美国卓越绩效评价准则中英文对照版.docx
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美国卓越绩效评价准则中英文对照版
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-1领导美国卓越绩效评价准则(中英文对照版)2008-12-2310:
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86
1Leadership(120pts.)
分)领导(1201
TheLeadershipCategoryexaminesHOWyourorganizationsSENIOR
LEADERSguideandsustainyourorganization.Alsoexaminedareyour
organizationsGOVERNANCEandHOWyourorganizationaddressesits
ethical,legal,andcommunityresponsibilities.也检查组织的治领导类目检查组织的高层领导者如何引领组织并保持组织可持续发展。
理以及组织如何确立它的道德的、法律的和社会的责任。
1.1SeniorLeadership:
Howdoyourseniorleaderslead?
(70
Processpts.)
过程(1.1高层领导:
高层领导者是如何领导的?
70分)
DescribeHOWSENIORLEADERSguideandsustainyourorganization.
DescribeHOWSENIORLEADERScommunicatewithyourWORKFORCE
andencourageHIGHPERFORMANCE.说明高层领导者如何引领组织并保持组织可持续发展。
说明高层领导者如何与员工沟通并鼓励高绩效。
Withinyourresponse,includeanswerstothefollowingquestions:
在报告中,要答复以下问题:
a.VISIONandVALUES愿景和价值观a.
(1)HOWdoSENIORLEADERSsetorganizationalVISIONandVALUES?
HOWdoSENIORLEADERSDEPLOYyourorganizationVISIONand
VALUESthroughyourLEADERSHIPSYSTEM,totheWORKFORCE,to
KEYsuppliersandPARTNERS,andtoCUSTOMERSandother
STAKEHOLDERS,asappropriate?
HOWdoSENIORLEADERSpersonal
actionsreflectacommitmenttotheorganizationsVALUES?
'.
.
高层领导者如何确立组织的愿景和价值观?
高层领导者如何通过组织的领导系统将
(1)(适顾客和其它利益相关者关键供应商和合作伙伴、组织的愿景和价值观展开到全体员工、用时回答)?
他们的个人行为如何反映出其对组织价值观的承诺?
(2)HOWdoSENIORLEADERSpersonallypromoteanorganizational
environmentthatfosters,requires,andresultsinlegalandETHICAL
BEHAVIOR?
高层领导者如何身体力行地推动一种培育、要求和实现守法行为和道德行为的环
(2)境?
(3)HOWdoSENIORLEADERScreateaSUSTAINABLEorganization?
HOWdoSENIORLEADERScreateanenvironmentfororganizational
PERFORMANCEimprovement,theaccomplishmentofyourMISSION
andSTRATEGICOBJECTIVES,INNOVATION,competitiveorrolemodel
PERFORMANCEleadership,andorganizationalagility?
HOWdothey
createanenvironmentfororganizationalandWORKFORCELEARNING?
HOWdotheypersonallyparticipateinsuccessionplanningandthe
developmentoffutureorganizationalleaders?
高层领导者如何创建一个具有可持续性的组织?
高层领导者如何创建一种促进绩(3)创新、具有竞争力或领军地位,以及保持敏捷性的环境?
如效改进、使命和战略目标实现、何创建一种组织和员工学习的环境?
他们如何亲自参与组织继任计划和培养未来的领导者?
b.CommunicationandOrganizationalPERFORMANCE沟通和组织绩效b.
(1)HOWdoSENIORLEADERScommunicatewithandengagethe
entireWORKFORCE?
HOWdoSENIORLEADERSencouragefrank,
two-waycommunicationthroughouttheorganization?
HOWdo
SENIORLEADERScommunicateKEYdecisions?
HOWdoSENIOR
LEADERStakeanactiveroleinrewardandrecognitionprogramsto
reinforceHIGHPERFORMANCEandaCUSTOMERandbusinessfocus?
高层领导者如何与组织的全体员工沟通并激发他们?
高层领导如何鼓励在整个组
(1)
双向的沟通?
高层领导是如何就关键决策进行沟通?
高层领导者如何在员织内进行坦诚的、工奖励和认可方面担当积极的角色以促进高绩效和强化以顾客和业务为中心?
'.
.
(2)HOWdoSENIORLEADERScreateafocusonactionto
accomplishtheorganizationsobjectives,improvePERFORMANCE,and
attainitsVISION?
WhatPERFORMANCEMEASURESdoSENIOR
LEADERSregularlyreviewtoinformthemonneededactions?
HOWdo
SENIORLEADERSincludeafocusoncreatingandbalancingVALUEfor
CUSTOMERSandotherSTAKEHOLDERSintheirorganizational
PERFORMANCEexpectations?
高层领导者如何确立对行动的重视以完成组织的目标、改进绩效和达成愿景?
高
(2)
层领导定期评审哪些绩效指标以便采取必要的行动?
高层领导者在组织的绩效期望中如何顾及均衡地为顾客及其他利益相关者创造价值?
Notes:
注解:
N1.Organizationalvision(1.1a[1])shouldsetthecontextfor
strategicobjectivesandactionplans,whicharedescribedinItems2.1
and2.2.中阐述的战略目标和行动计划设定前提。
2.2[1.1a
(1)]应为在条目2.1和N1.组织的愿景N2.Asustainableorganization(1.1a[3])iscapableofaddressing
currentbusinessneedsandpossessestheagilityandstrategic
managementtopreparesuccessfullyforitsfuturebusinessandmarket
environment.Inthiscontext,theconceptofinnovationincludesboth
technologicalandorganizationalinnovationtosucceedinthefuture.A
sustainableorganizationalsoensuresasafeandsecureenvironment
fortheworkforceandotherkeystakeholders.有能力处理好当前的业务需要并具备成功应对未来业务和市场环一个可持续性的组织[1.1a(3)]N2.
境的战略管理能力和敏捷性。
从整个意义上说,创新的内涵包括未来成功所必需的技术创新和组织创新。
一个可持续组织还要确保为员工和其它关键的利益相关者提供一个安全可靠的环境。
N3.Afocusonaction(1.1b[2])considerstheworkforce,thework
systems,andthehardassetsofyourorganization.Itincludesongoing
improvementsinproductivitythatmaybeachievedthrough
eliminatingwasteorreducingcycletime,anditmightusetechniques
suchasSixSigmaandLean.Italsoincludestheactionstoaccomplish
yourorganizationstrategicobjectives.'.
.
考虑了组织的员工、工作系统和固定资产。
它不仅包括对生产力的持续[1.1b
(2)]N3.对行动的重视改进,这些改进可以是通过消除废品或减少生产周期来达到,也可导入六西格玛和精益生产等技术;而且它也包括了为完成组织的战略目标而采取的行动。
N4.Yourorganizationalperformanceresultsshouldbereportedin
Items7.1C7.6中进行报告。
7.6~N4.组织绩效的结果应在条目7.1N5.Fornonprofitorganizationsthatrelyonvolunteersto
accomplishtheirwork,responsesto1.1b
(1)alsoshoulddiscussyour
effortstocommunicatewithandengagethevolunteerworkforce.的汇报中应包含组织是如何沟通并激在1.1b
(1)N5.对于那些依靠志愿者来完成工作的非营利组织,励志愿者的。
1.2GovernanceandSocialResponsibilities:
Howdoyougovernandaddressyoursocial
Processresponsibilities?
(50pts.)
过分)1.2治理和社会责任:
组织怎样治理和承担社会责任?
(50程
Describeyourorganization'sGOVERNANCEsystem.DescribeHOW
yourorganizationaddressesitsresponsibilitiestothepublic,ensures
ETHICALBEHAVIOR,andpracticesgoodcitizenship.说明组织的治理系统。
说明组织在承担其公共责任、确保道德行为和履行良好公民义务方面是如何作为的。
Withinyourresponse,includeanswerstothefollowingquestions:
在报告中,要答复以下问题:
a.OrganizationalGOVERNANCEa.组织的治理
(1)HOWdoesyourorganizationreviewandachievethefollowing
KEYaspectsofyourGOVERNANCEsystem:
组织如何考虑和实现治理系统中的如下这些关键因素:
(1)
·accountabilityformanagementsaction·管理层行为的责任归属;'.
.
·fiscalaccountability·财务方面的责任归属;transparencyinoperationsandselectionofanddisclosurepolicies·forGOVERNANCEboardmembers,asappropriate运营的透明性以及治理机构成员选择与公开的政策(适用时回答);·independenceininternalandexternalaudits·内、外部审计的独立性;·protectionofSTAKEHOLDERandstockholderinterests,as
appropriate·利益相关者和股东利益的保护(适用时回答)。
(2)HOWdoyouevaluatethePERFORMANCEofyourSENIOR
LEADERS,includingthechiefexecutive?
HOWdoyouevaluatethe
PERFORMANCEofmembersofyourGOVERNANCEboard,as
appropriate?
HOWdoSENIORLEADERSandyourGOVERNANCEboard
usethesePERFORMANCEreviewstofurtherdevelopandtoimprove
boththeirpersonalleadershipEFFECTIVENESSandthatofyourboard
andLEADERSHIPSYSTEM,asappropriate?
如何评价包括最高行政领导在内的高层领导者的绩效?
如何评价治理机构成员的
(2)?
高层领导者和治理机构如何运用这些绩效评审结果来促进组织的进一(适用时回答)绩效步发展、改进自身及治理机构和领导系统的领导有效性(适用时回答)?
b.LegalandETHICALBEHAVIOR法律和道德行为b.
(1)HOWdoyouaddressanyadverseimpactsonsocietyofyour
products,services,andoperations?
HOWdoyouanticipatepublic
concernswithcurrentandfutureproducts,services,andoperations?
HOWdoyoupreparefortheseconcernsinaproactivemanner,
includingusingresource-sustainingPROCESSES,asappropriate?
What
areyourKEYcompliancePROCESSES,MEASURES,andGOALSfor
achievingandsurpassingregulatoryandlegalrequirements,as
appropriate?
WhatareyourKEYPROCESSES,MEASURES,andGOALS
'.
.
foraddressingrisksassociatedwithyourproducts,services,and
operations?
服务和运营给社会带来的任何不良影响?
组织如何预测公众对
(1)组织如何处理产品、包括当前和未来的产品、服务和运营的隐忧?
组织如何以一种主动的方式来应对这些隐忧,组织实施的关?
为达到或超过法律法规的要求,采用资源可持续利用的过程(适用时回答)服务和运营的相关风(适用时回答)?
在应对组织的产品、键过程、测量指标和目标是什么险方面,组织的关键过程、测量指标和目标是什么?
(2)HOWdoesyourorganizationpromoteandensureETHICAL
BEHAVIORinallyourinteractions?
WhatareyourKEYPROCESSESand
MEASURESorINDICATORSforenablingandmonitoringETHICAL
BEHAVIORinyourGOVERNANCEstructure,throughoutyour
organization,andininteractionswithCUSTOMERS,PARTNERS,and
otherSTAKEHOLDERS?
HOWdoyoumonitorandrespondtobreaches
ofETHICALBEHAVIOR?
组织如何倡导并确保在所有的交往中的道德行为?
组织用以推动并监测在治理结
(2)合作伙伴及其它利益相关者的交往中的道德行为的关键过构、整个组织内部以及在与顾客、程、测量指标是什么?
组织如何监控和处理违反道德的行为?
c.SupportofKEYCommunities对关键社区的支持c.
HOWdoesyourorganizationactivelysupportandstrengthenyour
KEYcommunities?
HOWdoyouidentifyKEYcommunitiesand
determineareasofemphasisfororganizationalinvolvementand
support?
WhatareyourKEYcommunities?
HOWdoyourSENIOR
LEADERS,inconcertwithyourWORKFORCE,contributetoimproving
thesecommunities?
组织如何积极地支持和强化关键的社区?
如何确定关键的社区并决定组织参与和支持的重点领域?
组织的关键社区都有哪些?
高层领导者和员工如何为这些社区的改进做出贡献?
Notes:
注解:
N1.Societalresponsibilitiesinareascriticaltoyourorganizations
ongoingsuccessalsoshouldbeaddresseinStrategyDevelopment
'.
.
(Item2.1)andinProcessManagement(Category6).Keyresults,such
asresultsofregulatoryandlegalcompliance(includingtheresultsof
mandatedfinancialaudits),environmentalimprovementsthroughuse
technologyothermeans,orconservationactivities,shouldofgreen–bereportedasLeadershipOutcomes(Item7.6).)和对于能影响组织持续成功至关重要的那些领域中的社会责任,也应该在战略制定(条目2.1N1.
”“绿色过程管理(类目6)中予以阐述。
诸如符合法律法规的结果(包括强制性的财务审计结果),采用”)领导结果(条目7.6技术或其它方式、或通过资源保护取得的改善环境的结果等,这些关键结果都应在“中予以报告。
N2.Transparencyinoperationsofyourgovernanceboard(1.2a[1])
shouldincludeyourinternalcontrolsongovernanceprocesses.For
somenonprofitorganizations,aexternaladvisoryboardmayprovide
someorallofthegovernanceboardfunctions.Forthosenonprofit
organizationsthatserveasstewardsofpublicfunds,stewardshipof
thosefundsandtransparencyinoperationsareareasofemphasis.应包括对治理过程的内部控制。
对于一些非营利组织,外部顾治理机构运营的透明性[1.2a
(1)]N2.
问委员会可以提供部分或全部的治理机构职能。
对于那些管理公共基金服务的非营利组织,基金服务和运营的透明性是重点的领域。
N3.Leadershipperformanceevaluation(1.2a[2])mightbe
supportedbypeerreviews,formalperformancemanagementreviews
(5.1b),andformalorinformalworkforceandotherstakeholder
feedbackandsurveys.Forsomenonprofitandgovernment
organizations,externaladvisoryboardsmightevaluatethe
performanceofseniorleadersandthegovernanceboard.)、正式或非正式的员工可依据同行评审、正式的绩效管理评审(5.1bN3.领导绩效评价[1.2a
(2)]和其它利益相关者的反馈和调查。
对一些非营利和政府组织,也可请外部的顾问组来评价高层领导者和治理机构的绩效。
N4.Measuresorindicatorsofethicalbehavio