可以长期合作。

Dearfriend,

Todayweobserveyourorderorfailtopaythestate,andwethinkthatifyouseewegiveyoupaymentprocess,alreadyknowhowtopay.

Butdon'tknowwhatcausesyouhaven'tpayment,ifyouthinkthepriceishigh,wecangiveyouadiscountof3%.

Hopetoseeyouagaintomyshop,wecanlong-termcooperation.

BestRegards

4.客人未付款邮件（其他卖家比你这个便宜~，强调你质量和服务~，列一个你的服务流程~从咨询到收货）

亲爱的朋友，

已经几天过去了，我想可能你是看到比我更便宜的卖家。

我们在中国经营鞋包配饰有四年了，有自己的工厂和超过100名员工。

发货前还会再一次仔细检查，这样就尽量避免了您的损失，如果确实有质量问题，拍照证实后我将在下次订单补上上次的衣服。

周到的服务是商业合作的基础，相信我们能成为很好的商业伙伴

Dearfriend,

Afewdayspassed,andwethinkmaybeyoufoundsomecheaperthanmyshop.

WehavefouryearsexperienceofBags,Shoes&AccessoriesbusinessinChina,andwehaveourownfactoryandmorethan100employees.Wewillcarefullyexaminedagainbeforetheshipment,andtrytoavoidyourloss,ifthereisqualityproblem,takepicturesafterthat,wewillfillthelastclothesinthenextorder.

Thoughtfulserviceisthefoundationofbusinesscooperation,believewecanbecomeverygoodbusinesspartner.

BestRegards

收到好评

Hi,dearfriend

Thankyouforyourrecentfive-starfeedbackaboutyourorder.

Yoursatisfactionishugelyimportanttous,andkeepsusmotivatedtotryharderforourcustomers!

Weareupdatingtheitemseveryday,youcancheckoutmoregreatproductsfromourstore:

Wehopewewillseeyouagainonourstoresoon.

Thankyouinadvance.

BestWishes~

Wangsan7

Wangsan4

Wangsan1

网三5

Hi,dearfriend

Thankyouforyourrecentfive-starfeedbackaboutyourorder.

Yoursatisfactionishugelyimportanttous,andkeepsusmotivatedtotryharderforourcustomers!

Wehopewewillseeyouagainonourstoresoon.

Thankyouinadvance.

BestWishes~

WealsohaveRussianwarehousenow,morefaster:

Thankyouforyoursupport.Welcometoourstoreagain

Thankyouforyoursupport.WelcometoourstoreagainNowwehavesizeL,lengthis160cmandweareproducingthisdresswithlongsleeve

未收到评价

Dearfriend

Thankyouforyourshoppingonourstore.Doyoureceiveyourorder?

Ifyes,wouldyoupleaseofferusapositivefeedback.Yourshoppingexperienceisveryimportanttousandourbusiness.Anditisagoodwaytohelpotherstomakepurchaselikeyou.

Ifyouhaveanydissatisfaction,pleasegiveustheopportunitytoresolvetheproblembeforeleaveusanegativefeedback.

Thankyouinadvance.WelookforwardtoprovidingyouwiththebestbuyingexperienceagainonAliExpress!

BestWishes~

3.收到中差评后：

Dear,

Wearesorrytoseethatyouleftnegativeorneutralfeedbackrelatingtoyourrecentpurchaseexperiencefromourstore.

Pleasecontactusatanytimesowecanfindoutwhyyouwereunhappyandresolveyourproblems.Andwewillofferyouasatisfiedsolutionaboutthat.Pleasefeelfreetocontactus.Wehopethenyoucanreviseyourfeedbackintoapositivefeedbackforus!

Thankyouinadvance.

BestWishes~

4.客户回复中差评后，反应质量不好等情况，我们根据实际情况，给以一定的赔偿，让客户改为好评

Dearfriend,

Wearesosorrytocheckthatyouleaveusneutralfeedbackoftheorder

Wearesosorryabouttheproblemyoutoldus.

Ifyoucanchangethefeedback.Wecanofferyou1-5$offdiscountinyourneworder.

Wouldyoupleasechangethefeedback?

Pleasecheckheretochangethefeedback:

Wearebeggingforyourforgivenessandunderstanding.

Thankyouinadvance.

Haveaniceday^^

俄罗斯客户大包发

Dearfriend,

Thankyouforpayingforyourorder

AsfortheunstableshippingtoRussiabyChinaPost,WewillsendtheWholeparcelstoourRussianwarehouseinMoscowbyEMS,andthensendyourparceltoyoubyRussianPostfromMoscow.ItismorefastthanChinaPost.

SowouldyoupleasetellusyourfullnameandyouraddressinRussianbystationmessage?

ASfollowing

yourfullname:

detailaddress:

postzip;

Telephoneno:

Bytheway,wewillupdateatemporarytrackingnumberforyou,AftertheparcelhasarrivedinMoscow,youcanaskusfortheRussiantrackingnumber.

Wearewaitingforyourreply.

Haveaniceday^^

Thequalityisverygood..itisbetterthanotherstore.AndthisitemhaveeachsizefromStoL.Iwillconsiderbuysomenewarrivalsinthisstore.

DearAleksandraPlutahina,

WewillsendthewholeparcelstoourRussianWarehouseinMoscowbyEMS.ThenourworkmatewillsendyourparceltoyoubyRussianPostfromMoscow,itisfasterthanChinaPost.Fornow,weonlyofferyouthetemporarytrackingnumber,ifyoucan'tcheckanyinformation,pleasedon'tworry.

WhentheparcelhassentoutfromMoscow,wewillofferyouanewtrackingnumber.

Pleaseunderstandus.Hopeyouwilllikeitandofferuspositivefeedback.

Ifyouhaveanydissatisfaction,pleasegiveustheopportunitytoresolvetheproblembeforeleaveusanegativefeedback.

Thankyouinadvance.

取消订单

Thankyouforyourreply.

Wouldyoupleasechoosetheothercausetocanceltheorder?

Weknewitisourfault.

Butpleaseofferusthebigfavor.

Wewillofferyousomediscountinyourneworder.

Hopeyoucanforgiveusandchangethecause.

Pleasecheckhere:

Niceday^^