统一通信产品的关键功能英文版.docx

统一通信产品的关键功能英文版.docx

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统一通信产品的关键功能英文版

CriticalCapabilitiesforUnifiedCommunications

18August2015ID:

G0*******

Analyst（s）:

SteveBlood,BernElliot

VIEWSUMMARY

ChangesinthewayspeopleworktogetherareredefininghowITleadersshouldassesstheproductcapabilitiesofunifiedcommunicationsproviders.Thisisplacinganincreasedfocusonsingle-vendorplatformstomeetthemajorityofcoreUCfunctionalrequirements.

Overview

KeyFindings

∙Leadingunifiedcommunicationsvendors'suitecapabilitiesarematuring,suchthatmanywillsatisfyITleaders'requirementstodeploysingle-vendorsolutionsspanningon-premisesandcloudinfrastructures.

∙ClientapplicationsforPCsandmobiledevices（suchastabletsandsmartphones）willstillberequired,becauseWebreal-timecommunicationsisinitsinfancy.

∙DesktopandmobilevideoconferencingarebecomingincreasinglykeycomponentsofUCsolutions,asistheintegrationofdesktopsolutionswithgroupvideosystems.

∙End-of-supportnoticesforlegacyPBXplatforms,aswellasthedesirenottoinvestinnewIP-PBXplatforms,aredrivinginterestinUCsuitesolutions.

Recommendations

∙Determinewhetheryourusergroupswouldbenefitmorefromatelephony-centricoracollaboration-centricapproachwhenselectingasingleUCplatform.

∙AssesstraditionalcommunicationspracticestodeterminewhetherthetelephonyandconferencingcapabilitiesofferedbyyourproposedUCvendoraregoodenoughtodriveasingle-platformapproach.

∙Evaluatehybridsolutionsofblendedon-premisesandcloudcapabilitieswhenthereisgreaterdemandforcollaborationwithexternalparties,orwhenWANcapacitylimitsthebroaderadoptionofinternalmultipartysessions.

WhatYouNeedtoKnow

Thisyear'sfocusforCriticalCapabilitiesinUnifiedCommunicationsincludesareassessmentofallcapabilityratingsagainstreviseddefinitions.Therefore,it'sinappropriatetocomparethisyear'sperformancewithlastyear'sratingstodefineprogress.

Inouranalysis,allofthevendorslistedintheMagicQuadranthaveallofthecoreunifiedcommunications（UC）capabilities:

∙Telephony

∙Conferencing

∙Instantmessagingandpresence

∙Clients

However,notallofthesehavebeentightlyintegratedasasinglesuite.Insomecases,vendorsusepartnerstocompleteatotalsolutionor,inothercases,theyusestandardstointegratetheirseparateproductstogether.

Althoughbothofthesehavebeenusefulstrategiesforaddingcapabilitiestoestablishedplatformsinplaceofarip-and-replaceapproach,weareincreasinglyseeinganeedfororganizationstofocusthevendorselectionprocessonproviderswithmoretightlyintegratedsuitecapabilities,toenableamoreintuitiveuserexperience,whileaddressingthechallengesofreducingthetotalcostofownership（TCO）formaintainingseparateproductplatforms.Inthisyear'sCriticalCapabilitiesresearch,thefocusforratingfavorsallthecoreUCcapabilitiesasasingleunifiedsuite.

Althoughthefourusecasesfromlastyearremain,wehaveaddeda10thcriticalcapability:

continuousunifiedcommunicationsandcollaboration（UCC）.Thisaddscontext-enabled,synchronousflowsorprojects.WedonotyetregardthiscapabilityasoneofthecorerequirementsofaUCsuite;however,weareseeingincreasedinterestinsomeofthesecapabilities.

Theneedtoblendon-premisescapabilitieswiththecloudcontinuestobeimportant.Weseethisofferingofhybridenvironmentsassatisfyingorganizations'requirementsformore-managedservice,aswellastheneedtofillinthegapsinnetworkingcapacityandtheshortfallsininteroperabilityforexternalcollaboration（see"HypeCycleforUnifiedCommunicationsandCollaboration,2015"）.Thisisdifferentfromtherequirementsofawhollycloud-basedcapability,inwhichtheentiresolutionissatisfiedbyanexternallyhostedinfrastructure（see"MagicQuadrantforUnifiedCommunicationsasaService,NorthAmericaWithAdditionalRegionalPresence"）.

OrganizationsshouldcontinuetoselectananchorvendorfortheirUCenvironments,becausethiswillofferamoreconsistentuserexperience,withalowerTCOthanmaintainingintegrationwithcompetingsuppliers.However,takingintoaccounthowuserrequirementsaredifferent,itisequallyimportanttoconsiderintegrationandinteroperability,whereamultivendorenvironmentisstillrequired.

UCis,inmostcases,aMode1initiativewithinabimodalITstrategy（see"LeverageBimodalITMethodstoAdvanceUCC"）.UCplatformsaresourced,managedandsupportedasacoreITresponsibility.Althoughthisisaformulathatbothsuppliersandcustomersarecomfortablewith,theopportunitytoaddressMode2bimodalITinitiativeswillbeincreasinglyimportantinaddressinguserrequirementsandgroupcollaborationrequirements.

Analysis

Thisresearchisintendedtohelporganizationsdefinetheirrequirementsandselectspecificproductsthatmatchtheirneedsasalignedwithoneoftheusecases.ThisresearchprovidesanoverviewoftheUCproductsofthevendorsincludedinthe"MagicQuadrantforUnifiedCommunications."Itevaluatestheireffectivenessinaddressingusers'needsinfourusecases:

∙AfullUCCenvironmentwithstrongrequirementsfortelephony

∙AfullUCCenvironmentwithstrongrequirementsforcollaboration

∙Ananchorvendorwiththeabilitytointegratewithcomplementaryorcompetingvendors

∙Ahybridimplementationtotakeadvantageofon-premisesandcloudcapabilities,integratedasacommonusecase

Thisresearchdiffersfromthe"MagicQuadrantforUnifiedCommunications,"inthatthefocusisonproductcapability,ratherthanonthebroadersetofevaluationcriteriaforvisionandexecutioninaMagicQuadrant.Thisresearchisintendedtohelporganizationsassessproductcapabilitiesagainstasetofuserrequirementsalignedwithoneormoreofthedefinedusecases.

CriticalCapabilitiesUse-CaseGraphics

Figure1.Vendors'ProductScoresfortheFullUCWithStrongTelephonyRequirementUseCase

Source:

Gartner（August2015）

Figure2.Vendors'ProductScoresfortheFullUCWithStrongCollaborationRequirementUseCase

Source:

Gartner（August2015）

Figure3.Vendors'ProductScoresfortheAbilitytoWorkWithComplementaryVendorsUseCase

Source:

Gartner（August2015）

Figure4.Vendors'ProductScoresfortheAbilitytoOfferHybridSolutionsUseCase

Source:

Gartner（August2015）

Vendors

ALEAlcatel-LucentOpenTouchSuite

Paris-basedALEis85%privatelyownedbyChinaHuaxinand15%ownedbyAlcatel-Lucent.ALE'sAlcatel-LucentOpenTouchSuite（OTS）istheflagshipmultidevice,multimediaUCsuite.ItsupportsthefullrangeofcoreUCcapabilities,frombasictelephonytomultipartyconferencing.

TheOpenTouchplatform（seeTable1）forenterpriseswaslaunchedin2011,followedbythecloudvariantin2013.OpenTouchisavailablethroughALE'spartnernetwork,whichhasitsstrengthsinEurope,butincludesglobalrepresentation.

Table1.DetailsonALEAlcatel-LucentOpenTouchSuiteCapabilities

CriticalCapabilities

Details

Telephony

OTSmaintainsarichsetoftelephonyfeaturesthatsupportarangeofusers;however,itislimitedinscaleto5,000users.OmniPCXEnterprise（OXE）complementsOTSforgreaterscalewithjusttheenterprisetelephony-centricrequirements.

Conferencing

OTSfullysupportsaudio,Webandvideoconferencingrequirementsasasingleapplication,employingsessionshifttomoveamongdevicesandcommunicationmodalities.PartnerLifesizeisrequiredtoscalevideoconferencingtobeyond188participants.

Messaging

Unifiedmessaging（UM）isintegratedintoOTS,oritcanbecentralizedaspartofascalableOXECommunicationsServernetwork.UMisaconsistentexperienceacrossallALEdevicesandapplications,anditsupportssynchronizedmessagingwithMicrosoftExchangeServerandGoogleMail.

InstantMessagingandPresence

IMandpresencearenativecapabilitiesofOTSandaresupportedacrossalldevices.EmbeddedfederationsupportsXMPPandSIMPLE-compliantservices.

Clients

Alcatel-LucentOpenTouchConversationisastronguserexperienceforOTSspanningPCclients,browsersandmobiledevices.ItsupportsallOTSUCcapabilitiessecurely,anditintegrateswithcollaborationapplicationsfromMicrosoft,IBMandGoogle.A"freemium"version,OpenTouchConversation,Entrywillbelaunchedin4Q15.

Interoperability/

Integration

OTSintegrationapproachfavorsopenstandards,usingpublishedAPIswherepossible.RESTisnowthepreferredflavorofWebservicesimplementation.

Administration

OmniVista8770NetworkManagementSystem（NMS）providescentralizedadministrationandmanagementforallALEUCapplicationsandLifesizeforvideoconferencing.Alcatel-LucentVitalSuiteforanalyticsandbusinessintelligence（BI）onnetworkperformanceisnowsourcedfromformerparentcompanyAlcatel-Lucent.

HybridOn-Premises/Cloud

OTSdeploymentsspanon-premisesandhybridcloudwithinthesamelogicaldeploymentornetwork,withallcomponentsvirtualizedwithVMwareorHyper-V.Availabilityofthecloudhybridisconstrainedbyalackofpartnerdeploymentworldwide.

MobilitySupport

ThefocusformobilityisonenablingsmartphonesandtabletstobeusedwithOTSmessagingandvoice,andvideoconferencingapplicationsspecificallywithtablets.DevelopmentislimitedtoiOSandAndroidOSs.

ContinuousUCC

ThereisnosupportforcontinuousUCCapplications—eitherin-housedevelopmentorwithpartners.

Source:

Gartner（August2015）

AvayaAuraPlatform

AvayaisaU.S.-based,privatelyheldcompanywithheadquartersinSantaClara,California,withownershipbyprivateequityfirmsTPGandSilverLakePartners.Avayaoffersarangeofproductstargetingspecificmarketsegments,withsc